Hi Richard !
Probably, some of the bike are reliable. The issue is that when is goes wrong, customers are left alone and no process seems available at Zero to ensure radical solutions (cash back, quick exchange with a new bike,...) when it goes horrbly wrong.
The issue is : is buying a Zero is like a reverse lottery which can end up with 20 k$ lost for something you wont be able to resell, it is a real issue. Hence the whole user communauty should support effort to ensure these "catastrophic cases" are not left with a fair, quick & reassuring answer !
ZeroLover,
Richard speaks to this exact point by offering suggestions on how the situation can be improved. But the tone of your note is implying you are demanding a lawsuit for the customers you are quoting and not at all interested in positive feedback. The situation you are describing (purchase of completely faulty vehicle) falls under the Lemon Law -- which exists at the government level. Dissatisfied and mistreated customers should invoke it. But a lot the issues for dissatisfied customers like what you described falls under the dealership's responsibility.
I imagine that if Zero sells directly to customers like Tesla does, the resolution you seek (refunds, replacements, loaners, etc.) would fall squarely on Zero's shoulders instead of the dealership. Unfortunately, I don't think the dealerships read these forums.
So I'm not sure how you mean to achieve your goal here.
If ever I have a problem with my iPhone, I can take it back to the Apple Store and get it looked at. It is not uncommon for the device to get replaced entirely if any number of software or hardware issues come up, and I can walk away happy. It would be awesome if Zero can be in the same situation as Apple.
+m