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Author Topic: First bug on my SR/F  (Read 882 times)

gstrub

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First bug on my SR/F
« on: June 28, 2019, 06:35:19 AM »

Well today I went out to the bike to move it. Turned the key and nothing. Headlight turned on, but brights, blinker, horn, all electronics nothing. I heard the usual sounds so I put the kickstand up and it rode, but nothing on the screen. I plugged it in and the blinking charge light came on, but no screen.  Then when I turned it off and on again I got the ABS light and all the electronics came back (blinkers etc) but still a blank display screen.

So right now the screen is totally blank but the bike rides. I’m not going to ride it. Waiting to hear back from Zero:(
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Jarrett

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Re: First bug on my SR/F
« Reply #1 on: June 28, 2019, 07:34:31 AM »

Sorry to hear that.  I bet they will get you fixed up ASAP.
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BrianTRice@gmail.com

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Re: First bug on my SR/F
« Reply #2 on: June 28, 2019, 11:00:16 AM »

Does your phone app connect to it, and if so, what diagnostics does it report?
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Current: 2020 DSR, 2012 Suzuki V-Strom
Former: 2016 DSR, 2013 DS

gstrub

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Re: First bug on my SR/F
« Reply #3 on: June 28, 2019, 06:06:52 PM »

The phone connects. Let me see if I can figure out how to run diagnostics.
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gstrub

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Re: First bug on my SR/F
« Reply #4 on: July 15, 2019, 08:27:05 AM »

This issue is resolved, entire screen unit replaced under warranty.
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DonTom

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Re: First bug on my SR/F
« Reply #5 on: July 15, 2019, 10:04:41 AM »

This issue is resolved, entire screen unit replaced under warranty.
Sounds like the fastest service I have heard about on any Zero.

Here in Reno, I cannot even get a firmware update for my two Zeros.

-Don-  Reno, NV
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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

GaryArt1

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Re: First bug on my SR/F
« Reply #6 on: July 15, 2019, 06:02:20 PM »

This issue is resolved, entire screen unit replaced under warranty.
Good to see Zero jumped on this and had spare parts on hand.  Last thing you want is to start getting major complaints about a new model.  Glad you are back on the road.
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Currently own: 
2020 Blue Zero SR/F Premium
2005 Suzuki Boulevard C50T
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