ElectricMotorcycleForum.com
Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: alko on April 18, 2019, 12:25:26 AM
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Need Help: 2017 dsr shows empty when I just charged it last night. Drove it 2 miles this morning and stopped for lunch. When I tried to leave, it wouldn't go. Lights work, but red light blinks and battery shows zero percent charge. Checked all normal stuff like cutoff switch and kickstand, but even than, it should still show full battery.
Still had 60% when I hooked it up last night.
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Disclaimer: I have a good amount of experience troubleshooting electronic devices, but haven't owned a Zero as long as some other helpful people here.
Without knowing what level your battery was this morning, I'd wager a guess either your battery's got an issue or your battery management system has an issue. Either way, there's not enough information yet to really troubleshoot what's happening.
What happens when you try to charge it again? Does it hold that charge, if it does fully charge? I'm guessing you're just using a wall charger? Does that click on and appear to charge the battery when you plug it in?
I'd say if it's not a fluke and your bike is accepting a charge but immediately showing the charge level to be zero, I'd think about resetting the BMS https://zeromanual.com/wiki/BMS_Reset_Procedure
Worst case scenario you're well within warranty period for your battery.
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Disclaimer: I have a good amount of experience troubleshooting electronic devices, but haven't been a Zero as long as some other helpful people here.
Without knowing what level your battery was this morning, I'd wager a guess either your battery's got an issue or your battery management system has an issue. Either way, there's not enough information yet to really troubleshoot what's happening.
What happens when you try to charge it again? Does it hold that charge, if it does fully charge? I'm guessing you're just using a wall charger? Does that click on and appear to charge the battery when you plug it in?
I'd say if it's not a fluke and your bike is accepting a charge but immediately showing the charge level to be zero, I'd think about resetting the BMS https://zeromanual.com/wiki/BMS_Reset_Procedure
Worst case scenario you're well within warranty period for your battery.
It was charging last night same as usual and was at 100% when I left this morning. Only drove it 2 miles and parked for lunch. I had to walk 2 miles home and will try to go pick it up later today. I'll look in to resetting the bms. Thanks
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Disclaimer: I have a good amount of experience troubleshooting electronic devices, but haven't been a Zero as long as some other helpful people here.
Without knowing what level your battery was this morning, I'd wager a guess either your battery's got an issue or your battery management system has an issue. Either way, there's not enough information yet to really troubleshoot what's happening.
What happens when you try to charge it again? Does it hold that charge, if it does fully charge? I'm guessing you're just using a wall charger? Does that click on and appear to charge the battery when you plug it in?
I'd say if it's not a fluke and your bike is accepting a charge but immediately showing the charge level to be zero, I'd think about resetting the BMS https://zeromanual.com/wiki/BMS_Reset_Procedure
Worst case scenario you're well within warranty period for your battery.
Ok, I'm confused. According to the the manual, 2015+ is supposed to have 2 ports, but there is only one with the dielectric grease no port showing led lights or reset buttons. Anyone see a reset button in there?
Also, there is no error code on the dash, but the red light flashes twice with a short pause, than flashes 4 more times, than starts over after a longer pause.
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Ok, I'm confused. According to the the manual, 2015+ is supposed to have 2 ports, but there is only one with the dielectric grease no port showing led lights or reset buttons. Anyone see a reset button in there?
I have a 2017 DSR also and was wondering the same thing.
PS - I had a similar problem with my DSR when it was new and removing and reinstalling one of the main fuses fixed it. See this thread.
http://electricmotorcycleforum.com/boards/index.php?topic=7963.msg67117#msg67117
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Also, there is no error code on the dash, but the red light flashes twice with a short pause, than flashes 4 more times, than starts over after a longer pause.
According to your manual (http://media.zeromotorcycles.com/resources/owners-manuals/2017/2017-Zero-Owners-Manual-S-SR-DS-DSR.pdf) that means "Battery Management System Throttle Disable"
I highlighted in thick circles where I think I see your reset buttons and the thin circle is your LEDs. See if those are actually buttons and try a reset.
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Also, there is no error code on the dash, but the red light flashes twice with a short pause, than flashes 4 more times, than starts over after a longer pause.
According to your manual (http://media.zeromotorcycles.com/resources/owners-manuals/2017/2017-Zero-Owners-Manual-S-SR-DS-DSR.pdf) that means "Battery Management System Throttle Disable"
I highlighted in thick circles where I think I see your reset buttons and the thin circle is your LEDs. See if those are actually buttons and try a reset.
The reset buttons must be under the grease. I will check it out, but still doesn't make sense that my bike only has one port. Is the unofficial manual not up to date?
If those are the LED lights, they should be lit up like it shows in the unofficial manual. The 12volt system works as the headlight and turn signals all are working. The battery can't be completely dead.
Thanks for the link.
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The reset buttons must be under the grease. I will check it out, but still doesn't make sense that my bike only has one port. Is the unofficial manual not up to date?
Also, the link you provided is for the entire manual. Do you know what page that info is on? Thanks
The codes start on page 107. I can't speak for the unofficial manual but it's definitely possible that they consolidated the ports and the manual is just a little out of date there.
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The reset buttons must be under the grease. I will check it out, but still doesn't make sense that my bike only has one port. Is the unofficial manual not up to date?
Also, the link you provided is for the entire manual. Do you know what page that info is on? Thanks
The codes start on page 107. I can't speak for the unofficial manual but it's definitely possible that they consolidated the ports and the manual is just a little out of date there.
Thanks for your help. I'll be contacting the dealer. It would be nice if it's something they can talk me through so I don't have to drive 3 hour round trip today and rent a uhaul trailer.
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Need Help: 2017 dsr shows empty when I just charged it last night. Drove it 2 miles this morning and stopped for lunch. When I tried to leave, it wouldn't go. Lights work, but red light blinks and battery shows zero percent charge. Checked all normal stuff like cutoff switch and kickstand, but even than, it should still show full battery.
Still had 60% when I hooked it up last night.
I can hardly believe I am reading this now, had yesterday afternoon the exact the same issue.
(DS 2017 40250 km)
But after switching on I did have error codes:
6: BMS throttle enable wire error
25: Contactor open warning
40: BMS throttle en wire disable
47: MBB Charger Connected Disable.
48: SEVCON Startup Disable
49: Contactor open disable
After pulling the two cables on the Main Bike Board (MBB) 30 secs the contractor closed en all worked well again.
Pulled the logs, the MMB was set to 01-01-1970 (later on the date was set automatically to today).
Maybe you can try the same?
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Quote:
After pulling the two cables on the Main Bike Board (MBB) 30 secs the contractor closed en all worked well again.
Pulled the logs, the MMB was set to 01-01-1970 (later on the date was set automatically to today).
Maybe you can try the same?
[/quote]
That worked! I don't know how you knew that butvi am so glad there are smarter people than me on here. Those cables are packed so damn tight that I had to cut some zip ties to get them loose.
Thanks so much! I hope it never happens again.
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That worked! I don't know how you knew that butvi am so glad there are smarter people than me on here. Those cables are packed so damn tight that I had to cut some zip ties to get them loose.
Thanks so much! I hope it never happens again.
[/quote]
That's good to read !!!
I posted the problem on the Benelux facebook group, there were fortunately also smart members ;-)
alko: Please pull the two logs and let the dealer send them to Zero?
And let us know the results?
I'm curious if their findings are the same as with mine logs!!
Have fun with your Zero, and many safe kilometers!!!
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Burpman thanks for posting this fix. Sorry if I'm a bit daft about what your talking about disconnecting but your arrows are to the multi wire plug on the left side and a covered plug on the right side?
Do you need to remove anything but the seat to get to them?
Thanks.
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That worked! I don't know how you knew that butvi am so glad there are smarter people than me on here. Those cables are packed so damn tight that I had to cut some zip ties to get them loose.
Thanks so much! I hope it never happens again.
That's good to read !!!
I posted the problem on the Benelux facebook group, there were fortunately also smart members ;-)
alko: Please pull the two logs and let the dealer send them to Zero?
And let us know the results?
I'm curious if their findings are the same as with mine logs!!
Have fun with your Zero, and many safe kilometers!!!
[/quote]
Unfortunately, I don't know how to pull logs.
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Burpman thanks for posting this fix. Sorry if I'm a bit daft about what your talking about disconnecting but your arrows are to the multi wire plug on the left side and a covered plug on the right side?
Do you need to remove anything but the seat to get to them?
Thanks.
hi NEW2elec, I mean the two big plugs that go to the The Main Bike Board (MBB).
https://zeromanual.com/wiki/Unofficial_Service_Manual#Main_Bike_Board.
i just removed the seat en released both plugs about 10mm for 30 sec.
No zip ties cutting needed.
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That worked! I don't know how you knew that butvi am so glad there are smarter people than me on here. Those cables are packed so damn tight that I had to cut some zip ties to get them loose.
Thanks so much! I hope it never happens again.
That's good to read !!!
I posted the problem on the Benelux facebook group, there were fortunately also smart members ;-)
alko: Please pull the two logs and let the dealer send them to Zero?
And let us know the results?
I'm curious if their findings are the same as with mine logs!!
Have fun with your Zero, and many safe kilometers!!!
Unfortunately, I don't know how to pull logs.
[/quote]
alko, You can download and email this via the zero app.
On my android phone the app crashes after download, but you can manually select the files from:
local files/android/data/com.ZeroMotorcycles/files
And then mail them to your dealer.
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[/quote]
alko, You can download and email this via the zero app.
On my android foon the app crashes after download, but you can manually select the files from:
local files/android/data/com.ZeroMotorcycles/files
And then mail them to your dealer.
[/quote]
I clicked on "email bike logs" but nothing happened.
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alko, You can download and email this via the zero app.
On my android phone the app crashes after download, but you can manually select the files from:
local files/android/data/com.ZeroMotorcycles/files
And then mail them to your dealer.
[/quote]
I clicked on "email bike logs" but nothing happened.
[/quote]
alko, the app workes oke? can see batt stats en volt and so on?
and is not in Demo mode (you see your own bike)?
maybe you can try it with another phone (or tablet).
You still have time with me I can look back a 2000km in one log.
And every 1000 km I download a log.
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alko, You can download and email this via the zero app.
On my android phone the app crashes after download, but you can manually select the files from:
local files/android/data/com.ZeroMotorcycles/files
And then mail them to your dealer.
I clicked on "email bike logs" but nothing happened.
[/quote]
alko, the app workes oke? can see batt stats en volt and so on?
and is not in Demo mode (you see your own bike)?
maybe you can try it with another phone (or tablet).
You still have time with me I can look back a 2000km in one log.
And every 1000 km I download a log.
[/quote]
Sorry, but I don't understand. I've got the app because I set my "custom" setting with it, but dont understand the technical stuff, and I can't find instructions anywhere on how to do that stuff or even use the app. I figured out how to pair the app to my bike and set the custom settings, but nothing else. The charge stats don't even match the bike at all, not even close and I don't have it in demo mode. The dash says Batt is at 60%, but app says 87%.
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Sorry, but I don't understand. I've got the app because I set my "custom" setting with it, but dont understand the technical stuff, and I can't find instructions anywhere on how to do that stuff or even use the app. I figured out how to pair the app to my bike and set the custom settings, but nothing else. The charge stats don't even match the bike at all, not even close and I don't have it in demo mode. The dash says Batt is at 60%, but app says 87%.
Are you sure you're not in Demo mode?
Demo mode is 87% batt.
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Alko the app will connect to the bike two ways after you have paired it the first time.
First by having the bike charging. Like Burpman said it should show a picture of your bike and say 2017 DSR.
Second by having the bike on and with the kickstand down and the throttle kill switch on so the throttle can't work (for safety)
The phone needs to be pretty close to the bike.
If your still having trouble pairing it you can plug the bike in (less than 100% SOC) and then start the app and while it's loading there is a little "settings" section in the load up screen, you can tap that and it gives you more options to pair. I think this is also where you can move the little slider to turn off the demo mode.
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Alko the app will connect to the bike two ways after you have paired it the first time.
First by having the bike charging. Like Burpman said it should show a picture of your bike and say 2017 DSR.
Second by having the bike on and with the kickstand down and the throttle kill switch on so the throttle can't work (for safety)
The phone needs to be pretty close to the bike.
If your still having trouble pairing it you can plug the bike in (less than 100% SOC) and then start the app and while it's loading there is a little "settings" section in the load up screen, you can tap that and it gives you more options to pair. I think this is also where you can move the little slider to turn off the demo mode.
The bike is paired and already did those things. Still no luck. Don't worry, I don't care about all this tech stuff. As long as the bike works, im happy.
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Any resolution on this?
Also, I’ll update the unofficial manual for the BMS port revision. I know I’ve seen it but the details didn’t make it into writing. Juggling tiny platform revisions can get really fiddly.
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Yes. Bike works great. I had trouble getting the app to connect to the bike, but eventually figured that out too thanks to the help on this forum. Is there something else you needed?
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No, that’s what I wanted to know. The MBB disconnect suggestion isn’t something I’ve listed before but seems valid in a scenario like yours with other options already tried.
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I've revised the procedure with the per-year information:
- https://zeromanual.com/wiki/BMS_Reset_Procedure (https://zeromanual.com/wiki/BMS_Reset_Procedure)
I'm not sure yet how to structure the reasoning that leads to an MBB reconnect, since that involves helping the owner see the broader context and connecting together a string of troubleshooting strategies. But I created a disconnected stub procedure page:
- https://zeromanual.com/wiki/MBB_Hardware_Reset
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I've revised the procedure with the per-year information:
- https://zeromanual.com/wiki/BMS_Reset_Procedure (https://zeromanual.com/wiki/BMS_Reset_Procedure)
I'm not sure yet how to structure the reasoning that leads to an MBB reconnect, since that involves helping the owner see the broader context and connecting together a string of troubleshooting strategies. But I created a disconnected stub procedure page:
- https://zeromanual.com/wiki/MBB_Hardware_Reset
That's awesome. Thanks for all your valuable Info.