Are you using the Zero Next Gen app? The old Zero Motorcycles app cannot pull the firmware data from their servers. You need to use the Next Gen app.No, but thanks, I didn't even know there was another version. I will soon download it and try again and see what happens.
I recently tried to check my firmware with the old app for my '18 FXS, and it was stuck spinning looking for firmware. Then I installed the new app and it worked. The sad part is my firmware version requires a dealer to install it.
-Don- Auburn, CA