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Zero Motorcycles Forum | 2013+ / Battery down to 60%, what are my rights? What do you advise me to do?
« on: October 21, 2017, 12:56:46 AM »
My Zero S 2015 battery dropped to 60% capacity in September and is now in a state where I can't reliably commute with he bike. The dealer took the bike, contacted Zero and after some negotiations, Zero agreed to ship me a new battery (which will arrive in 8-10 weeks). Dealer says he has a slightly used battery (around 1000 KM) for me to use but says he won't change twice, i.e, he won't install the used battery now and then replace it with the new batter Zero sent when it arrives. From the dealer's point of view, I have two options:
1. Take the slightly used battery
2. Wait 8-10 weeks for a new battery
What are my rights here? Is the dealer/Zero obliged to provide me a new battery if my old one died under warranty? If he doesn't have a new battery, is he obliged to give me a replacement bike? I've never been in a similar situation, so I'm a bit at a loss here...
1. Take the slightly used battery
2. Wait 8-10 weeks for a new battery
What are my rights here? Is the dealer/Zero obliged to provide me a new battery if my old one died under warranty? If he doesn't have a new battery, is he obliged to give me a replacement bike? I've never been in a similar situation, so I'm a bit at a loss here...