ElectricMotorcycleForum.com
Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: domingo3 on October 29, 2015, 04:11:47 AM
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Yes, I know how to search for where the dealers are. The first two (in Bear DE or Annapolis MD) are about equal distance. Other dealers are outside the range of the bike, but if there were compelling reasons to go with them, I'd consider it. I figure it makes sense to buy from the dealer you want to get service from. If I buy a Zero, the warranty support I can expect is very important to me. Hopefully I won't have to use it, but I am pretty concerned. From what I read here, some dealers will let a Zero sit in the shop for weeks while they wait for a call back from HQ. Does anyone have any experience with Zeros at the dealers below?
Powersports East
620 Pulaski Hwy.
Bear, DE, USA
Chesapeake Cycles
104 Defense Hwy
Annapolis, MD, USA
Coleman PowerSports
435 S. Washington St.
Falls Church, VA, USA
Eckenhoff Motorcycles of Cherry
919 Church Road
Cherry Hill, NJ, USA
Coleman Powersports - Woodbridge
14105 Telegraph Rd.
Woodbridge, VA, USA
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For what it is worth, maybe not much, my dealer in Ga had to have my bike shipped back to Ca for a more major repair. I think Zero wants to do most of the work themselves. Software updates brakes tires no big deal for any of them. BMS, MMB, Battery back to Cali. That dealer in Falls Church seems to have a lot of bikes listed on Cycle Trader so they may be a bit more focused on selling them and may get their calls returned a bit sooner from Zero. Good luck and enjoy the ride.
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I have spoken to Eckenhoff and they seemed to be pretty good, but I didn't end up getting any work done there.
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I have a couple of experiences with the Falls Church dealer for service on my 2012 DS. Both issues were fixed under warranty. The major one was a motor replacement. The other was just wheel bearings and a tire replacement. Both issues took weeks though to get resolved. I would call each week for a status update and the typical response was that they were waiting on Zero for something.
Despite the delays, the overall results were successful.
Both times when I took the bike there I rented a uhual motorcycle trailer. Those trailers are easy to use.
Oh I should state that I didn't buy my Zero from this dealer. I bought it from a private seller.
Best of luck on your decision.