ElectricMotorcycleForum.com
Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: bergercurtis on September 14, 2019, 10:13:57 PM
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Anyone else with an SR/F having trouble doing firmware updates? OTA updates fail every time, trying to connect to the dealer software fails. We're up to date with the most recent version 33 of the Zero software. Anyone else experience anything similar?
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I don't have an SR/F, but I can tell you every single time I've flashed an update to my S, the app indicates a failure, but the software was successfully installed any way...
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It isn't going through and showing failed, it's staying on the older version of firmware.
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There's no way for an owner to know which firmware is on the SR/F. The dash shows firmware version, but that is just the dash firmware and not the firmware that gets updated
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I work for a Zero dealer and have the current Zero software on our diagnostic laptop. I was just hoping to hear if anyone else has experienced similar before hearing back from Zero customer/technical service. Waiting for a response from them, but I'm sure they won't disclose other customer experiences.
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I also had the "update failure" bug on my SR/F. My Zero dealer updated the firmware manually at the 1000 km checkup, but it took some calls with Zero Netherlands. apparently the Zero software on their laptop had to be updated before the manual update would stick. I haven't had any update since then.
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I don't have an SR/F, but I can tell you every single time I've flashed an update to my S, the app indicates a failure, but the software was successfully installed any way...
It is the same for me when updating the software of my 2018 S. ???
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There is no way to know if there is an update or no ; as the new app don't show anything about it.
If you are a pro you shouldn't talk about that here, you must have a direct link with zero !
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The SR/F doesn’t show updates in the app. It shows it on the dash screen.
The entire SR/F is different from previous models including the firmware upgrading
Having the very first firmware update fail every time and it keeps bugging (pun intended) you evey time you start the bike and can only be resolved by the dealer is not very confidence inspiring :(
Other than that the bike is an absolute blast and big improvement over my previous 2018 SR
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The SR/F doesn’t show updates in the app. It shows it on the dash screen.
The entire SR/F is different from previous models including the firmware upgrading
Having the very first firmware update fail every time and it keeps bugging (pun intended) you evey time you start the bike and can only be resolved by the dealer is not very confidence inspiring :(
Other than that the bike is an absolute blast and big improvement over my previous 2018 SR
So just some comments to this. I feel that the SRF needs a back up way of updating the firmware rather than going to the dealer. It seems, at least in my experience, the cellular connectivity is buggy to say the least and useless in some areas. I can’t update my firmware at my house. I have to bring the bike to an area where the cell signal is VERY strong and sit there while it updates for 1/2 hour in order for the update to take. It would be so much easier to do it over WiFi or Bluetooth.
And it is a general consensus that the version number shown on the dash is for the dash software only, not the BMS or MBB. Which in my opinion is kind of useless. I tend to believe this for 2 reasons. First, the number shown does not match the numbers for the BMS or MBB software at all. Second is that after my bike updated (which I would only know because it stopped asking me) it was the same version number shown on the dash. The older models used to be able to download the logs and put them into a program to read and the version numbers would show. It seems the program doesn’t work with the SRF.
It seems the whole firmware update process is really poorly developed. This is a shame with such a technologically advanced motorcycle.
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OK so if i understand well the only way we can know about an update is in case of a poor connection so it fails and inform us ?
I personally don't want automatic updates with no control. I don't want my bike refusing to go to work on a morning because of a buggy update.
I want at least the same system as before, and better improved with the details of what's in the update.
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OK so if i understand well the only way we can know about an update is in case of a poor connection so it fails and inform us ?
I personally don't want automatic updates with no control. I don't want my bike refusing to go to work on a morning because of a buggy update.
I want at least the same system as before, and better improved with the details of what's in the update.
On the SRF, it does ask you if you want to perform or postpone the update. If you perform, you will be not able to use bike until complete. If you postpone, you will be asked again, though some had found that they couldn’t get it to ask for an update when they wanted to. I found that as soon as I was in a strong cell area, once I turned off bike and turned it back on, it would ask.
Now the annoying part is the only way i know it updated successfully is that it stops asking.
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OK so if i understand well the only way we can know about an update is in case of a poor connection so it fails and inform us ?
I personally don't want automatic updates with no control. I don't want my bike refusing to go to work on a morning because of a buggy update.
I want at least the same system as before, and better improved with the details of what's in the update.
On the SRF, it does ask you if you want to perform or postpone the update. If you perform, you will be not able to use bike until complete. If you postpone, you will be asked again, though some had found that they couldn’t get it to ask for an update when they wanted to. I found that as soon as I was in a strong cell area, once I turned off bike and turned it back on, it would ask.
Now the annoying part is the only way i know it updated successfully is that it stops asking.
The guys at Zero must work hard to find how they can un-improve each thing...
"OK guys, the update protocol is not so bad on the existing models, how can we do something worst for the new gen ?..."
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Well, I updated to version 9 MBB and BMS today. Our diagnostic laptop with version 33.5 didn't want to connect to any bike (we did a customers SR/F firmware update today too) but the diagnostic desktop in the shop had Zero issues (bad pun, sorry).
Glad to have this resolved. Wondering why the laptop doesn't communicate though?
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Well, I updated to version 9 MBB and BMS today. Our diagnostic laptop with version 33.5 didn't want to connect to any bike (we did a customers SR/F firmware update today too) but the diagnostic desktop in the shop had Zero issues (bad pun, sorry).
Glad to have this resolved. Wondering why the laptop doesn't communicate though?
Quick question for you. When connecting the SRF to computer, is it through the storage tank area? I will be dropping my bike off for comissioning and updating and wanted to know if I need to empty my storage box.
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...and wanted to know if I need to empty my storage box.
Quick for you: Does the Storage compartment not come out, like it does in the earlier Zeros?
-Crissa
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@Crissa I know that both S/SR and DS/DSR since 2018 (and probably earlier) no longer have a loose bag in the storage area.
Same goes for SR/F series. It's bolted down and lockable.
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Well, I updated to version 9 MBB and BMS today. Our diagnostic laptop with version 33.5 didn't want to connect to any bike (we did a customers SR/F firmware update today too) but the diagnostic desktop in the shop had Zero issues (bad pun, sorry).
Glad to have this resolved. Wondering why the laptop doesn't communicate though?
Quick question for you. When connecting the SRF to computer, is it through the storage tank area? I will be dropping my bike off for comissioning and updating and wanted to know if I need to empty my storage box.
Yes, through the OBDII port in the front tank storage area.
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Thanks
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Anyone get the latest update to installl? Mine tries and I get the old “Error code 8 firmware update failed.†Have tried three times in different spots, updates have worked for me in the past.
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Nope, my SR/F has been updated by the dealer recently at the 1000 km service. So I was hoping (actually counting on it) that future updates would be self service like it’s meant to be
It didn’t ask to update for about 3 weeks after the dealer update so I guess the update at the dealer was successful (no way to see the version, which is very strange and a bit annoying)
Unfortunately about 3 days ago I got a message saying a new update was available, so I let it install but exactly the same error after about 5 out of 30 minutes “firmware update failureâ€
And off course now it keeps bugging me every time I start or charge the bike with the “firmware install available, install or postpone screen†very, very annoying >:(
I tried about 3 times to install the firmware but no go. So I guess another trip to the dealer is in order :( that should not happen with a maintenance free bike !!
Could you imagine to bring your phone to the Apple store every time there is a an update 😬
The bike is still an absolute blast !! And i love it but this gets old very quick.
Get it right zero !!
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Well I am not going to the dealer for the update until they fix it, it’s 350mi away. Also if you just put up the kickstand and go it skips through the screen:)
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until you accidentally push on the controller button instead of trying to move to the "postpone" option.
Then you're stuck there for a good 5 - 10 minutes until the update fails
Ask me how i know :)
my dealer is "only" 65 km away so not that far but it is highly annoying. It also asks while charging
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Add me to the error 8 group... Three tries so far. Bummer. Not quite sure how they could f this up, but here we are.
I am still loving the bike as well. 3700 miles and rising...
Steve
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Fourth try, guess I'll give up. Dies at around 28 minutes left (fairly soon after starting).
Steve
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I wrote an email to Zero about this (I mentioned that many people have this problem). I will try calling them tomorrow.
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FIRMWARE FAIL = UNSAFE TO RIDE.
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Says who?
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Add me to the list of people not knowing if they got the update installed or not. I tried twice and it showed failed both times but then stopped asking. Did it take or not. This is really amateur programming and Zero should be embarrassed by this and resolve it quickly. I am not holding my breath because even their older models have to deal with this bs. I can't believe they can't get this right and that there is no way a owner can't see what version firmware the bike is on. Come on Zero, you have been doing this long enough to get this right.
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This is unfortunate, and I'm sure Zero is going to do something to fix it. I'd suggest everyone email Zero, the more people who do the more they feel the pressure.
I emailed them about my SR/F and they were able to tell me what version of the software I had and whether it was up to date.
Perhaps you could try that?
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This is unfortunate, and I'm sure Zero is going to do something to fix it. I'd suggest everyone email Zero, the more people who do the more they feel the pressure.
I emailed them about my SR/F and they were able to tell me what version of the software I had and whether it was up to date.
Perhaps you could try that?
What email do you use for zero support?
Steve
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Hello everyone,
If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com
A minority of you appear to be experiencing issues, and we'd love to figure out why.
Thanks!
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Hello everyone,
If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com
A minority of you appear to be experiencing issues, and we'd love to figure out why.
Thanks!
No, Thank You! Will do after lunch. Just emailed. Tagged with my name and email. Just motorcycle, did not take the time for BMS. Let me know if BMS is required as well.
Steve
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Hello everyone,
If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com
A minority of you appear to be experiencing issues, and we'd love to figure out why.
Thanks!
I've tried 3 or 4 times, and I keep getting the message asking to update too. I'll pull logs tonight.
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Hello everyone,
If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com
A minority of you appear to be experiencing issues, and we'd love to figure out why.
Thanks!
And THANK YOU! This type of responsive interaction to a reported problem goes a long way in helping your users cope with difficulties.
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Hello everyone,
If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com
A minority of you appear to be experiencing issues, and we'd love to figure out why.
Thanks!
I'll be curious to here if there is any commonality once you get a few sets of logs. Thanks for monitoring!
Steve
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It appears that there may be an unexpected outage with one of our vendors that is preventing OTA updates from working.
We hope to get this resolved as soon as possible.
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Wondering if this failure is widespread or just affecting a few.
I tried like 5 times on mine and it fails every time exactly 5 minutes into it.
I gather that Zero is blaming a vendor for the failure and is working on solving the problem but, has anyone been able to do the upgrade so far?
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Wondering if this failure is widespread or just affecting a few.
I tried like 5 times on mine and it fails every time exactly 5 minutes into it.
I gather that Zero is blaming a vendor for the failure and is working on solving the problem but, has anyone been able to do the upgrade so far?
Mine is also failing about 5 minutes in. I'll stop trying until we hear back from Zero. I probably tried a half dozen times, in different locations.
Steve
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Earlier updates took a few tires for me.
After the announcement and the request for logs from those who experience failure, I ran the update last night.
No error.
It appears to have worked the first time.
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Earlier updates took a few tires for me.
After the announcement and the request for logs from those who experience failure, I ran the update last night.
No error.
It appears to have worked the first time.
Just curious, did it take the full 30 minutes it says it will take?
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I did not monitor the upgrade time.
Also, beer.
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Im still getting failures, emailed Zero
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Im still getting failures, emailed Zero
Me 2
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Im still getting failures, emailed Zero
Me 2
Looks like they will be disabling the firmware update notices shortly until they get the upgrade problem figured out. We should stop getting the upgrade request every time anyway.
Steve
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Just moments ago, tried the upgrade and as usual, it failed 5 minutes into it.
Cleared the error and for the heck of it, tried again and this time it "appears" to have finished OK as there were no errors like on all the other attempts.
My concern is, I was watching the console and this time too it finished in 5 minutes, like all the other times it failed, only this time it looks like it worked.
Since the notice says it can take up to 30 minutes, you are left wondering if it is normal for the upgrade to only take 5 minutes, specially since that was the point where it failed numerous times before.
Problem is, you can't tell what running version of the firmware you have to confirm if it actually did the upgrade or it just quit trying.
Zero, please, make the necessary changes to allow owners to see the firmware version actually running and end this guessing game: It is the right thing to do.
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Just moments ago, tried the upgrade and as usual, it failed 5 minutes into it.
Cleared the error and for the heck of it, tried again and this time it "appears" to have finished OK as there were no errors like on all the other attempts.
My concern is, I was watching the console and this time too it finished in 5 minutes, like all the other times it failed, only this time it looks like it worked.
Since the notice says it can take up to 30 minutes, you are left wondering if it is normal for the upgrade to only take 5 minutes, specially since that was the point where it failed numerous times before.
Problem is, you can't tell what running version of the firmware you have to confirm if it actually did the upgrade or it just quit trying.
Zero, please, make the necessary changes to allow owners to see the firmware version actually running and end this guessing game: It is the right thing to do.
I have a feeling you just got the change to prevent further downloads until they fix the problem (it quit trying until they fix it). In the past, I think I remember getting a banner the next time I turned the bike on telling me firmware had been successfully updated after it completed.
Steve
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Earlier updates took a few tires for me.
After the announcement and the request for logs from those who experience failure, I ran the update last night.
No error.
It appears to have worked the first time.
I was wrong. I powered up this morning and it still wants to upgrade. Downloading logs now
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I have a feeling you just got the change to prevent further downloads until they fix the problem (it quit trying until they fix it). In the past, I think I remember getting a banner the next time I turned the bike on telling me firmware had been successfully updated after it completed.
Steve
I am afraid you're right!
The "supposedly successful" update went too fast and I also remember seeing the banner in the past after a successful upgrade.
But my beef is, the last update I attempted did not show an error afterwards: It went just like the previous ones and then, a clean end (other that the lack of successful banner) and that is just poor coding.
An update from Zero right about now would be nice.
Typing a couple of sentences doesn't take a lot of time and go a long way to show the company is doing what it should addressing a problem affecting multiple SR/F owners.
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I have a feeling you just got the change to prevent further downloads until they fix the problem (it quit trying until they fix it). In the past, I think I remember getting a banner the next time I turned the bike on telling me firmware had been successfully updated after it completed.
Steve
I am afraid you're right!
The "supposedly successful" update went too fast and I also remember seeing the banner in the past after a successful upgrade.
But my beef is, the last update I attempted did not show an error afterwards: It went just like the previous ones and then, a clean end (other that the lack of successful banner) and that is just poor coding.
An update from Zero right about now would be nice.
Typing a couple of sentences doesn't take a lot of time and go a long way to show the company is doing what it should addressing a problem affecting multiple SR/F owners.
[/quote]
I did get a prompt response after uploading my logs to support, and a follow up once they identified the global problem.
Steve
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Regarding the app's 30-minute update time comment: the last time I updated the firmware of my 2018 S, there were two "BMS" updates (according to the app) available. Watching the flashing screen it appeared to me that each of the two firmware updates took about 5 minutes to download from the internet and then the bike spent the next 20 minutes digesting the firmware information before shutting off.
Maybe there is some issue at the end of the download and the beginning of the installation process, or maybe the download is interrupted or timed-out before it is complete? I bet the SR/F firmware updates are larger than my two BMS updates. And I wonder why my BMS updates were apparently broken up into two parts even though they both had the same BMS 35 update number, according to the app? ???
Of course in my case it could have also been that someone typed in the wrong description in the app for the second download as there is also an MBB 27 revision that was not mentioned at the beginning of the download. Perhaps the app should have said that the downloads were BMS 35 and MBB 27 and that is why I am confused. ???
Anyway, I hope Zero gets things figured out soon for you SR/F owners.
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Yeah,
Hopefully they will get this straightened out soon.
I sure would hate to see this firmware problem dragging for a long time like the tank lid gap that they just now have indicated will fix in November.
That fiasco started around May and assuming they do indeed fix it in November, that is roughly 6 months, a bit long when you consider you paid top dollar for a high quality bike.
We shall see . . . .
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Here is a software problem, can be very fast (a few hours or a few days) ; the tank is an hardware problem, can be very long to fix !
About that, i saw a post of someone who said his dealer also fixed the seat problem, anyone else had this fixed ? (bad chinese work, staples, big gap)
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Here is a software problem, can be very fast (a few hours or a few days) ; the tank is an hardware problem, can be very long to fix !
About that, i saw a post of someone who said his dealer also fixed the seat problem, anyone else had this fixed ? (bad chinese work, staples, big gap)
I was not aware of any problems with the seat. Somehow I missed the thread on this if there is one.
I have not noticed anything wrong with the seat on mine so maybe only some units are affected as opposed to the tank lid issue that every bike suffers from.
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Here is a software problem, can be very fast (a few hours or a few days) ; the tank is an hardware problem, can be very long to fix !
About that, i saw a post of someone who said his dealer also fixed the seat problem, anyone else had this fixed ? (bad chinese work, staples, big gap)
I was not aware of any problems with the seat. Somehow I missed the thread on this if there is one.
I have not noticed anything wrong with the seat on mine so maybe only some units are affected as opposed to the tank lid issue that every bike suffers from.
I noticed the gap on mine, along with the staples and the cut fabric pieces showing between the front of the seat and the "tank". Mines an older demo, perhaps the newer ones fixed that as well. Not a big deal to me, but kind of ugly.
Steve
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Regarding Zero software updates, my cell phone received a Zero app update yesterday and I gave it a try today. If the update did anything I sure couldn't see it. ???
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Just got an email from Zero, it reads
Dear Zero SR/F Owner,
Effortless connection. It’s one of the cornerstones of the Zero SR/F motorcycle, and we’re aware of how important this feature is for our riders. We’ve been made aware of reports that the over-the-air updates are failing and, upon further investigation, found that our communications partner made an update that has temporarily broken the OTA update capability. They’ve identified the cause and believe they have a solution, which is currently being tested for release. We currently expect this testing and the release to be completed by Monday, October 7, 2019, and we will update you immediately if there are any changes to this timeline.
We apologize for this temporary interruption in service, and thank you for your patience while a correction is implemented.
Regards,
Aaron S. Cheatham
Director of Customer Experience
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Well, just moments ago I was able to update the firmware successfully.
It looks like Zero finally got the bug fixed and that problem is now history. Thank you, everyone at Zero involved in fixing this!
It took 25 minuets and it displayed "firmware update success" afterwards.
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That’s good news ! I’ll try it when I get home tonight
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One good thing you'll notice right away is how much faster the system "boots" when you turn the key.
Thank you Zero!!!
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our demo SR/F just took today's update fine.. Have not had any issues with the other updates either.
the dash bootup and moving around the menus does seem to be faster.
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I know the bulletin to Zero owners states the OTA update will be completed ~Oct 7th, but I had my first OTA update complete successfully to firmware version 10 yesterday. Glad to have this functioning as intended. Thank you Zero! No other complaints with my bike. 2,000 miles in 2 months and no issues other than the fixed OTA!
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That’s good news ! I’ll try it when I get home tonight
It took 2 tries but yesterday the update went fine. Unfortunately still no way to see which version is installed now (the display say V5.02 but that has been the same as before ad supposedly the firmware version of the display only)
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I updated my today, No problem.
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I know the bulletin to Zero owners states the OTA update will be completed ~Oct 7th, but I had my first OTA update complete successfully to firmware version 10 yesterday. Glad to have this functioning as intended. Thank you Zero! No other complaints with my bike. 2,000 miles in 2 months and no issues other than the fixed OTA!
How do you know that is version 10 ?
Seems that the last version the published is 9 and no one knows how to see that...
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I know the bulletin to Zero owners states the OTA update will be completed ~Oct 7th, but I had my first OTA update complete successfully to firmware version 10 yesterday. Glad to have this functioning as intended. Thank you Zero! No other complaints with my bike. 2,000 miles in 2 months and no issues other than the fixed OTA!
How do you know that is version 10 ?
Seems that the last version the published is 9 and no one knows how to see that...
Version 9 was short lived. I can see the version number of the BMS and MBB on their software when I connect to the bike.
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Version 9 was short lived. I can see the version number of the BMS and MBB on their software when I connect to the bike.
I want to connect to mine too.
Is there a how-to somewhere that would help me do it on the SR/F?
I would imagine we'd need a laptop with a USB to Serial adapter and the data cable to connect to the bike.
Am I even close in my assumptions? Where can one get the cable needed for the hookup?
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bergercurtis works for a Zero dealer, he said so in another thread. I asked Zero, and they'll sell us the cable(it's expensive), but not the diagnostic software. So I'm not sure how useful it'll be. If it's like the old bikes, you can build and wire up a serial cable, but I haven't heard of anyone doing it for the SR/F yet.
https://zeromanual.com/wiki/How_to_build_a_cable_to_access_the_MBB
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bergercurtis works for a Zero dealer, he said so in another thread. I asked Zero, and they'll sell us the cable(it's expensive), but not the diagnostic software. So I'm not sure how useful it'll be. If it's like the old bikes, you can build and wire up a serial cable, but I haven't heard of anyone doing it for the SR/F yet.
https://zeromanual.com/wiki/How_to_build_a_cable_to_access_the_MBB
I just ordered the OBD II male plug on eBay to make my cable.
It might not work now but I am hoping someone will find a way to access the data some day on the SR/F and I will be ready.
Appreciate the info, Auriga!
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So today I may have had my first "sucessful" update of my SRF since i got it in August. I kept checking in it being i am used to it crapping out within the first part of the update. This time it took the full 30 minutes. Afterward it showed it was rebooting and everything came up looking good. No errors, warnings, nothing. So I say it may have been successful because:
1. There is no way to tell what version you are on. This is the stupidest thing I have seen. There is not many user upgrade-able technology out there that doesn't allow the user to see what version you are currently on. Come on Zero.
2. After I got home I keyed the key off and on for the hell of it. Of course I got about 4 errors including Firmware upgrade failure, CANN communication error, etc.
Zero needs some better software programmers. Sorry but this is kind of amateur for a company that has been doing it as long as Zero. It seems even their older lines have issues with firmware upgrades. I hope they can resolve this eventually. It is really getting annoying being I have to drive my bike to an area that has good cellular connection (not easy to find with this bike) and then wait there a 1/2 hour to guess it updated okay.
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So today I may have had my first "sucessful" update of my SRF since i got it in August. I kept checking in it being i am used to it crapping out within the first part of the update. This time it took the full 30 minutes. Afterward it showed it was rebooting and everything came up looking good. No errors, warnings, nothing. So I say it may have been successful because:
1. There is no way to tell what version you are on. This is the stupidest thing I have seen. There is not many user upgrade-able technology out there that doesn't allow the user to see what version you are currently on. Come on Zero.
2. After I got home I keyed the key off and on for the hell of it. Of course I got about 4 errors including Firmware upgrade failure, CANN communication error, etc.
Zero needs some better software programmers. Sorry but this is kind of amateur for a company that has been doing it as long as Zero. It seems even their older lines have issues with firmware upgrades. I hope they can resolve this eventually. It is really getting annoying being I have to drive my bike to an area that has good cellular connection (not easy to find with this bike) and then wait there a 1/2 hour to guess it updated okay.
I second that feeling.
It really is one of those "what were they thinking" when it was approved to release this bike to production with the inability to see the version number through the display or even with the phone app.
Let's blame it on the intern they hired to help around the floor and suddenly got put in charge of coding the firmware upgrades and the phone app.
Just not enough experience to do a through job and take things to that "next level" good companies strive to reach.
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I did not even go into the mess the phone app is. It looks nice but is in desperate need of some further development. I mean how hard can it be to get the odometer mileage on the app match the actual odometer. This app how been out for months and they couldn't correct this? How about the notification bug that makes you turn off notifications unless you want to constantly get told it is changing, not changing, charging again... And finally how about the bike tampering alert that has not worked form day 1. They really need to invest some of the mad money they are making on the SRF into some better programmers.