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Author Topic: SR/F complaints  (Read 5809 times)

Richard230

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Re: SR/F complaints
« Reply #15 on: June 05, 2019, 07:55:34 PM »

I'm frustrated with Zero's communication but I'm definitely waiting for the bike I preordered. I did get the test ride. It was breathtaking. Worth the wait.

I just wish they wouldn't leave us hanging.

I'm curious, what could they do to make things right at this point?  A website posting?  Email update?

It seems to me that Zero should put out a press release explaining why deliveries are being delayed.  I am sure there are good reasons for doing so (such as overwhelming orders or last-minute bugs that need fixing), they just need to let their customers and future customers know what is going on.  Letting everyone hang out and twist in the wind while they speculate on the internet regarding what is happening, without any useful information, just isn't very helpful in my view.  :( Kind of reminds me how government agencies function.  ::)
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2009 BMW F650GS, 2020 KTM 390 Duke, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

chrisho

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Re: SR/F complaints
« Reply #16 on: June 05, 2019, 08:35:32 PM »

At least give their dealers something official to tell customers and if they have customer contact information they should have emailed them already.
 
For me, I am just going to skip the SR/F this year and probably going forward. If they cannot do the simple things like common courtesy communications why would I trust them to be there when I need them. Well that and if the 6kWh charging really is just 2x3kWh then what is the point of that setup?
 
Nice looking motorcycle but....
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DonTom

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Re: SR/F complaints
« Reply #17 on: June 05, 2019, 09:22:33 PM »

and if the 6kWh charging really is just 2x3kWh then what is the point of that setup?
Why is that an issue? It's still 6 KWs. Why care how they get up to the six KW?

-Don-  Reno, NV
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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

Ermahgerd

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Re: SR/F complaints
« Reply #18 on: June 06, 2019, 12:17:33 AM »

and if the 6kWh charging really is just 2x3kWh then what is the point of that setup?
Why is that an issue? It's still 6 KWs. Why care how they get up to the six KW?

-Don-  Reno, NV

He is probably referring to the different phases that the chargers use. Eg you could have a 230V charging station that can do 32 amps on one phase, which is over 7kw but your zero can only use the 3 kw from the first charger. Not sure about the US but where i live most stations can deliver at least 11 or 22kw (3 phase, 400V).
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DonTom

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Re: SR/F complaints
« Reply #19 on: June 06, 2019, 12:39:28 AM »

He is probably referring to the different phases that the chargers use. Eg you could have a 230V charging station that can do 32 amps on one phase, which is over 7kw but your zero can only use the 3 kw from the first charger. Not sure about the US but where i live most stations can deliver at least 11 or 22kw (3 phase, 400V).
You must live in Europe somewhere.

BTW, have you heard of some type of external Zero quick-charger that is several thousand watts? I saw a link to it somewhere, but I am now not sure where. Perhaps requires 3-phase 240 VAC for max output.  Whatever it is, it's not available here in the USA.

BTW, is your normal house current there 3-phase?  Here it's all single phase.


-Don-  Reno, NV
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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

MostlyBonkers

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Re: SR/F complaints
« Reply #20 on: June 06, 2019, 06:36:18 AM »

Sure, my S will get beaten in a drag race by an SR, or an SRF, or any of the Energica bikes.  SO WHAT??  I am quite comfortable with the size of my penis to not require any compensation.  The "S" does everything I need it to do, and that is just fine with me.  YMMV, of course.

I love my SR but wish for more of the same just because it's fun. It's not something I need, or can't live without, but then again, neither are motorcycles themselves.

And I wonder if you're protesting too much. Sometimes a motorcycle is just a motorcycle.

An S is more than adequate to get around on, but I'm all for more of the fun factor myself. Dial it up to 11, I say! [emoji4]
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MostlyBonkers

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Re: SR/F complaints
« Reply #21 on: June 06, 2019, 06:45:04 AM »

and if the 6kWh charging really is just 2x3kWh then what is the point of that setup?
Why is that an issue? It's still 6 KWs. Why care how they get up to the six KW?

-Don-  Reno, NV

He is probably referring to the different phases that the chargers use. Eg you could have a 230V charging station that can do 32 amps on one phase, which is over 7kw but your zero can only use the 3 kw from the first charger. Not sure about the US but where i live most stations can deliver at least 11 or 22kw (3 phase, 400V).

Correct. Here in the UK most of the charging posts are 7kW single phase units. It's frustrating that the SRF will only charge at 3kW from a 7kW post.  There are potential ways to fix this using a custom cable that splits the pin from phase one to the pins for phase 1 and 2, but that's a hassle to sort out and unconfirmed as yet.
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Ermahgerd

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Re: SR/F complaints
« Reply #22 on: June 06, 2019, 05:13:12 PM »

He is probably referring to the different phases that the chargers use. Eg you could have a 230V charging station that can do 32 amps on one phase, which is over 7kw but your zero can only use the 3 kw from the first charger. Not sure about the US but where i live most stations can deliver at least 11 or 22kw (3 phase, 400V).
You must live in Europe somewhere.

BTW, have you heard of some type of external Zero quick-charger that is several thousand watts? I saw a link to it somewhere, but I am now not sure where. Perhaps requires 3-phase 240 VAC for max output.  Whatever it is, it's not available here in the USA.

BTW, is your normal house current there 3-phase?  Here it's all single phase.


-Don-  Reno, NV

Yes, I live in germany. Normal outlets only have 1 phase 230V but most houses have a 3 phase cable coming in the junction box. Haven't heard of that quick-charger, but you could get a CSS outlet or any type of outlet/wallbox that runs 3 phases from the junction box, normal outlets usually deliver only 10 Amps (16 max) @230V. I have 3x50A in the basement (which you can upgrade) so you could easily install a wall charger with 11 or 22kw - if my landlord let me :(
« Last Edit: June 06, 2019, 05:17:20 PM by Ermahgerd »
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MrBlc

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Re: SR/F complaints
« Reply #23 on: June 06, 2019, 05:44:16 PM »

Quote
I have 3x50A in the basement (which you can upgrade) so you could easily install a wall charger with 11 or 22kw

This is not quite correct.. if you were to convert that 230v/3phased/50A input to a 22 kW charger circuit, disregarding transformerloss, you'd need 55,43A/phase..

So, for 11 kW, yes.. but again, due to how the chargers are set up on the bike, this is in no way a good solution as the transformer to convert it is expensive and you'd still only utilize 2 of those 3 phases unless you get the premium model as well as the additional chargetank option.
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Ermahgerd

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Re: SR/F complaints
« Reply #24 on: June 06, 2019, 08:27:12 PM »

Quote
I have 3x50A in the basement (which you can upgrade) so you could easily install a wall charger with 11 or 22kw

This is not quite correct.. if you were to convert that 230v/3phased/50A input to a 22 kW charger circuit, disregarding transformerloss, you'd need 55,43A/phase..

So, for 11 kW, yes.. but again, due to how the chargers are set up on the bike, this is in no way a good solution as the transformer to convert it is expensive and you'd still only utilize 2 of those 3 phases unless you get the premium model as well as the additional chargetank option.

That is why i said you can easily upgrade the fuse which you usually do when installing a wallbox since you also need permission from your electricity company. Ofc the 22kw would be stupid for a zero but not for most electric cars so if you plan on getting one soon rather get a 22kw wallbox for a few bucks more and be good for the next years. And i disagree about the price, i can get a 11kw wallbox with fuse, transformer, mennekes cable and rfid card for 500€, which is cheaper than the stupid 2-3kw charging cable that zero wants to sell you for the eu bikes.
« Last Edit: June 06, 2019, 08:34:45 PM by Ermahgerd »
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MrBlc

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Re: SR/F complaints
« Reply #25 on: June 06, 2019, 11:22:08 PM »

Considering a 230V to 400V transformer cost several thousand € everywhere else, i would very much like to see a link to that package..
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KrazyEd

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Re: SR/F complaints
« Reply #26 on: June 06, 2019, 11:22:36 PM »

I wonder if 2 chargers is Zero's way of admitting that they are using an inferior charger.
This way, if one fails, you can still charge with the 2nd
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Ermahgerd

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Re: SR/F complaints
« Reply #27 on: June 07, 2019, 12:00:41 AM »

Considering a 230V to 400V transformer cost several thousand € everywhere else, i would very much like to see a link to that package..

There you go (german link), 11kw with 3 phase 400v:
https://shop.easy.e-regio.de/article-details/ArticleId/45?gclid=CNLJw8q21eICFZDndwodgXQK9Qeurope

The 400v is between the phases, each phase only is 230v compared to ground. I'm not an electrician, search for "400V Drehstrom" if you want to understand.
« Last Edit: June 07, 2019, 12:04:59 AM by Ermahgerd »
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MrBlc

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Re: SR/F complaints
« Reply #28 on: June 07, 2019, 12:35:08 AM »

Well.. i AM an electrician, and that link is just for the charging station..
(one that can ONLY be installed on a 400V system)
So.. it would still need the transformer in addition..

Also.. That site doesn't carry transformers..

Just to make sure we're in sync in regards to technical terms...
Looking at the supply system in the mains cabinet in your house, does the main fuse have 2, 3 or 4 breakers connected through the same switch?

Example 2 phase:
https://www.hager.de/ecatimages/detail/CDA240D.jpg

Example 4 phase:
https://www.hager.de/ecatimages/detail/CPA440D.jpg
« Last Edit: June 07, 2019, 12:47:17 AM by MrBlc »
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Jarrett

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Re: SR/F complaints
« Reply #29 on: June 07, 2019, 12:56:26 AM »

Back to SRF complaints. 

I thought I saw someone on the ZMOG group this morning saying their new SRF wouldn't go into Rain mode or wouldn't come out of Rain mode, something like that.
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