ElectricMotorcycleForum.com
Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: odedmaz on April 22, 2017, 10:38:22 PM
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Did someone figure how to fix the app problem with the 2014 models?
Ever since I updated the bike's software, custom mode parameters can not be saved.
Perhaps downgrading to the previous app version is possible. I know there are quite a few zero owners with this problem, but so far I see no fix from Zero ( should be pretty easy to fix).
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I have the original factory programming from January 2014 on my PT equipped S and also have the latest update to the Zero app on my LG phone. Custom mode adjustments still work just as well as they always did on my bike, as does the rest of the app. When it comes to computer software updates and revisions, I prefer not to get it (if I have a choice) as long as everything is working fine, there are no problems, and I am happy with my Zero. Why mess with a good thing? ;)
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I agree, but if you don't keep your bike updated, your warrenty is void.
Basically, that's the main reason for upgrading.
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I agree, but if you don't keep your bike updated, your warrenty is void.
Basically, that's the main reason for upgrading.
Sent from my XT1585 using Tapatalk
That is news to me. The warranty terms for my 2014S didn't mention anything like that. In any case, my warranty has long since expired and I am now covered by keeping my fingers crossed and my hope that nothing goes wrong. ;)
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Did someone figure how to fix the app problem with the 2014 models?
Ever since I updated the bike's software, custom mode parameters can not be saved.
Perhaps downgrading to the previous app version is possible. I know there are quite a few zero owners with this problem, but so far I see no fix from Zero ( should be pretty easy to fix).
Sent from my XT1585 using Tapatalk
I've been able to connect to my 2016 SR with an iPhone 6 and ios10, and successfully set the custom mode. I recently bought a mount for my phone and tried it today for the first time. Doesn't quite work! Bluetooth connects, but speed remains at zero. Remaining range (I'm assuming "distance to empty" on the app is the same as remaining range) showed something crazy, like my odometer mileage minus a couple of hundred miles. I'm very disappointed since I spent $65 on the mount.
I have an older android lying around somewhere; if I can find it I'll see if that works. I now totally understand why people are frustrated with the app! Closing note: I've use it before while charging (J1772). All of the displays on the "battery" panel appeared correct -- except "Time Until Charged," which always shows 0.00 (I know someone else has mentioned this).
If the app worked correctly it would be a fantastic "selling" point for Zero! Am hoping they will fix it soon.
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The app also shows always "0" for the charging current/power.
For those like me who cannot set the custom mode via the app, there is a go-around (not as easy as the app), which is to build the serial interface cable (using the OBD2 port in a non-CAN way) and then connect the zero to your computer and login level 1, so you can set the custom mode parameters. And they are kept.
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Between a 2013 S and a 2015 SR
With Android 5.1 my connection and control is spotty - the application works best if the Zero Application turns on the bluetooth.
With Android 6.1 there are no problems.
I know that might not be relevant to 2014's.
However - two points that are universal:
1. I unzipped the tankbag, pushing the lid inside and lay my phone face up before committing to buying a mount.
2. With my mount I often use an "out of service phone" which is using my live phone as a hotspot (safely in a pocket).
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Found a solution for those 2014 owners with no ability to change and store parameters in custom mode.
Remembered that I have the previous Zero app version on my older phone. Transferred the app to my current phone (via shareit app) and now all works well.
I suppose I can send that version to those needing it. There must be a way to send apps to distant phones.
Custom mode works great now.
Should mention, I am using android.
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That means the newer app version is spoiled, but not with all bikes? Incredible!
How to Ctrl-C/Ctrl-V the app from your phone to eeh, the unofficial Zero manual? :-)
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That means the newer app version is spoiled, but not with all bikes? Incredible!
How to Ctrl-C/Ctrl-V the app from your phone to eeh, the unofficial Zero manual? :-)
The newer app version do not work well for many of the 2014 models. For other years it seems to work fine.
If you find a way, I'll gladly send the app.
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FWIW.... I have a 2014 Zero S and 2017 Zero SR and all functions of the app work perfectly for me on both bikes.
I used to have problems on my 2014 S with the app not showing time to full charge or charging amps but that was fixed after a firmware update on the bike in October 2016.
I have a Samsung Galaxy S7 and Nexus 6P both running the latest OS and the app works fine on both.
I don't think there is a direct correlation between bike or phone models for those that are having problems. Probably why it's taking them so long to get the app fixed.
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The problem started after I updated my bike's firmware. Guessing your 2014S is not updated?
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Uploaded the previous Zero app for all those having difficulties with the updated version.
Should be easy and requires downloading and installing from the link below.
Good luck, Oded.
http://cloud.tapatalk.com/s/58fe65dd92f28/Zero%20Motorcycles-1.2.8.apk (http://cloud.tapatalk.com/s/58fe65dd92f28/Zero%20Motorcycles-1.2.8.apk)
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Anybody with a different older version of the apk? Please make it available. I recall there was a version 1.2.9 if anyone has this?
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The problem started after I updated my bike's firmware. Guessing your 2014S is not updated?
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No....It IS updated. Just updated in October as stated in my previous post.....Re-read what I said ;-)
October of last year was before the most recent app update so the sequence was as follows...
Time to full charge and charging amps not working.
Firmware on 2014 S updated in October 2016 and everything in app works afterwards.
App updated in November 2016 and for me everything still works in app but many others have problems.
I have seen posts of people with pretty much every year bike 2013+ (including 2017) and Android and Apple phones that say it's not working which is why it seems to be a crap shoot to me and the reason I suggested it's taking them so long to fix.
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The file you posted seems to match what is available from https://apkpure.com/zero-motorcycles/com.ZeroMotorcycles and that its cryptographic signing hashes match for versions 1.2.8, 1.3.16, and 1.3.17 there. Other versions had inconsistencies.
I used the command 'apksigner verify --print-certs ...' and maybe there is still some way to sneak some bad code in there so use at your own risk.
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Okay an update with my findings:
MYM: ZeroMY2016DSR
FW: 49 rev 3
Phone: Android 7.1.2 (LineageOS)
App: 1.2.8
SoC: Yes
TtFC: Yes
Trip: No, reset is not saved
MBBlog: Problem, only 128kb and not parsable by the Zero Log Viewer
BMSlog: No such option
MYM: ZeroMY2016DSR
FW: 49 rev 3
Phone: Android 7.1.2 (LineageOS)
App: 1.3.16
SoC: Yes
TtFC: Yes
Trip: No, reset is not saved
MBBlog: Yes
BMSlog: Problem, gets to 67% status and then an error "Failed fetching log type: BMS1". It does provide MBB and BMS0 logs.
MYM: ZeroMY2016DSR
FW: 49 rev 3
Phone: Anrdoid 7.1.2 (LineageOS)
App: 1.3.17
SoC: Yes
TtFC: Yes
Trip: No, reset is not saved
MBBlog: Yes
BMSlog: Problem, gets to 67% status and then an error "Failed fetching log type: BMS1". It does provide MBB and BMS0 logs.
MYM: ZeroMY2016DSR
FW: 49 rev 3
Phone: Android 7.1.2 (LineageOS)
App: 1.4.59
SoC: Yes
TtFC: No
Trip: No, reset is not saved
MBBlog: Yes
BMSlog: No, gets to 33% status and then an error "Failed fetching log type: BMS0", then goes to 67% and an error "Failed fetching log type: BMS1". Only the MBB log is provided.
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What about changing custom drive settings support?
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What about changing custom drive settings support?
I did not test all versions for this. I have not had problems with custom mode settings. Changes are saved at least for App version 1.4.59 and 1.3.17 although I had to take care that the app was connected and not in "Demo mode".
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Since it started for odedmaz after a firmware update, it's possible that the custom settings issue requires a combination of firmware\app\year.
Thanks for doing all those tests.
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Since it started for odedmaz after a firmware update, it's possible that the custom settings issue requires a combination of firmware\app\year.
Thanks for doing all those tests.
Agreed
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Hi,
thank you for the link to download the apk files of older versions!
tried the 1.2.8 and 1.3.17 and could not see any difference between them, but both enable the custom settings!
However, there is still no charge current/power display.
From version to version the app increases in size but not in performance...
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It could be the phone. iPhone APP works and Android APP works on my Samsung S6, but not on my son's J7.
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It could be the phone. iPhone APP works and Android APP works on my Samsung S6, but not on my son's J7.
Can you be specific about the Android version (Settings | About Phone | Android Version), the App version, and the bike Make Year Model and firmware version and revision (available when you save the MBB log and browser-parse (https://zero-motorcycle-community.github.io/browser-parse/) to see the firmware version and revision in the first lines of output) ?
It would be great to build a recommendation for what works and does not work, even though we are waiting for an updated App from Zero Motorcycles, who can wait that long?
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tried the 1.2.8 and 1.3.17 and could not see any difference between them, but both enable the custom settings!
However, there is still no charge current/power display.
bike: 2014 S MBB version 38
phone: Wiko with android 5.1.1
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bike: 2014 S MBB version 38
phone: Wiko with android 5.1.1
Ah, is that MBB Revision 1? According to the Firmware Versions (http://zeromanual.com/index.php/Unofficial_Service_Manual#Firmware_Versions) (zeromanual) table there's a newer firmware possible.
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Yes I know, and asked the question to the nearest dealership "what's the difference/improvement from 38 to 44?", and they just replied "better ask directly Zero Motorcycles". Not really friendly...
Hope we owners could upgrade ourselves. On the other hand, a firmware up can go wrong and end up in costly board replacement, therefore it is preferably to change nothing as long as it works well. I can live without some details like the charge current. Just nice to have!
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Yes I know, and asked the question to the nearest dealership "what's the difference/improvement from 38 to 44?", and they just replied "better ask directly Zero Motorcycles". Not really friendly...
Hope we owners could upgrade ourselves. On the other hand, a firmware up can go wrong and end up in costly board replacement, therefore it is preferably to change nothing as long as it works well. I can live without some details like the charge current. Just nice to have!
I think Zero agrees. That's why they made it possible to update firmware using phone app in 2017 models....Not that it helps if you have a 2016 or older.
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Uploaded the previous Zero app for all those having difficulties with the updated version.
Should be easy and requires downloading and installing from the link below.
Good luck, Oded.
http://cloud.tapatalk.com/s/58fe65dd92f28/Zero%20Motorcycles-1.2.8.apk (http://cloud.tapatalk.com/s/58fe65dd92f28/Zero%20Motorcycles-1.2.8.apk)
Thanks for posting as your post info/file solved many woes on my 14 SR.
Prior to my bike getting updated, the app stopped allowing changes, any changes, to the custom settings.
My custom settings were just ok, but...
I asked Zero customer service sometime back, why the current app no longer worked. The answer was - we know about it and are working to resolve it.
So, I got the bike recently updated and discovered the custom settings were now the default, much like Sport.
I remembered this thread, gave it a go, and all is right again. I can adjust the Custom 'at will' now. It's been a very long time since changes were possible.
The questions I have for Zero are:
[1] Current app problems - How long have the problems persisted? Maybe a year, maybe longer....
[2] Why not publish two (2) apps - one for the years that the current app won't work and another for all others. How hard would that be?? It's just wrong to have a bike with fixed Custom settings.
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Agree with you. Takes them way too long. Probably, not on their priority list.
Glad to hear you were able to solve the problem with an older app version.
Oded.
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