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Makes And Models => Zero Motorcycles Forum | 2012 and older => Topic started by: jheth on August 18, 2015, 06:40:50 PM

Title: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: jheth on August 18, 2015, 06:40:50 PM
http://insideevs.com/zero-motorcycles-offers-early-adopter-upgrade/


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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: firepower on August 18, 2015, 08:10:18 PM
That's a good PR move on Zero part, early adopters get to upgrade and zero no longer have to support obsolete tech.
Keeping customers happy keeps Zero being promoted and good EV in general.




Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 18, 2015, 08:14:12 PM
Can't wait to use this, been waiting for this a long time.

Makes the crappy bikes worth more even as crappers....    ;D sorry I had too



But seriously great move on zeros part makes all their used bikes go way up in value! While also putting better vehicles on the road!!!!   I will be trying to do this deal to say the least with a few of my older 12's that have had issues, to get offered a MY 14 is pretty extraordinary, not to many companies can do that!


Hopefully a new bike in my future!!!
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: NoiseBoy on August 18, 2015, 09:18:40 PM
FYI Zero Europe is also doing this deal. Details should be with dealers in the next few days.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 18, 2015, 10:00:13 PM
I've already got a 2014 DS, ZF-11.4 on its way to Hollywood Electrics, as a result of this program.

Harlan says I should have it this week.  8) I got $6,000 trade in on my 2012 DS ZF-6. I tried to sell it for that price and didn't even get one interested inquiry. Not many are interested in a ZF-6 to begin with and then with the motor problems these bikes are having it just killed the market for my bike, even though it is very low mileage.

Yeah Zero!

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: peter on August 19, 2015, 01:20:09 AM
As there's no way I'd ever consider buying another Zero, this is no help to me at all.

Peter
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: benswing on August 19, 2015, 02:03:45 AM
Agreed it is a good move by Zero.  Get those old bikes off the road, and replace them with the platform they are moving forward with will help customers and Zero. 


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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 19, 2015, 02:31:31 AM
That is exciting news! Does anyone know whether it is only for new 2014 vehicles, or whether there are any demos available? I'm wondering if the money would only come off the list price of a new 2014. Does anybody know what a new 2014 FX would run?

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: NoiseBoy on August 19, 2015, 03:10:01 AM
That is exciting news! Does anyone know whether it is only for new 2014 vehicles, or whether there are any demos available? I'm wondering if the money would only come off the list price of a new 2014. Does anybody know what a new 2014 FX would run?

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It is definitely only for 2014 vehicles.  I'm told they have excess stock of 14's because of a fleet deal that went south.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 19, 2015, 03:16:13 AM
Thanks.  Any idea of the pricing on them?

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: evdjerome on August 19, 2015, 05:49:54 AM
Does the 10% Federal Tax Credit apply to this?

Also, I wonder if buying a discounted demo model is legit under this program. Or does one have to pay MSRP?
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 19, 2015, 06:35:32 AM
Yes, that's exactly what I'm wondering. ..

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: ColoPaul on August 19, 2015, 08:27:12 AM
I admit I'm tempted, $6K is way more than I could sell my bike for.
But my 2012 is running so darn well, I hate to give up on it.
I'd have to fork out $7000-$14000 depending on the 2014 model I selected, and sure, it'd be way cooler and better...
but I could also not pay a penny and just keep enjoying my 2012.   I'd like to ride it to at least 50k before I give up on it.

Ahhh, tough choice.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 19, 2015, 09:20:13 AM
Or, we could use my dead 2010 as a trade in,  and you'd have 2 great bikes!  I JUST bought that 2014 demo 2 weeks ago, before they announced this program.  If only i had known.  But having ridden the 2010 for a little while and now riding the 2014, i can say it was worth it for me. ..

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 19, 2015, 09:49:58 AM
I was told that there are no 2014 FX's available but the DS was no problem. It was priced at the factory listed MSRP (no discount) and it does qualify for the gov rebate.

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 19, 2015, 10:36:44 AM
Ok,  I'm confused.  I thought all tax incentives for electric motorcycles ended a few years back.  Does the 2014 demo i just bought entitle me to a tax rebate this year?

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Richard230 on August 19, 2015, 09:06:50 PM
Ok,  I'm confused.  I thought all tax incentives for electric motorcycles ended a few years back.  Does the 2014 demo i just bought entitle me to a tax rebate this year?

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I don't know about the electric motorcycle purchase tax credit for this fiscal year, but I received a $2000 tax credit for the February 2014 purchase of my 2014 Zero on my 2014 tax return filed this year. The tax credit is based upon the date when the vehicle purchased was registered for road use by the purchaser.

Regarding a tax credit purchase for this year, you will likely have to wait until after the Congressional elections to find out what is going to happen. Then Congress will tackle the budget for this next year and will determine when they approve the budget bill what tax credits will be approved for this fiscal year.  The bottom line is that you will never know if you will be getting at tax credit until after you made the purchase unless you make the purchase in late December after the law has been passed and signed by the President.   :(
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: raudy1 on August 19, 2015, 11:12:19 PM
2014 FX 5.7s may be available on a dealer by dealer basis. Check with your local dealer.


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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 20, 2015, 12:23:26 AM
Harlan did tell me that he might be able to locate one (2014 FX) when I asked. But I decided on the DS since I already have a 2013 FX so he didn't proceed with that.

Trtikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 20, 2015, 02:35:45 AM
Has anyone found out if demos are included or not?

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 20, 2015, 03:40:37 AM
No demos from what I was first told, little confusion.... Gimme some time

edit:
I will post more when I know more






Seems like the mx's off road might be out
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 20, 2015, 06:29:17 AM
Wow,  that sucks!  Were the X's boot street legal?  The new ones are,  right?

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Erasmo on August 20, 2015, 12:55:26 PM
No demos from what I was first told, little confusion.... Gimme some time

edit:
I will post more when I know more


Seems like the mx's off road might be out
Makes sense that they first want to clear out their warehouses before they start selling the demos.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: protomech on August 20, 2015, 06:58:54 PM
Wow,  that sucks!  Were the X's boot street legal?  The new ones are,  right?

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The MX bikes were available as a street-legal model for one year only, 2011 (http://www.zeromotorcycles.com/zero-mx/2011/specs.php) .. though I believe in earlier years you could obtain a kit (lights & horn) to convert a X or MX to street legal status. In 2011 (http://www.zeromotorcycles.com/zero-x/2011/specs.php) the X similarly was available in both street-legal and offroad trim, and in 2012 (http://www.zeromotorcycles.com/zero-x/2012/specs.php) the X was available in street-legal trim only and the MX was available in off-road trim only.

The FX meanwhile has always been street-legal.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 20, 2015, 07:27:27 PM
Thanks,  that helps.  Bummer for people like Cortez..

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: jheth on August 20, 2015, 07:40:12 PM

Ok,  I'm confused.  I thought all tax incentives for electric motorcycles ended a few years back.  Does the 2014 demo i just bought entitle me to a tax rebate this year?

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I don't know about the electric motorcycle purchase tax credit for this fiscal year, but I received a $2000 tax credit for the February 2014 purchase of my 2014 Zero on my 2014 tax return filed this year. The tax credit is based upon the date when the vehicle purchased was registered for road use by the purchaser.

Regarding a tax credit purchase for this year, you will likely have to wait until after the Congressional elections to find out what is going to happen. Then Congress will tackle the budget for this next year and will determine when they approve the budget bill what tax credits will be approved for this fiscal year.  The bottom line is that you will never know if you will be getting at tax credit until after you made the purchase unless you make the purchase in late December after the law has been passed and signed by the President.   :(

Richard,
Did you ever get proof that the federal tax credit was officially extended (past Dec 31, 2013), or is this based off information that one accountant verbally told you?


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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 20, 2015, 07:45:28 PM
Wow,  that sucks!  Were the X's boot street legal?  The new ones are,  right?

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The MX bikes were available as a street-legal model for one year only, 2011 (http://www.zeromotorcycles.com/zero-mx/2011/specs.php) .. though I believe in earlier years you could obtain a kit (lights & horn) to convert a X or MX to street legal status. In 2011 (http://www.zeromotorcycles.com/zero-x/2011/specs.php) the X similarly was available in both street-legal and offroad trim, and in 2012 (http://www.zeromotorcycles.com/zero-x/2012/specs.php) the X was available in street-legal trim only and the MX was available in off-road trim only.

The FX meanwhile has always been street-legal.


Unfortunately I don't believe that is true.....


My understanding is


The 2012 mx is off road only, and most were sold holding a mso or off road title...
2012 x and xu are on-road

The 2011 mx is off-road only
The 2011 mxd is on road
The 2011 x is also on road

Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: protomech on August 20, 2015, 07:48:56 PM
Wow,  that sucks!  Were the X's boot street legal?  The new ones are,  right?

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The MX bikes were available as a street-legal model for one year only, 2011 (http://www.zeromotorcycles.com/zero-mx/2011/specs.php) .. though I believe in earlier years you could obtain a kit (lights & horn) to convert a X or MX to street legal status. In 2011 (http://www.zeromotorcycles.com/zero-x/2011/specs.php) the X similarly was available in both street-legal and offroad trim, and in 2012 (http://www.zeromotorcycles.com/zero-x/2012/specs.php) the X was available in street-legal trim only and the MX was available in off-road trim only.

The FX meanwhile has always been street-legal.


Unfortunately I don't believe that is true.....


My understanding is


The 2012 mx is off road only, and most were sold holding a mso or off road title...
2012 x and xu are on-road

The 2011 mx is off-road only
The 2011 mxd is on road
The 2011 x is also on road

The XD and MXD were the street-legal models of the X and MX for 2011. Basically we agree : p
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 20, 2015, 08:09:03 PM
Wow,  that sucks!  Were the X's boot street legal?  The new ones are,  right?

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The MX bikes were available as a street-legal model for one year only, 2011 (http://www.zeromotorcycles.com/zero-mx/2011/specs.php) .. though I believe in earlier years you could obtain a kit (lights & horn) to convert a X or MX to street legal status. In 2011 (http://www.zeromotorcycles.com/zero-x/2011/specs.php) the X similarly was available in both street-legal and offroad trim, and in 2012 (http://www.zeromotorcycles.com/zero-x/2012/specs.php) the X was available in street-legal trim only and the MX was available in off-road trim only.

The FX meanwhile has always been street-legal.


Unfortunately I don't believe that is true.....


My understanding is


The 2012 mx is off road only, and most were sold holding a mso or off road title...
2012 x and xu are on-road

The 2011 mx is off-road only
The 2011 mxd is on road
The 2011 x is also on road

The XD and MXD were the street-legal models of the X and MX for 2011. Basically we agree : p

I was re reading as we wrote and got confused yes same thing lol!!

Mxd is a hidden name in there, the majority of my bikes have been these older x, mx', mxd,s.  They all were basically sold the same way and could become street legal, as zero got bigger they need to start proving what frames were and weren't allowed on the street. It's funny to me because I've had many earlier than 2012s and the 09s 10s were funny loop holes in most dmv laws and none of the non street legal zeros are technically suppose to become street legal but because they arnt like a major motorcycle manufacturer they didn't stamp the frames with not for roadway use on them...


I should have more info in the next few days about what's going on with a deal for me

Hopefully it doesn't take too lonbim sure if there are any fx'a for trade they will be the first to go.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 21, 2015, 01:58:46 AM
so according to the form i see, they will give 5g for a 2010ds, and 8000 for a 2012ds. I bought both of these new, to the tune of 27g for both bikes. I still owe about 3g on the 2012. so i would get 13g for both bikes toward a 2014. aren't they 19g? so i would owe another 6g, for another bike? I would rather save that and buy a bmw, or wait for the class action lawsuit.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 21, 2015, 02:03:10 AM
So far from what I've been told it is bike for bike 1 for 1



Flexy I would try to trade them in, maybe they would do something "above and beyond" I mean 27k is no joke.....
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: hungff77 on August 21, 2015, 08:52:23 AM
I guess this mean Zero will stop supporting any 2012 and before model. Oh well, I just sold my 2011 XU a couple months ago, I guess that would be either trade-in for a new zero bike, which I still have to pay another $10K, or it will be sit at home with a anytime soon to be a dead battery... (I heard the 2011 use molicel and it is about to go down really fast after 3 or 4 years of used)

Frank
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 21, 2015, 08:40:21 PM
According to my dealer, they will only take a trade in on the MSRP of the 2014 models, which as you know are a thousand dollars more than the 2015 models. He says that the FX is not included either. That makes the deal a fair amount less attractive, as you can take $1000 off the trade in value right away. He says that the demo models are definitely not included either. Let me know if anyone else gets any different information, as he was only reading off the memo that Zero sent.

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 21, 2015, 10:34:51 PM
I am sure that zero is offering less than half the original cost of the bikes , not because they give a hoot about all the people they ripped off, but because they want to do something that will cost them less before the class action lawsuit that is pretty much inevitable at this point. the only way i would take part in this offer is if they give me the credit for both the new bikes i bought , to the tune of over 27g. otherwise i will wait for the lawsuit.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: NoiseBoy on August 21, 2015, 11:44:32 PM
I am sure that zero is offering less than half the original cost of the bikes , not because they give a hoot about all the people they ripped off, but because they want to do something that will cost them less before the class action lawsuit that is pretty much inevitable at this point. the only way i would take part in this offer is if they give me the credit for both the new bikes i bought , to the tune of over 27g. otherwise i will wait for the lawsuit.

They are offering more than the market value of the bike which seems pretty reasonable to me.  Would you mind explaining the details of your class action suit because unless US law differs dramatically to Jersey law, Zero has no legal responsibility for the residual value of their products nor could they be expected to have any control over it.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 24, 2015, 06:02:22 AM
is it only for those that bought the bikes new? or will even resold bikes be eligible? How much were the 2014's new?
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: KrazyEd on August 24, 2015, 11:09:24 AM
   Don't feel too bad, we paid $9K to $18K, getting back a reasonable return.
People that bought 2013 Nissan Leaf for over $30K can only expect $10k ~ $15K.
2011, and 2012, cost even more, and, returning even less.
Just for grins, I took my 2014 Ford Focus Electric with 4K miles on it to CarMax
to see what they would offer. $13K. List on it was $39K. I got it NEW for a little
over half list, but, would still take a hit. They don't call it the "Bleeding Edge"
for nothing. I have thrown away tens of thousands of dollars worth of computer
equipment because I ran out of doors to hold open with it. Plus, a fair number
of owners also got to take advantage of tax credits which helped lower initial
investment
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: protomech on August 24, 2015, 06:20:18 PM
is it only for those that bought the bikes new? or will even resold bikes be eligible? How much were the 2014's new?

I don't see any language in the offer limiting the deal to the original purchaser.

2014 S/DS ZF8.5 $13k
2014 S/DS ZF11.4 $15k
2014 SR ZF11.4 $17k

Add $2500 for the Power Tank.

If the rebates are off of MSRP then I think the deal is not quite as good; the 2015s have significant upgrades and are a little cheaper, and without the subsidy a new 2014 would sell for significantly below MSRP. (Look at Brammo's continued fire sale to clear out 2014 inventory as an example).
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: NoiseBoy on August 24, 2015, 09:21:16 PM
I don't think it's off MSRP. If it happens, I will pay 6000 euros to upgrade to an SR from my 2012 S ZF9. A 2015 SR is 18k euros so I doubt they are valuing my knackered old S at over 12k.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Magpie3469 on August 24, 2015, 10:10:24 PM
[quote name="flexydude" post=33768 timestamp=1440374542]
is it only for those that bought the bikes new? or will even resold bikes be eligible? How much were the 2014's new?[/quote]

I don't see any language in the offer limiting the deal to the original purchaser.

2014 S/DS ZF8.5 $13k
2014 S/DS ZF11.4 $15k
2014 SR ZF11.4 $17k

Add $2500 for the Power Tank.

If the rebates are off of MSRP then I think the deal is not quite as good; the 2015s have significant upgrades and are a little cheaper, and without the subsidy a new 2014 would sell for significantly below MSRP. (Look at Brammo's continued fire sale to clear out 2014 inventory as an example).

I agree with this.   I was excited about the deal when I first heard about it, as I have a non-working 2010 DS (in addition to ademo 2014). However, my dealer did say that the only way to use the rebate is to buy a new 2014 at the MSRP. When you consider that the 2015's cost $1000 less, have abs and better forks, and better range, that eats into the $5,000 pretty significantly. I think it is more of Zero's way of getting those older bikes off the street, and trying to sell a lot of 2014 inventory that they would otherwise have to discount as much or more than they are doing with this offer.

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Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 24, 2015, 11:47:15 PM
what's going to happen when the 2014's start breaking down? remember the battery packs on the 2010's were supposed to last 100'000 miles. Why should we believe the newer models are any better just because they cost more?
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: BrianTRice@gmail.com on August 25, 2015, 04:14:38 AM
what's going to happen when the 2014's start breaking down? remember the battery packs on the 2010's were supposed to last 100'000 miles. Why should we believe the newer models are any better just because they cost more?

That's not how quality control and quality assurance work. Zero stopped making unique construction per model year, fixed production line issue tracking, and that's why reliability is higher. It's not at a fully mature level, but it's way better. My 2013 DS is a reliable machine compared to any ICE motorcycle.

Also, the bulk of the reason they cost more is that the battery packs are larger, which has very little to do with quality per se. Reducing overhead by standardizing the production line and structural builds made room for those batterie packs to expand, anyway.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: protomech on August 25, 2015, 04:33:02 AM
what's going to happen when the 2014's start breaking down? remember the battery packs on the 2010's were supposed to last 100'000 miles. Why should we believe the newer models are any better just because they cost more?

That's not how quality control and quality assurance work. Zero stopped making unique construction per model year, fixed production line issue tracking, and that's why reliability is higher. It's not at a fully mature level, but it's way better. My 2013 DS is a reliable machine compared to any ICE motorcycle.

The cells used for the 2012+ bikes are rated for thousands of cycles, where the Molicel cells used in the 2010 bikes are rated for a few hundred cycles. Anyone's guess what that means for calendar aging; we'll know in a few years, but Zero is offering a much longer warranty for the 2014+ MY bikes that should give some amount of assurance.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 25, 2015, 09:17:27 AM
I received a form in the US mail today from Zero. It's titled: "Zero Early Adopter Upgrade - Trade In Voucher". So that tells me that they are just offering this to original buyers of the 2010, 2011, & 2012 bikes.

The form to fill out has the trade-in bike info and the 2014 bike purchased info (VIN's & Models). The trade-in blanks are listing models S, DS, X, & XU.

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Richard230 on August 25, 2015, 08:24:07 PM
I received the same letter yesterday, too. I guess everyone who originally bought a 2012 or earlier Zero is getting the letter.  However, as it turns out, I am happy with my 2014 S and my 2012 S is now owned by my daughter.  I'll pass the letter on to her, but since her bike is running just fine and she doesn't need another motorcycle, I doubt she will take them up on the offer.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 26, 2015, 02:43:04 AM
so with this deal, with the 8000 credit for the 2012, how much more will we have to end up adding to our current loan for the 2014? I still owe about 2500 on mine.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 26, 2015, 07:09:22 AM
so with this deal, with the 8000 credit for the 2012, how much more will we have to end up adding to our current loan for the 2014? I still owe about 2500 on mine.

The future with zero is grim for us.... Got my response today....



Wow
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Doctorbass on August 26, 2015, 08:19:11 AM
I got the same letter and i am tempted to make a switch, but it is only for people living in the  US as i heard... then Why the hell did i received this letter for me to my adress in CANADA??

I guess it is impossible because im not living in thenus.. but i did received this letter....damn!!
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 26, 2015, 09:39:26 AM
You might as well try, Doc.

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: NoiseBoy on August 26, 2015, 02:05:20 PM
so with this deal, with the 8000 credit for the 2012, how much more will we have to end up adding to our current loan for the 2014? I still owe about 2500 on mine.

The future with zero is grim for us.... Got my response today....



Wow

Care to elaborate? I thought what I was offered was pretty reasonable given that my bike is virtually worthless on the local market. If Zero gave me £3000 for my 2012 I would be doing pretty well compared to what I would get selling privately, which would take weeks anyway.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: kcoplan on August 26, 2015, 07:51:02 PM
Got my letter too . . .  but since I got the upgrade motor installed in my 2012 S ZF6, I am not really tempted.  Still waiting till they come out with a bike with a built-in fast charger compatible with Chademo or the Tesla system, and maybe a little more range.  Until then, my '12 S gets me to work and back just fine.

--Karl
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 26, 2015, 08:06:43 PM
The trade in program is ONLY for street legal motorcycles if you have an off-road bike ZERO sold you have the ALL paperwork to accompany it..... They don't give a fuck about you!!!!!


I'm so stunned I dont even know If I want to continue to pursue riding zeros.... I own 4 MY 13 bikes and cant even count the number of pre 12 bikes I've had over quite a long period now...Very few have ever been street legal and the fact that


(Please read very carefully)
I volunteered to turn in 3 bikes for 2 taking a meesily 3000 and 3500 for all 3 of my bikes putting over 12k on top to trade them to 2014fx's.   They were all good and dandy until I said the bikes were off road.... They are leaving everyone without street legal pink hanging.     

[EDIT:
i will re type this now gone  "harsh" paragraph is I get or don't get a new response...


....]

Unless they make this right I will be getting rid of my zeros and going to a better product with more support......



Coming from someone who owns more bikes than ANYONE at zero, and has been around longer than 75% of all their employees.... Shit look at zero motorcycles very first video...... My good friend was the first test rider for Electricross.....

Sad to see them turn their back on loyal customers.....
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: hinse on August 27, 2015, 08:21:20 AM
I sent them an email, and quoted the letter.
2 days later I received a very curt reply: NOT IN CANADA

Double dam!
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 27, 2015, 10:29:48 PM

Harlan is delivering my new 2014 DS ZF-11.4 to my shop today and hauling away the 2012 DS ZF-6. I'm going to love having the extra mileage on a charge to do road rides I couldn't do before. My motorcycles are just for recreation, so out and back distance is a big factor.

I'll still be using my 2013 FX for dirt riding but I got the DS model so that I could take some dirt roads from time to time.

And of course I ride my e-trike Zero conversion on dirt a lot.

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: NoiseBoy on August 28, 2015, 02:37:30 AM
I'm taking my 2012 S ZF9 to be crated up and shipped back to Alkmaar so I can swap it for a shiny SR.  I have to send the bike back before they will send the new one which will leave me without a bike for (probably) a few weeks. I'm sure they have their reasons.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: evdjerome on August 28, 2015, 04:33:28 AM
Has it been confirmed that this offer only applies to original purchasers?

I bought mine used in late 2013 and notified Zero so they could update the owners database. I have not received a letter for the trade-in offer.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 28, 2015, 08:49:09 AM

Harlan delivered my new 2014 DS ZF 11.4 today. The bike exceeded all of my expectations! It handles sweet!  8)

Both sad and happy to watch the 2012 DS being rolled into the Hollywood Electrics van. An unusual development - it wouldn't run when he tried to power it up the ramp. I never had any trouble with the 2012 running, until today. Maybe it was mad at me.  :'(

Trikester

Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 28, 2015, 03:41:55 PM
how is the turning radius on the 2014. one thing i hated about my 2012 is the lack handlebar movement. it was impossible to do real tight turns.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Richard230 on August 28, 2015, 08:09:31 PM
how is the turning radius on the 2014. one thing i hated about my 2012 is the lack handlebar movement. it was impossible to do real tight turns.

Turning radius is not too bad. About the same as most small street bikes and definitely better than just about every motorcycle over 800cc in size. But it is still not the bike you want if you are going to do "real tight tuns".
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on August 28, 2015, 11:50:12 PM
I noticed that the turning radius was not great on my new 2014 yesterday. But then, I'm used to my 2013 FX as the comparison.

I sure do like the way the 2014 carves the turns, however.

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 29, 2015, 12:41:57 AM
i'll probably take the trade in deal for my 2012 and 2010. it will add about 9000 to my current loan but i will get a new bike and power pack, and be rid of 2 pos's. So after spending thirtyfive thousand dollars i will finally have the bike I always wanted. Is the federal tax credit for new ev's still in effect?
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 29, 2015, 01:28:01 AM
One bike per one bike







For me and my crappy 12s I'm at a loss..... Fuck..... I feel your pain flexy
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: flexydude on August 29, 2015, 03:30:52 AM
yes but my dealer will trade the 2010 for the power pack, i think a 2500$ value. i couldn't hope to get more than a few hundred bucks for the 2010
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: j.coal on August 29, 2015, 10:26:55 AM
I like my 2011 DS too much to trade for $6000 off MSRP on a left over turd.  I’m not sure why, but my 8000 mile battery works like the day it was new and I finally got the speed controller operating the way it was supposed to.  I’ve upgraded all the cheap junk they installed to maximize their profits with no regard for safety and made some cosmetic improvements.  Besides, it’s too nice to even think about it getting crushed for scrap.

Is Zero representing the 2014 models with actual range and capability?  Are they going to promise dealer support and trained technicians with the newer models?  I don’t think so.  Supply a service manual?  Not likely.  They will have to pony up a little more than cash for clunkers to get me to bite.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on August 29, 2015, 03:52:24 PM
I bet they don't offer this deal for customers in Australia either anyway.  I just got my 2010 DS limping along again.  I talked to the place where my brother purchased it 5 years ago.  Graeme Boyd Motorcycles 210 MAITLAND ROAD ISLINGTON, NSW, 2296.  They don't deal in Zero now.  They don't stock parts and they offered no help to source brushes.  I contacted a Zero dealer in Victoria, they have no parts for the 2010 models, they said parts were "difficult".  They don't really repair motors or provide parts, when they fix them, they change the whole motor out.   They have only done a couple. There just weren't that many of the 2010 zeros that made it to Australia I guess.  Fortunately I am willing and able to work on the Agni myself or the bike would still be dead in my brothers garage where it had sat for a couple of years.
 

Cam 
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 29, 2015, 07:03:04 PM
I like my 2011 DS too much to trade for $6000 off MSRP on a left over turd.  I’m not sure why, but my 8000 mile battery works like the day it was new and I finally got the speed controller operating the way it was supposed to.  I’ve upgraded all the cheap junk they installed to maximize their profits with no regard for safety and made some cosmetic improvements.  Besides, it’s too nice to even think about it getting crushed for scrap.

Is Zero representing the 2014 models with actual range and capability?  Are they going to promise dealer support and trained technicians with the newer models?  I don’t think so.  Supply a service manual?  Not likely.  They will have to pony up a little more than cash for clunkers to get me to bite.


Yikes


Sad you think you 11 is more reliable than a 14..... The reliability from 12 and newer bikes to 12 and older is incomparable!   



If you get the offer take it..... If you don't..... Don't come crying on this forum when they won't trade your bike in in a year.... I'll be here to call anyone on it.....
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on August 29, 2015, 09:04:52 PM
I like my 2011 DS too much to trade for $6000 off MSRP on a left over turd.  I’m not sure why, but my 8000 mile battery works like the day it was new and I finally got the speed controller operating the way it was supposed to.  I’ve upgraded all the cheap junk they installed to maximize their profits with no regard for safety and made some cosmetic improvements.  Besides, it’s too nice to even think about it getting crushed for scrap.

Is Zero representing the 2014 models with actual range and capability?  Are they going to promise dealer support and trained technicians with the newer models?  I don’t think so.  Supply a service manual?  Not likely.  They will have to pony up a little more than cash for clunkers to get me to bite.


Yikes


Sad you think you 11 is more reliable than a 14..... The reliability from 12 and newer bikes to 12 and older is incomparable!   



If you get the offer take it..... If you don't..... Don't come crying on this forum when they won't trade your bike in in a year.... I'll be here to call anyone on it.....

That is fine when they offer such a trade in.  In Australia they don't seem to offer the trade in at all.  Nobody seems interested in offering an ounce of support for a 2010 DS Zero, that is less than 5 years old (First registered Nov 2010), with less than 2400 kms (1500 miles) on the clock.  It sat for sometime with a dead motor but on charge.   I can't buy Zero batteries for it.  I can't locally even buy brushes for it, no dealer stocks them that I have found in Australia.  Jozztek, says they can supply them in October from the UK, for $300 plus shipping.  That seems a bit pricey for 8 carbon brushes. That is if I can ever actually get them.   

So far for the  $13,590 plus on road paid in 2010, the bike has cost about $9 per mile traveled.  I think a taxi would have been cheaper at $2.14 per Km or around 3.50 per mile plus flag fall, based on current taxi fares in Sydney.

If I paid the $27,290 plus on road that they want now for a 2015 SR will I be in the same position in 4 years time? 

I used to ride a Yamaha RZ500 that was over 20 years old and I could still get parts from Yamaha for it in Australia.  You need to support your customers if you want them to support you.

Original release of the DS Nov 2010.   [url=http://www.gizmodo.com.au/2010/11/street-legal-electric-zero-motorcycles-now-quietly-hitting-australian-roads/]http://www.gizmodo.com.au/2010/11/street-legal-electric-zero-motorcycles-now-quietly-hitting-australian-roads/ (http://www.gizmodo.com.au/2010/11/street-legal-electric-zero-motorcycles-now-quietly-hitting-australian-roads/)[/url]

Current price of a 2015 SR in Australia. http://www.bikepoint.com.au/bnbis/OAG-AD-418487/2015-Zero-SR/?cr=0&psq=%28%28%28%28%28%28SiloType%3D%5BBrand+new+bikes+available%5D%7CSiloType%3D%5BBrand+new+bikes+in+stock%5D%29%7CSiloType%3D%5BDealer+used+bikes%5D%29%7CSiloType%3D%5BDemo+%26+near+new+bikes%5D%29%7CSiloType%3D%5BPrivate+used+bikes%5D%29%26Make%3DZero%29%26Service%3DBikesales%29&pso=0&pss=Premium (http://www.bikepoint.com.au/bnbis/OAG-AD-418487/2015-Zero-SR/?cr=0&psq=%28%28%28%28%28%28SiloType%3D%5BBrand+new+bikes+available%5D%7CSiloType%3D%5BBrand+new+bikes+in+stock%5D%29%7CSiloType%3D%5BDealer+used+bikes%5D%29%7CSiloType%3D%5BDemo+%26+near+new+bikes%5D%29%7CSiloType%3D%5BPrivate+used+bikes%5D%29%26Make%3DZero%29%26Service%3DBikesales%29&pso=0&pss=Premium)

Cam   
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Cortezdtv on August 29, 2015, 09:41:15 PM
I'm stuck with a 12 mx and no trade in deal because its off-road and trade ins must have a clean ca pink/ not a off-road title proof of purchase and current reg.... And I'm local to the factory..... Bought the bike from the factory.....so I have proof blah blah blah.... But it's not cover because as the voucher states only x and xu are the 12s for the "x platform".  I was unaware that the mx is soooooooo different ..the dealer sure didn't think it would be an issue but not covered.. Ha


Sooo.  Trust me I'm a little more mad than you right about now.... Hard to make light of that kind of situation. And yours trust me....


I have that exact same motor. And I thought it would be a nice replacement for the zero kart instead of the older original motor..... Big mistake lol..... Even the smaller fx would be more capable, I mean it's 2x the motor.   Don't have to deal with brushes etc just an encoder angle......


I might have some brushess/ holders that you can use now lol shit.... Shit..... Shit....
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on August 29, 2015, 09:57:27 PM
I'm stuck with a 12 mx and no trade in deal because its off-road and trade ins must have a clean ca pink/ not a off-road title proof of purchase and current reg.... And I'm local to the factory..... Bought the bike from the factory.....so I have proof blah blah blah.... But it's not cover because as the voucher states only x and xu are the 12s for the "x platform".  I was unaware that the mx is soooooooo different ..the dealer sure didn't think it would be an issue but not covered.. Ha


Sooo.  Trust me I'm a little more mad than you right about now.... Hard to make light of that kind of situation. And yours trust me....


I have that exact same motor. And I thought it would be a nice replacement for the zero kart instead of the older original motor..... Big mistake lol..... Even the smaller fx would be more capable, I mean it's 2x the motor.   Don't have to deal with brushes etc just an encoder angle......


I might have some brushess/ holders that you can use now lol shit.... Shit..... Shit....

Yeah that sucks.  They really do need to look at who was there for them at the start.  If you could find a brush and even just measure it for me, that would be helpful.  There is a guy here who says he should be able to make me some.  I don't want to take my motor out again just to measure them, I would prefer to at least have some replacements to put back in.  I know the thickness.  I would like to know the exact width and length if you have a newer one plus the pigtail length.  The width is the most important measurement that I need right now. 

Cheers, and thanks in advance if you can even get the measurements, that would be great... If you actually have a set of brushes and a holder I would be interested in buying them if the price was right too, even if the holder was a bit burnt up but essentially intact, I am thinking of trying to modify one a bit anyway.  It shouldn't be this difficult to get parts for a bike less than 5 years old.

Under the current Australian consumer law, they really should be providing spare parts and service:

Consumer guarantees for supply of goods under the ACL
The ACL requires that goods supplied by businesses to consumers are of 'acceptable quality'. This means goods must:
be safe and lasting
look acceptable
do all the things someone would normally expect them to do.
When determining what is 'acceptable quality' for a vehicle, what is normally expected for the type of vehicle and how much it costs are taken into account.
Goods must also:
match descriptions made by the salesperson and in promotions or advertising
match any demonstration model or sample you asked for
be fit for purpose - this will include what the seller told you it would be fit for and for any purpose that you made known to the seller before purchase
come with full title and ownership
not carry any hidden debts or extra charges
come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
meet any extra promises made about performance, condition and quality
have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.

THAT LAST LINE IS OPEN TO INTERPRETATION. IMHO, I should be able to get parts for a bike that was purchased less than 5 years ago.  As for the line about lasting, 1500 miles doesn't cut it.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: j.coal on August 30, 2015, 04:49:39 AM

Yikes


Sad you think you 11 is more reliable than a 14..... The reliability from 12 and newer bikes to 12 and older is incomparable!   



If you get the offer take it..... If you don't..... Don't come crying on this forum when they won't trade your bike in in a year.... I'll be here to call anyone on it.....

Don’t get me wrong, I love my zero and the experience it provides.  My description of the 2014’s being turds means heavy and has nothing to do with reliability.  Being an off road guy, I am not interested in a 372 lb. dual sport motorcycle with a > 9’ turning radius.  Weather the 2014’s are more reliable than my 2011 is information I do not have an opinion on.  When it eventually fails and my manufacturer tells me I can’t have a service manual and my dealer tells me “I can’t find the diagnostic port” and “you’re on your own” just isn’t good enough.

If I were in the used electric motorcycle market and I wanted to buy a mint 2011 with the upgrades I have done, I would put a value of maybe $4000 to $4500 on the one I have.  If I were in the market for a left over model that didn’t sell, there is no way I would pay close to MSRP for one.  Out the door price would have to be 75% to get me thinking.  I still have a hard time telling inquisitors that I paid $10,000 mine.  So is paying another $7000 to trade “up” for a model that weighs even more than the 300 lb. turd I have?  Not for me.  I’m going to enjoy the one I have and when Polaris is ready, or I can’t keep mine functional, I’ll upgrade.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on August 30, 2015, 04:50:55 AM
In Australia even if they offered it, is there is no rebates for electric motorcycles in Australia.  There is Zero benefit to owning a Zero in Australia as far as any tax breaks or rebates, from state or federal, other than the on going cost of fuel, assuming it is actually running. 

The  $13,590 paid for the DS 2010, was what it cost plus more charges. less than 5 years ago.  A new 2015 DS here now costs over $21 000 to buy in Australia.  Still no incentives, rebates etc.  Getting even a basic electric bike here is quite an outlay, with no support for it.  I have sent emails to every Zero dealer in Australia that is listed asking about parts support for my 5 year old 2010 DS.  The answers so far have not been encouraging.  Does Zero only really support its US customers with these trade in deals, are foreign supporters of their company just cannon fodder for their startup?  Left with out parts, service or a functioning bike... Having a $14000 paper weight after 1500 miles travelled is not my idea of value for money.

Try selling a bike that has Zero support, Zero spare parts and so Zero life left in it.

Cam
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on August 30, 2015, 05:36:32 AM
Hi Guys, Well in Australia they are offering the rebate for the early adopters, so on that I stand corrected.  They are offering $3500 off their floor stock here.  http://www.ccmotorcycles.com.au/zero-motorcycles (http://www.ccmotorcycles.com.au/zero-motorcycles)  Not such a generous offer considering the trade in price should be at least $6000 according to the valuation guide. Plus the bike cost $14000 with no rebates (There are no rebates for electric in bikes in Oz) 5 years ago and has only done 1.5 k miles so far.

Zero Motorcycles Australia has announced pricing on its 2014 model range, which has now arrived in Australia. The rideaway pricing is as follows:
Zero S 8.5 $20,490
Zero S 11.4 $23,390
Zero SR $25,490
Zero DS 11.4 $23,490
Zero FX 5.7 $19,490

Therefore I can give them my DS that cost 14k 5 years ago and spend another 20k after the trade in to get a new DS and hope it goes further than 1.5K miles this time.

Cam
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on September 02, 2015, 05:22:36 AM
I had confirmation from Zero, that the $3500 trade in deal in Australia ended last year.  I asked dealers in Victoria and NSW if they would take the bike as a trade in.  They weren't interested.  One dealer offered to try and sell the bike on consignment.  Like that would ever happen, especially since the motor died again last Sunday and I was left pushing the bike the 3 km back home again.  I had to do the Zero, walk/push of shame in front of 30 bikers at the pub.  Judging by the laughter, none of them will be racing out to buy and electric motorcycle anytime soon. 

Manny from Zero in the USA has been trying really hard to help me out, he is trying to source parts and or a second hand motor for me.  I will keep you posted, either way, it is going to be expensive.

For now though the DS 2010 has returned to paperweight mode and is just sucking power from the wall but going nowhere.  Just like it has for most of the last 3 years.  It is a shame too, since it died within the two year warranty period but due do to problems my brother was having at the time, he never followed it up after his initial request for help from Zero, that is not Zero's fault but his.  It didn't help that the nearest dealer was 400 km from where he lives.

Cam  8)
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: trikester on September 02, 2015, 08:35:16 PM

FYI

With my new 2014 DS I found that i had to go to iTunes and update my Zero app on my ipod in order to see the CUSTOM mode setting. I was still using the original app from when I got my 2013 FX, which didn't have a CUSTOM mode but you could change settings on the ECO mode.

Trikester
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Richard230 on September 03, 2015, 04:00:36 AM
I didn't know there was a new app.  ???  My 2014 Zero has the 2013 app.  It would be nice if Zero would let its customers know about new versions of the app and where to go to download them.  (My dealer downloaded and installed the 2013 app on my smartphone when I bought my bike. Actually, I have no idea where apps come from.)   ???
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: firepower on September 03, 2015, 08:44:16 AM
Apple App Store or Google play store , if you have app it should automatically notify you if updated. Check your AppStore update settings.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: yokahoma on September 03, 2015, 09:01:50 AM
I like my 2011 DS too much to trade for $6000 off MSRP on a left over turd.  I’m not sure why, but my 8000 mile battery works like the day it was new and I finally got the speed controller operating the way it was supposed to.  I’ve upgraded all the cheap junk they installed to maximize their profits with no regard for safety and made some cosmetic improvements.  Besides, it’s too nice to even think about it getting crushed for scrap.

Is Zero representing the 2014 models with actual range and capability?  Are they going to promise dealer support and trained technicians with the newer models?  I don’t think so.  Supply a service manual?  Not likely.  They will have to pony up a little more than cash for clunkers to get me to bite.

I agree. I love my 2011 DS! Only 900 miles on it but it rides like brand new. Give me $10k credit and I'd bite on the trade in, otherwise this gets ridden until it dies and then I'm done with Zero.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: mericle on September 04, 2015, 06:43:51 PM
After over 46,000 miles on my 2012 S, I have decided to trade in for a 2014 S. The 2012 has been running excellent for the past 6 months so I thought it would be nice to end on a high note. The bike has easily paid for itself in gas savings since I used to commute with my truck. My experience has not been maintenance free but I enjoyed riding more than I ever thought I would and have also enjoyed learning about the technology. I am excited to see what the 2014 brings.
Title: Re: Zero will offer trade-in credit for 2010-2012 bikes.
Post by: Camresearch on September 04, 2015, 09:02:42 PM
I like my 2011 DS too much to trade for $6000 off MSRP on a left over turd.  I’m not sure why, but my 8000 mile battery works like the day it was new and I finally got the speed controller operating the way it was supposed to.  I’ve upgraded all the cheap junk they installed to maximize their profits with no regard for safety and made some cosmetic improvements.  Besides, it’s too nice to even think about it getting crushed for scrap.

Is Zero representing the 2014 models with actual range and capability?  Are they going to promise dealer support and trained technicians with the newer models?  I don’t think so.  Supply a service manual?  Not likely.  They will have to pony up a little more than cash for clunkers to get me to bite.

I agree. I love my 2011 DS! Only 900 miles on it but it rides like brand new. Give me $10k credit and I'd bite on the trade in, otherwise this gets ridden until it dies and then I'm done with Zero.

 

I have gone from being extremely frustrated in dealing with the problems of owning a Zero in Australia to being surprised by just how good they could be. To my surprise Zero Australia and Zero USA got together and then stepped in and organized a generous trade in deal, due to the situation we were in with a dead DS 10, on a new DS 14.  Zero in this case, when presented with all the facts and given the opportunity to have time to deliberate on them, made the right call for themselves and my brother and I. 

  You need to be patient if you have a problem, state what the problem is in detail then wait.  Realize too that the dealers themselves can't just offer any old deal they want, you need to lay out what you want and why and then make your case to them, they are not mind readers...  Zero didn't want to have me pushing an old DS through the center of town again either, and I quite understand their motivations to help out in this situation, real early adopters, real issues that weren't addressed and major problem supporting the old 10 DS, even when they really wanted to and were in the background trying their best to make that happen. 

The best option for everyone was to trade in the old one on a 14, rather than fix, the now almost 5 year old 10, since the parts needed to make a 10 go reliably like a 14, is a 14 ... 10s are just too different from the current models to support now economically for all concerned. 

Looking forward to seeing just what the 14 can do.  8) it should be here next week  ;D

Really try talking nicely to Zero the company though, before you decide on what they won't do for you guys, that's all.  Good luck otherwise.  If you don't give up on Zero, they may just not give up on you, as it turns out  ;D  I am glad I spent the amount of time on the phone to them now as I did.


Cheers and thanks again Zero, for making it right again,  ;D
Cam