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Author Topic: SR/F computer hang  (Read 454 times)

mporris6

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SR/F computer hang
« on: November 03, 2020, 06:05:50 AM »

SR/F firmware 18. Tried to change the time yesterday and the computer hang in the Set Time menu. Has been like that since then. Waiting to call the dealer tomorrow. Are there any guidelines on resetting the dashboard computer? I could only find directions to reset the BMS in the unofficial zero manual. Called Zero this morning and they told me there is no way and I have to bring her in to their dealer. Hard to believe there is no key combination to do a power cycle of the computer.
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mporris6

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Re: SR/F computer hang
« Reply #1 on: November 03, 2020, 06:38:20 AM »

Resolved on my own disconnecting the dc-dc controller.. Should have thought about that earlier. Of course, I thought about it after posting the question.
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DonTom

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Re: SR/F computer hang
« Reply #2 on: November 03, 2020, 11:34:11 AM »

Resolved on my own disconnecting the dc-dc controller.. Should have thought about that earlier. Of course, I thought about it after posting the question.
Do you mean the DC to DC converter? If so, is it always on, even when the key is out?

Doesn't the SR/F have a 12 volt battery?

I am just curious.

-Don-  Auburn, CA
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mporris6

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Re: SR/F computer hang
« Reply #3 on: November 03, 2020, 12:27:17 PM »

Fair question. Yes I meant the dc to dc converter. I was not sure, turning the key in my case just  turned the headlight on/off. But it did not power cycle the console. Unplugging the positive from the converted powered down the console and the bike is back now. Interestingly it booted up with the correct time. So the hang happened after the time changed.
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DonTom

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Re: SR/F computer hang
« Reply #4 on: November 03, 2020, 10:21:43 PM »

Fair question. Yes I meant the dc to dc converter. I was not sure, turning the key in my case just  turned the headlight on/off. But it did not power cycle the console. Unplugging the positive from the converted powered down the console and the bike is back now. Interestingly it booted up with the correct time. So the hang happened after the time changed.
I wonder if there is a way to do a reboot by pressing certain buttons at the same time. My Tesla M3 and Energica can do such, but I don't know about the SR/F.

I kinda expect there is a way to do it on the SR/F. But I am not sure if it will be mentioned in the manual. You probably want to check into that. It's a lot easier than disconnecting stuff.

-Don-  Auburn, CA
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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

mporris6

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Re: SR/F computer hang
« Reply #5 on: November 04, 2020, 04:01:00 AM »

I called Zero and they said there was no way to do it.
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Crissa

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Re: SR/F computer hang
« Reply #6 on: November 04, 2020, 04:03:18 AM »

Well, plugging and unplugging is a bit higher skill than they'd suggest, yes.

-Crissa
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DonTom

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Re: SR/F computer hang
« Reply #7 on: November 04, 2020, 06:10:07 AM »

I called Zero and they said there was no way to do it.
Sounds like a design issue. IMO, anything that has a microprocessor involved anywhere should have a simple way to do a soft reboot. At least until the day comes where computers never crash.

-Don-  Auburn, CA

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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

enaef

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Re: SR/F computer hang
« Reply #8 on: November 05, 2020, 12:35:24 AM »

I called Zero and they said there was no way to do it.
Sounds like a design issue. IMO, anything that has a microprocessor involved anywhere should have a simple way to do a soft reboot. At least until the day comes where computers never crash.

-Don-  Auburn, CA

In other words, for eternity ..
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2019 Zero SR/F Premium & Rapid Charger
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