ElectricMotorcycleForum.com

I have the zero Sr/s and I had a similar experience. Purchased the moto in March and would consistently get error 31 with the bike unable to take charge. I was able to charge only at random attempts and when the dealer would charge it would work without error, so the issue went undiagnosed for months. Until I got on emails with support at zero motorcycles dot com and they read the logs and relayed a reference number to the dealer. The bikes charger was faulted so the dealer ordered 1 new charging unit (just 1 even though I have the premium). They replaced it and the randomness of charger taking hold was solved, but now I was only getting 2.8kw max charging (when max should be upwards of 5.8kw). Long story short, the dealer didn’t plug the second charger into the MBB so more service was required and now I’m a happy camper. I wish u luck.

The plug end of the charge cord is a 110 3 prong but there is an adapter for a 120 v plug. The adapter had 1 of the prongs sideways.

Ok the dealer has all the connections for me to charge with the powercord on a 220v source. I’m excited like a  young boy on Christmas to see if this fixes my problem.

^ I know I won’t get the full charge 5.8kw but some zero chargers are known to not reach that until they are ‘primed’ by plugging into a  220v source. But I don’t know how to plug in the powercord which came with the bike into a dryer receptacle

The srs premium I paid for Does have the heated grips and supposed to have the charge tank. I see the two vents under the storage tank. Plus the service associate who signed the bike to me after having the charger replaced initially Told me the “two” chargerS cost the shop 3k *warranty issue addressed in OP* (charge would only commence randomly and sometimes id have to go around the block and retry plugging in again for the charge to start). I don’t think the dealer has access to a charging station which is why there may be ‘no charging issues’. The dealer claims to send logs to zero every time I’ve brought it in. I love the bike and I know the issues will be resolved but man it’s caused me a little bit of a heartbreak. I’m calling zero tomorrow because this is my only way of transportation and it’s killing me to sit at a charger for 3 hours to fully charge.

Correct the 6.6 I’m referring to is the charging station. On the dash charging has never been more than 2.8 kw on my Sr/s premium. On my previous Sr/f premium IVe seen 6.6 Max.

You mention 6.6kW
I assume that you are referring to the capacity of the charge station, not the kW number on the dash during charging.
My understanding is that the 6kW capacity of the onboard chargers is a mathematical capacity, and in the real word after losses along the way, that turns out to be a bit less than 6kW.  I think the highest I have seen on my dash is 5.8kW

yes its two chargers. With the srs fairing it's difficult to see above the battery pack

Warranty replacement: Is it possible for a dealer to mistakenly order and install a standard charger on a premium Sr/s under warranty? Asking for a friend. Zero customer service please contact me. Thank you.