ElectricMotorcycleForum.com
Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: JaimeC on September 21, 2018, 09:49:25 PM
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My dealer has been trying to get pricing for me for a 2018 S model to replace the 2016 that was totaled in the accident I had earlier this summer. They've been trying for two weeks and have yet to get any kind of response from Zero. I'm guessing they've either sold out their inventory, or (more likely since they never even called back) they're a bunch of morons who don't know how to sell their bikes. I'm sitting here with cash in hand and apparently they're not interested.
I MAY try again in the Spring when the 2019s are out. In the meantime, I think I'll head down to the local Yamaha dealer and order a 2018 XMAX. It's not electric, but it costs HALF as much as the Zero, gets 75 mpg on regular gas, and Yamaha has the highest reliability score in the most recent Consumer Reports ratings report.
I'm very disappointed in Zero.
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Is it that they can't determine availability? Pricing is on the web site. Or are you getting a discount? https://www.zeromotorcycles.com/shop/index.php?main_page=product_info&cPath=1&products_id=69
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Up to $2,000 off Demo Motorcycles: ;)
https://www.zeromotorcycles.com/promo/power-through-2018/
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Oh darn, I guess you'll have to settle for a demo SR. Suffering for the cause. ;)
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Doesn't matter if Zero won't even take the time to return phone calls. I heard we just got a new regional sales manager... turnover issues? He/she isn't making a great first impression...
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Let me refer you to Dale, our UK manager/rep/whatever you want to call him. He'll sort you out Jaime. I'll send him a link to this thread.
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Thanks for the offer, but I'm on the other side of "the pond." But I'm wondering if someone from Zero monitors this forum because on my way home from the office I got an E-Mail from my dealer. They FINALLY heard from their Zero rep and he believes they do have a 2018 Zero S 13kWh bike available. I expect to hear more tomorrow.
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Thanks for the offer, but I'm on the other side of "the pond." But I'm wondering if someone from Zero monitors this forum because on my way home from the office I got an E-Mail from my dealer. They FINALLY heard from their Zero rep and he believes they do have a 2018 Zero S 13kWh bike available. I expect to hear more tomorrow.
Morning Jamie, you could always move to the UK and we can look after you. LOL.
Joking apart, sales of our motorcycles have really taken off this year worldwide, as a direct result there are some shortages of certain 2018 models of which the S is one of them. The 2019 models will be available by November 3028, to avoid disappointment you could pre order the S model that you require now with a small deposit with your nearest dealer ensuring you get the model you are after.
Selling out of models is a success story, the direct opposite of incompetence, which means more people are waking up to riding Zero’s and are not just thinking about it but buying one. The more folks that buy the more travelling by 100% electric is accepted by the motorcycle riding public.
Shortages of supply help Zero residual values hold up too, which is a good thing for the investment made by the owners of our bikes.
Bottom line, don’t go elsewhere, sorry that you have had a problem, stick with it, I am happy to help, even if you the other side of the pond. Please do let me know if you have any further drama.
The previous thread is correct however, the current prices are quoted clearly online.
Have a cracking weekend.
Thanks for the heads up Tom.
Dale Robinson
Zero UK Country Manager
Sent from my iPhone using Tapatalk
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You see? Easy peasy pudding and pie, when you've got decent people like Dale onboard. :)
I'm really pleased to hear Zero are selling out too. This is definitely a good news story. Enjoy your new Zero Jaime. Forgive Dale spelling your name wrong, he isn't the sharpest pencil in the box... ;-)
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Actually, why don't you just get an SR or DSR? Much more fun... I was very close to buying a new DSR very recently as it happens. Not cheap, but of course you get it back on the running costs if you're use it a lot. :-)
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Beside the significant cost differential, they are almost three times more expensive to insure as well. But alls well that ends well, they've got a 2018 model S with the 13 kWh available in a warehouse nearby. Will head out on Wednesday to drop off the cashier's check and get the paperwork squared away. Oh boy!!
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Beside the significant cost differential, they are almost three times more expensive to insure as well. But alls well that ends well, they've got a 2018 model S with the 13 kWh available in a warehouse nearby. Will head out on Wednesday to drop off the cashier's check and get the paperwork squared away. Oh boy!!
Good news! And congratulations, JaimeC. I have been quite happy with my 2018 S. It has all the power that I need, in spite of being some 42 pounds heavier, with its PT, than your new bike. Have fun and enjoy the ride. :)
Keep your fingers crossed that the 10% electric motorcycle credit will be renewed for this year by Congress when they adopt the budget for next year.
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Yes, that's great news. I thought they'd probably have one lying around somewhere... ;-)
I must admit, the thought did cross my mind of upgrading to a new DS, rather than the DSR. The trouble is that I'd just find it too similar to my 2014DS, even though I know the '18 model is a much better bike. Damn, you and Richard have got my brain whirring again... I'm never disappointed with the performance of my 2014DS to be honest - providing all is fine with the battery and the weather isn't too cold.
I'm also wondering if the 2014DS comes with the IPM motor. That could make a trade-in very tempting indeed! My dearly beloved wife would chop my balls off with a carving knife though... I recently bought a Honda CB1000R so I can do a few longer trips and enjoy hooning around Hertfordshire on something that goes like a bat out of hell. I'm keeping the DS because I just love it too much to let it go. Unfortunately it's out of commission at the moment so I'm spending lots of money on petrol and being reminded of what a pain it is to have to fill up on my commute. The noise and having to change gear are also things I didn't miss... Fun on the open road though and I've already used the heated grips! :-)
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The 2014 Zeros did not have the IPM motor, but having owned both the 2014 and 2018 S, my seat-of-the-pants feeling is that the older motor design feels like it accelerates faster. ??? My recollection is that the IPM motor was developed because it can handle heat better than the older motor, not because it is any more powerful.
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The newer bikes also have the stronger belt AND the locking storage compartment in the "tank." I also appreciate the ability to flash the newer software updates myself instead of having to bring it into the shop. Having been burned once, though, I think I'll keep an eye on the posts HERE before I do any updates. Once bitten, twice shy...
The other reason I want a new, non-demo bike is that it would have the full factory warranty; a demo bike or used one would not.
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But 13kW battery, isn't an 2018 14.4kW?
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Sadly, in the US, that bigger battery only comes in the "R" models. Not happy that I see it offered in ALL of the S/DS bikes internationally.
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Just got back from leaving a deposit on the bike. With luck, I'll be riding again the weekend of October 6th!!
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Just got back from leaving a deposit on the bike. With luck, I'll be riding again the weekend of October 6th!!
Great news Jaime! I'm glad everything worked out. :-)
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Sadly, in the US, that bigger battery only comes in the "R" models. Not happy that I see it offered in ALL of the S/DS bikes internationally.
Yes and that's just crazy! How to piss off the home crowd eh?
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Sadly, in the US, that bigger battery only comes in the "R" models. Not happy that I see it offered in ALL of the S/DS bikes internationally.
Yes and that's just crazy! How to piss off the home crowd eh?
I bet the new, larger kWh battery, shows up in the U.S.-bound 2019 Zero models. It could be that the Euro market was just testing the new battery design, or more likely, the production of the new battery was limited and Zero decided to use it in the overseas market which is one that Zero likely believes (and I think correctly) has more of a future for expanding the sales of electric motorcycles.
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Sadly, in the US, that bigger battery only comes in the "R" models. Not happy that I see it offered in ALL of the S/DS bikes internationally.
Yes and that's just crazy! How to piss off the home crowd eh?
I bet the new, larger kWh battery, shows up in the U.S.-bound 2019 Zero models. It could be that the Euro market was just testing the new battery design, or more likely, the production of the new battery was limited and Zero decided to use it in the overseas market which is one that Zero likely believes (and I think correctly) has more of a future for expanding the sales of electric motorcycles.
I think your last point might be correct Richard. Still, it's a stupid thing to do. If they wanted to use up their stock of 13kWH batteries they could just keep them for 11.4 recalls. Pretty insane, really.
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If you recall from earlier in this same thread, they sold-out of the normal S models... including their batteries.
And of course they sell them here at home first and quickest.
I dont think they ever intended to sell the SR batteries in the base S, but with the shortage at the end of the yearly cycle it became required.
I would expect next year that they all get the big battery.
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Morning Jamie, you could always move to the UK and we can look after you. LOL.
Joking apart, sales of our motorcycles have really taken off this year worldwide, as a direct result there are some shortages of certain 2018 models of which the S is one of them. The 2019 models will be available by November 3028, to avoid disappointment you could pre order the S model that you require now with a small deposit with your nearest dealer ensuring you get the model you are after.
Selling out of models is a success story, the direct opposite of incompetence, which means more people are waking up to riding Zero’s and are not just thinking about it but buying one. The more folks that buy the more travelling by 100% electric is accepted by the motorcycle riding public.
Shortages of supply help Zero residual values hold up too, which is a good thing for the investment made by the owners of our bikes.
Bottom line, don’t go elsewhere, sorry that you have had a problem, stick with it, I am happy to help, even if you the other side of the pond. Please do let me know if you have any further drama.
The previous thread is correct however, the current prices are quoted clearly online.
Have a cracking weekend.
Thanks for the heads up Tom.
Dale Robinson
Zero UK Country Manager
Sent from my iPhone using Tapatalk
Seriously Dale, do you expect us to really believe that!? If zero was just one small percentage as serious about after sales service to their customers as they appear to be in selling them this flawed motorcycle it would be a miracle!! Can you explain why my 2014 Zero DS is STILL at the dealer, more than 10 months after Zero bricked the BMS with a flawed firmware update, then slowly, month after month replaced just about every electronic board AND the battery on the bike, and now it does not charge fully and ends the charge cycle with flashing dash!?
I think its a clear sign to JaimeC to NOT buy one!
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This sort of tactic is not unheard of. Honda did something like this with their "700" cc engines where the US got the old stock 670 cc engine and the rest of the world got the new improved version.
Sadly, in the US, that bigger battery only comes in the "R" models. Not happy that I see it offered in ALL of the S/DS bikes internationally.
Yes and that's just crazy! How to piss off the home crowd eh?
I bet the new, larger kWh battery, shows up in the U.S.-bound 2019 Zero models. It could be that the Euro market was just testing the new battery design, or more likely, the production of the new battery was limited and Zero decided to use it in the overseas market which is one that Zero likely believes (and I think correctly) has more of a future for expanding the sales of electric motorcycles.
I think your last point might be correct Richard. Still, it's a stupid thing to do. If they wanted to use up their stock of 13kWH batteries they could just keep them for 11.4 recalls. Pretty insane, really.
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I had one issue with my 2016 that was fixed under the warranty. From what I've been reading, each year the bikes seem to get better and better. Sorry about your 2014 but I'm thinking I'll be fine with a 2018. Fingers crossed, though!
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I had one issue with my 2016 that was fixed under the warranty. From what I've been reading, each year the bikes seem to get better and better. Sorry about your 2014 but I'm thinking I'll be fine with a 2018. Fingers crossed, though!
Like I have said before, my 2018 S model has been operating perfectly and even the in-my-garage firmware downloads have yet to result in any problems. So no complaints here. :)
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I've said it here before and so have others. If your bike is running good, don't do any firmware updates. After reading all the horror stories about problems with firmware updates, the thought of doing that scares the hell out of me.
Additionally, there is no way of knowing what fixes, enhancements, changes, etc. the update is supposed to accomplish since Zero doesn't provide any information about that. So for now, I'm staying with the firmware versions that came with the bike when I purchased it new.
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This sort of tactic is not unheard of. Honda did something like this with their "700" cc engines where the US got the old stock 670 cc engine and the rest of the world got the new improved version.
Sadly, in the US, that bigger battery only comes in the "R" models. Not happy that I see it offered in ALL of the S/DS bikes internationally.
Yes and that's just crazy! How to piss off the home crowd eh?
I bet the new, larger kWh battery, shows up in the U.S.-bound 2019 Zero models. It could be that the Euro market was just testing the new battery design, or more likely, the production of the new battery was limited and Zero decided to use it in the overseas market which is one that Zero likely believes (and I think correctly) has more of a future for expanding the sales of electric motorcycles.
I think your last point might be correct Richard. Still, it's a stupid thing to do. If they wanted to use up their stock of 13kWH batteries they could just keep them for 11.4 recalls. Pretty insane, really.
More recently, Honda would only sell the NC700 in the US, long after the NC750 was available in the rest of the world. That could be explained by a number of reasons that have nothing to do with getting rid of old stock. I'm sure a lot of it is just being ultra cautious. If a new product is going to flop, then they'd rather it flop in a smaller market? Maybe they just didn't fancy the paperwork involved in importing a new product. Or maybe the Japanese still secretly hate the Americans and are quite happy to dump their old stock in that market. I'm pretty sure they would make sure their home market was well catered for though.
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Morning Jamie, you could always move to the UK and we can look after you. LOL.
Joking apart, sales of our motorcycles have really taken off this year worldwide, as a direct result there are some shortages of certain 2018 models of which the S is one of them. The 2019 models will be available by November 3028, to avoid disappointment you could pre order the S model that you require now with a small deposit with your nearest dealer ensuring you get the model you are after.
Selling out of models is a success story, the direct opposite of incompetence, which means more people are waking up to riding Zero’s and are not just thinking about it but buying one. The more folks that buy the more travelling by 100% electric is accepted by the motorcycle riding public.
Shortages of supply help Zero residual values hold up too, which is a good thing for the investment made by the owners of our bikes.
Bottom line, don’t go elsewhere, sorry that you have had a problem, stick with it, I am happy to help, even if you the other side of the pond. Please do let me know if you have any further drama.
The previous thread is correct however, the current prices are quoted clearly online.
Have a cracking weekend.
Thanks for the heads up Tom.
Dale Robinson
Zero UK Country Manager
Sent from my iPhone using Tapatalk
Seriously Dale, do you expect us to really believe that!? If zero was just one small percentage as serious about after sales service to their customers as they appear to be in selling them this flawed motorcycle it would be a miracle!! Can you explain why my 2014 Zero DS is STILL at the dealer, more than 10 months after Zero bricked the BMS with a flawed firmware update, then slowly, month after month replaced just about every electronic board AND the battery on the bike, and now it does not charge fully and ends the charge cycle with flashing dash!?
I think its a clear sign to JaimeC to NOT buy one!
To be fair to Dale, he's going to a lot of effort to get Zero's techies to analyse the log files on my 2014DS Zero DS and try and found the root cause of my battery issues. It's not Dale's fault that his colleagues in the us are utterly incompetent. Dale is one of the good guys and deserves our respect. Just look how quickly Jaime's issue was resolved when Dale got wind of it. Not only did he get that sorted, but he also offered to help with further issues.
I've said it before; Zero badly need one of those business troubleshooters to go in and look at their processes. I wouldn't be surprised if a few simple system changes made all the difference. Maybe even some decent training for their support staff!
I really feel for you buddy. You obviously got a lemon off the production line and Zero's efforts at trying to get to the root cause have failed. Time to demand a full refund or a new bike, my friend. I'll even extend an offer to help you with it. In fact, for starters I'll send a link to your post directly to Dale so he gets an opportunity to read it. The chances are that he doesn't have time to keep an eye on this forum.
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I Already asked for full refund months ago, Zero just ignored me. Now I heard last week that the dealer (who still has my bike) has gone under and everything is locked up in a liquidation case. Can the talented Mr Dale do anything about that!?
So its far worst than flawed firmware, Zero incompetence , lemon bike; ITS LIKE A LIVING NIGHTMARE!!!!
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I Already asked for full refund months ago, Zero just ignored me. Now I heard last week that the dealer (who still has my bike) has gone under and everything is locked up in a liquidation case. Can the talented Mr Dale do anything about that!?
So its far worst than flawed firmware, Zero incompetence , lemon bike; ITS LIKE A LIVING NIGHTMARE!!!!
I would have to agree. That is about a bad as it can get. >:(
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I Already asked for full refund months ago, Zero just ignored me. Now I heard last week that the dealer (who still has my bike) has gone under and everything is locked up in a liquidation case. Can the talented Mr Dale do anything about that!?
So its far worst than flawed firmware, Zero incompetence , lemon bike; ITS LIKE A LIVING NIGHTMARE!!!!
K, I would also be very, very frustrated, but more for the situation you are in, not at Zero company so much.
I can understand Zero don't give a refund and want to solve it.
They, but I think even more the dealer should have given you a temporary replacement bike if >1 month waiting.
Even if this would be an ICE bike, just good customer care of the dealer.
They sold you a bike, you shouldn't have anything to do with Zero yourself, the dealer is responsible for what he sells.
Dealer bankrupt is extra frustrating now, but not Zero's responsibility, is it?
Hope you can get your bike back, otherwise I also would pulling my hair out of frustration....
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I got the VIN last week so it won't be much longer. Odd thing, though... just for grins I entered the VIN into a DMV "VIN Decoder" and it identified the bike as a 2018 Zero S 13kWh with Power Tank or 14.4kWh with Power Tank, but I didn't order a bike with a power tank?? And I KNOW in the US only the SR and DSR models are available with the 14.4kWh battery. Weird...
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I got the VIN last week so it won't be much longer. Odd thing, though... just for grins I entered the VIN into a DMV "VIN Decoder" and it identified the bike as a 2018 Zero S 13kWh with Power Tank or 14.4kWh with Power Tank, but I didn't order a bike with a power tank?? And I KNOW in the US only the SR and DSR models are available with the 14.4kWh battery. Weird...
Well, after all, it is the DMV. ::)
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I got the VIN last week so it won't be much longer. Odd thing, though... just for grins I entered the VIN into a DMV "VIN Decoder" and it identified the bike as a 2018 Zero S 13kWh with Power Tank or 14.4kWh with Power Tank, but I didn't order a bike with a power tank?? And I KNOW in the US only the SR and DSR models are available with the 14.4kWh battery. Weird...
Well, after all, it is the DMV. ::)
In other words: "Close enough for government work."
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I got the VIN last week so it won't be much longer. Odd thing, though... just for grins I entered the VIN into a DMV "VIN Decoder" and it identified the bike as a 2018 Zero S 13kWh with Power Tank or 14.4kWh with Power Tank, but I didn't order a bike with a power tank?? And I KNOW in the US only the SR and DSR models are available with the 14.4kWh battery. Weird...
Well, after all, it is the DMV. ::)
In other words: "Close enough for government work."
;D
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Just got the word: The bike is at the dealership. They should have it prepped and ready for me Saturday!!!