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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: ultrarnr on November 04, 2016, 03:23:09 PM

Title: Zero App update
Post by: ultrarnr on November 04, 2016, 03:23:09 PM
Zero has updated their App. What's new- Owners of 2017 models can use the App to update their motorcycle's firmware. Also miscellaneous bug fixes and performance enhancements. Support for Italian language.
Title: Re: Zero App update
Post by: Skidz on November 04, 2016, 03:54:02 PM
Hmmm, hoped they'd fix it but no... I am a Dutch resident and therefore i get a Dutch decimal separator (,) in the mini keyboard when setting things up in the app instead of the (.) The app then blabbers about a wrong value and then reverts to the old values. I have to set my locale to US and change stuff.... which is sort of a PITA ;)
Title: Re: Zero App update
Post by: Shadow on November 04, 2016, 09:15:18 PM
Side-note for those of us using ChargePoint app is the updated version 5.11.1 has the 2016 models for Zero Motorcycles i.e. can now select my 2016 DSR ZF 13.0 :)

The updated Zero app complains it can't update firmware on a rooted Android phone, also it needs a 2017 model year bike. I wonder if the firmware update will work on a OnePlus phone?
Title: Re: Zero App update
Post by: MajorMajor on November 06, 2016, 01:30:16 AM
After the update mine says "Unknown Bike Model".
It's 2016 Zero FXS,

Also says 87% charge when it should be 100%.

There's a button that says "FIRMWARE UPDATE" in the support section.

Update:
Repairing the phone and bike fixed the problem for me.
Title: Re: Zero App update
Post by: JaimeC on November 06, 2016, 02:43:44 AM
Previous version of the app would indicate how much longer it'll be before the battery is fully charged.  Current version always displays "0" in that field.  :-[
Title: Re: Zero App update
Post by: Shadow on November 06, 2016, 07:34:18 AM
Previous version of the app would indicate how much longer it'll be before the battery is fully charged.  Current version always displays "0" in that field.  :-[

This.    Also seeing 0's for "Time to Full Charge", App Version v1.4.56 (18) on OS Version 6.0.1 (23); bike is 2016 DSR.
Title: Re: Zero App update
Post by: DPsSRnSD on November 06, 2016, 08:48:09 AM
Previous version of the app would indicate how much longer it'll be before the battery is fully charged.  Current version always displays "0" in that field.  :-[

This.    Also seeing 0's for "Time to Full Charge", App Version v1.4.56 (18) on OS Version 6.0.1 (23); bike is 2016 DSR.

Same here. I'm hoping it self-calibrates.
Title: Re: Zero App update
Post by: mrwilsn on November 06, 2016, 09:13:59 AM
Are you guys that aren't seeing the charge time on Apple or Android?  I have Android and a 2014 Zero S and don't see any issues with the time to charge using the latest app update.
Title: Re: Zero App update
Post by: JaimeC on November 06, 2016, 07:03:15 PM
Are you guys that aren't seeing the charge time on Apple or Android?  I have Android and a 2014 Zero S and don't see any issues with the time to charge using the latest app update.

Android 6.0.1
Title: Re: Zero App update
Post by: anton on November 07, 2016, 01:09:43 AM
After update, my total energy usage seem to have reset :(
Title: Re: Zero App update
Post by: ultrarnr on November 07, 2016, 01:24:08 AM
Charge time doesn't show on the iPhone either.
Title: Re: Zero App update
Post by: countzero on November 12, 2016, 10:03:51 PM
Hi,

Since the November app update, I can't connect my Zero to my phone. My bike has a trusted Bluetooth connection to the phone, but when I open the app it won't connect to the bike. I keep trying, and it seems that when it finally connects, the app dies and states, "Unfortunately, Zero Motorcycles has stopped." I have tried killing the app, rebooting the phone, relinking the Bluetooth connection, reinstalling the app, and I still have no luck. The app either doesn't recognize the bike, even though Bluetooth does, or the app crashes when it is seemingly trying to connect.

I have a 2016 Zero SR. My phone is an Android Droid Maxx running Android 4.4.4 (19) patch level 2016-04-01. The Zero App is version 1.4.56(18).

Does anyone have any suggestions? I am flummoxed. I am wondering if I need to roll back to the pre-November (2017 Zero) app update and if that is even possible. Any help would be greatly appreciated.

Thanks,

Jack
Title: Re: Zero App update
Post by: JaimeC on November 13, 2016, 07:14:40 AM
Android 4.4?  Hmmmm... I THINK you can still do this, but I forget the full methodology.

You want to go to your application settings, bring up the settings for the Zero App, then clear the data and cache.  This will reset EVERYTHING and it SHOULD work.  This has worked for 99% of the failing apps I've experienced so with luck it should work for you too.
Title: Re: Zero App update
Post by: countzero on November 14, 2016, 03:06:15 AM
JaimeC,

Thanks for the advice. I flushed the data and cache, deleted the software, unpaired the bike, and then reinstalled the software and reconnected the bike to my phone. No luck. The app update still prevents me from connecting my bike to my phone. Sigh... i would like to blame Verizon for the ancient version of Android on my phone, but it seems like a Motorolla issue. Who knows if that is the reason. I'd hate to buy a new $600 phone just to get the Zero app to work. Maybe my best bet will be to try and snag the old version of the app, if possible.

Thanks!

Jack
Title: Re: Zero App update
Post by: Shadow on November 14, 2016, 06:18:55 AM
...I'd hate to buy a new $600 phone just to get the Zero app to work. Maybe my best bet will be to try and snag the old version of the app, if possible.
It's not bad you can get a $50 phone used compatible with CyanogenMod Android and update to a recent version;  Samsung Galaxy S3 is one such phone that is compatible and can be found used inexpensively.
Title: Re: Zero App update
Post by: George Cowly on November 22, 2016, 02:56:22 AM
Hi

I'm sorry to bring this thread on top again, but are your apps really working? I have an iPhone 6/iOS 10 and an old iPhone 4S/iOs 9 showing both the same behaviour. Both have the latest app installed. When I go the the riding screen, the app takes the actual values and makes no updates of these values, as if there was no data stream. When I go to the battery page, all the datas there are updated on the fly. I have reconnected the bluetooth and de/reinstalled the app. No joy! Does anyone know an email address for bug reporting? The official zeromotorcycles page is not really helpful.

Thank you for any shared knowledge,

George
Title: Re: Zero App update
Post by: steveg on November 22, 2016, 04:18:03 AM
. When I go the the riding screen, the app takes the actual values and makes no updates of these values, as if there was no data stream. When I go to the battery page, all the datas there are updated on the fly.

Unfortunately I am seeing the same thing.
Title: Re: Zero App update
Post by: Killroy on November 22, 2016, 04:35:17 AM
Try your dealer first and if that does not work try Zero customer service.  Those guys are great, IMHO.

Phone (888) 786-9376 ext. 2
Zero Motorcycles
380 El Pueblo Road
Scotts Valley, CA 95066
Title: Re: Zero App update
Post by: Kosh on November 22, 2016, 10:00:25 PM
Also seeing the same, but I did fire off an email to Zero Support about it.
Title: Re: Zero App update
Post by: steveg on November 24, 2016, 12:46:37 AM
I have a service coming up next week; sounds like part of it will be a firmware update. I'll post if it fixes the issue.
Title: Re: Zero App update
Post by: steveg on December 02, 2016, 06:53:08 AM
My bike just received a firmware update, and unfortunately I can report that the problem with the app updating on the riding screen was not resolved. For reference I'm on a 2016 SR. Time to keep digging...
Title: Re: Zero App update
Post by: Low On Cash on December 02, 2016, 08:46:11 AM
Its maybe just me - but I'll be damned if I would do a firmware update when Zero can't even get their App fixed to display live information.
Title: Re: Zero App update
Post by: Kocho on December 02, 2016, 10:09:24 AM
I guess we need to wait. It's ridiculous how they can't get that straight and even more so how long it takes them. I'm not upgrading my app until this is fixed - the version I'm on is the previous one and it seems to work just fine with my '15 SR (no connection issues, all data seems reasonably correct).
Title: Re: Zero App update
Post by: steveg on December 05, 2016, 12:40:28 PM
One detail that hadn't occurred to me until now - I'm actually running a beta of iOS 10.2 on my phone. Not sure whether anyone else having trouble is also running the beta or not?
Title: Re: Zero App update
Post by: JaimeC on December 05, 2016, 09:33:12 PM
NOT the issue, because it happens on Android too (and I am NOT running bleeding edge either, I'm on 6.0.1.  Version 7 is current).
Title: Re: Zero App update
Post by: Low On Cash on December 06, 2016, 07:50:39 AM
Don't know what happened - I was getting data (battery etc. before but now my Bike won't communicate to a I phone or an android device no matter what i do. Tried reinstalling unpairing etc. WTF!
Title: Re: Zero App update
Post by: BrianTRice@gmail.com on December 06, 2016, 01:55:26 PM
As a software developer, y'all are getting way more worked up about this than it deserves. It's a simple consistent bug that shouldn't have made it past QA, but the company they contract through may be small and haphazard and that's what the budget affords.

I'm pretty damned sure it's already getting attention based on how I've heard them talk about the forums. Piling on won't fix it faster.
Title: Re: Zero App update
Post by: JaimeC on December 07, 2016, 10:15:00 AM
I wish I had rooted my phone, because if I had, I'd still be running Titanium Backup, and I'd be able to restore the previous version of the app.  That one worked just fine.  Since I have a 2016 bike, I don't think there's anything in the new app that provides any benefit for me anyway.
Title: Re: Zero App update
Post by: Shadow on December 07, 2016, 10:37:39 PM
I wish I had rooted my phone, because if I had, I'd still be running Titanium Backup, and I'd be able to restore the previous version of the app.  That one worked just fine.  Since I have a 2016 bike, I don't think there's anything in the new app that provides any benefit for me anyway.

The app currently detects if your phone is rooted or not, and disallows updating the 2017 firmware if it detects the phone is rooted.

App development should be done in-house, but it's not really their (Zero Motorcycles) bread-and-butter profit center. Also as a note for those of you suggesting the MBB firmware is somehow equivalent to develop, it is not. Android app development and MBB firmware development are different programming languages, resource constraints, and a wildly different QA process.

I do wish that there could be a 3rd party developer API; Zero Motorcycles could support a small utility app or library component that does all the proprietary things, and then open-source the main user app (GitHub?) for comment and improvements. There's a strong uncertainty in doing this however the benefits of a community managed open source app do apply to this. You'd really only have to spend enough time to strip out the truly proprietary bits and then re-assign copyright on the whole thing, publish to GitHub, and see what happens?

What value is there in the app if it is not being developed and maintained full time?
Title: Re: Zero App update
Post by: JaimeC on December 08, 2016, 12:52:07 AM
The app currently detects if your phone is rooted or not, and disallows updating the 2017 firmware if it detects the phone is rooted.

Again, since my bike is a 2016, I don't care.  Besides, there were apps that faked out the "Root detection" algorithm most apps out there used.  I know, because I used them back when I had a rooted phone.  :)
Title: Re: Zero App update
Post by: Low On Cash on December 08, 2016, 06:12:28 AM
Well my simple question is - why did they release that version of the app if it does not work? Is there no one who maybe tries an update before they release it.

After I replaced my zero app and re-paired my bluetooth connection neither my Iphone or Android will now pair to the bike. I should have left it alone at least my custom program and battery info worked before.

I called Zero on Monday trying to find out about the App that don't work - after 30 minutes talking to a tech, it became clear that I knew more about it than him so I asked for someone more technical and he replied he was the go to guy for Apps. Anyhow he promised to call me back in a few hours and tomm will be 3 days.

Anyone else have any luck with a possible fix.
Title: Re: Zero App update
Post by: Keith on December 10, 2016, 03:08:50 AM
I used this apk to sideload an android tablet last July. Use at your own risk, enable install from untrusted source. I think it is clean. https://drive.google.com/file/d/0B2b1bsvNvCA5M0h3cGFES3N4cTg/view?usp=sharing com.ZeroMotorcycles_1.3.17.apk
Title: Re: Zero App update
Post by: David S on December 10, 2016, 05:34:29 AM
Are people who are unable to connect not able to set there own custom settings at all? Im getting a 2017 in about 4 days and will be pretty upset if i cant program one, without upping the regen braking i will wear the brakes down much faster in sport mode.
Title: Re: Zero App update
Post by: Low On Cash on December 10, 2016, 07:04:38 AM
Hello I have a 17 DSR and the app will work fine except the running display is not working however all the battery data and custom programing works fine.

By the way, I would not worry about wearing the brakes down. On Eco mode there is more regen than Sport.

On my custom program I use full regen - when I ride to Suches Ga on the twisty roads in north Ga I never touch the brake on this trip. My only regret is the regen is not linear its either on or off but it goes in fairly softly so its not a problem. Enjoy your new ride!

Mike   
Title: Re: Zero App update
Post by: JaimeC on December 10, 2016, 09:43:11 PM
On my custom program I use full regen - when I ride to Suches Ga on the twisty roads in north Ga I never touch the brake on this trip. My only regret is the regen is not linear its either on or off but it goes in fairly softly so its not a problem. Enjoy your new ride!

That's my "Custom" setting too.  Full power/Full regen.  Despite what others have said, I've found running at full regen provides a lot LESS "engine braking" than my ICE bikes but I've finally learned the characteristics enough that I can ride my favorite local twisties without ever touching the brakes.  It still doesn't decelerate like my K1200LT in third gear... but it's enough.

As for the new app... it does update in "Riding" mode.  So far, the only thing that doesn't seem to work is the battery status screen.  It always shows "0.00" in the "Time to charge" field.  It also seems to display a lower speed than the dash.  The old version used to match the dash speed exactly.
Title: Re: Zero App update
Post by: BrianTRice@gmail.com on December 11, 2016, 01:40:50 AM
Re: engine braking compared to regen, a lot of people use the very highest gear / lowest RPMs possible when engine braking, presumably to reduce wear (that's my reasoning how I do it), so they rate engine braking as softer.
Title: Re: Zero App update
Post by: JaimeC on December 11, 2016, 06:02:05 AM
Re: engine braking compared to regen, a lot of people use the very highest gear / lowest RPMs possible when engine braking, presumably to reduce wear (that's my reasoning how I do it), so they rate engine braking as softer.

Obviously people who never took Reg Pridmore's C.L.A.S.S.   ;)
Title: Re: Zero App update
Post by: MrDude_1 on December 11, 2016, 09:10:12 PM
Re: engine braking compared to regen, a lot of people use the very highest gear / lowest RPMs possible when engine braking, presumably to reduce wear (that's my reasoning how I do it), so they rate engine braking as softer.
anyone who does that has no clue how their ICE wears then.
thats just silly.
Title: Re: Zero App update
Post by: BrianTRice@gmail.com on December 11, 2016, 11:22:54 PM
Re: engine braking compared to regen, a lot of people use the very highest gear / lowest RPMs possible when engine braking, presumably to reduce wear (that's my reasoning how I do it), so they rate engine braking as softer.
anyone who does that has no clue how their ICE wears then.
thats just silly.

It's not rational. And yes I know about the theory. I just don't do it. Call it misplaced mechanical sympathy.
Title: Re: Zero App update
Post by: Low On Cash on December 12, 2016, 01:51:47 AM



That's my "Custom" setting too.  Full power/Full regen.  Despite what others have said, I've found running at full regen provides a lot LESS "engine braking" than my ICE bikes but I've finally learned the characteristics enough that I can ride my favorite local twisties without ever touching the brakes.  It still doesn't decelerate like my K1200LT in third gear... but it's enough.


It's not BMW and it doesn't make a lot of noise either! LOL
Title: Re: Zero App update
Post by: Low On Cash on December 12, 2016, 01:57:10 AM
On my custom program I use full regen - when I ride to Suches Ga on the twisty roads in north Ga I never touch the brake on this trip. My only regret is the regen is not linear its either on or off but it goes in fairly softly so its not a problem. Enjoy your new ride!

That's my "Custom" setting too.  Full power/Full regen.  Despite what others have said, I've found running at full regen provides a lot LESS "engine braking" than my ICE bikes but I've finally learned the characteristics enough that I can ride my favorite local twisties without ever touching the brakes.  It still doesn't decelerate like my K1200LT in third gear... but it's enough.

As for the new app... it does update in "Riding" mode.  So far, the only thing that doesn't seem to work is the battery status screen.  It always shows "0.00" in the "Time to charge" field.  It also seems to display a lower speed than the dash.  The old version used to match the dash speed exactly.

Is there any place we can down-grade to the old app again till they get this fixed?

Thanks
Title: Re: Zero App update
Post by: Keith on December 13, 2016, 06:18:43 AM
Quote
Is there any place we can down-grade to the old app again till they get this fixed?

See my previous post if you have Android.
Title: Re: Zero App update
Post by: grmarks on December 13, 2016, 06:45:57 AM
That's my "Custom" setting too.  Full power/Full regen.  Despite what others have said, I've found running at full regen provides a lot LESS "engine braking" than my ICE bikes but I've finally learned the characteristics enough that I can ride my favorite local twisties without ever touching the brakes.  It still doesn't decelerate like my K1200LT in third gear... but it's enough.

Who wants to change down to 3rd gear every time they want to slow down a bit?. No one rides on the freeway in 3rd gear, everyone hums along in top gear and top gear doesn't offer much engine breaking. If you suddenly need to slow down (even if gently) by the time you select 3rd gear it's not going to be a gentle stop anymore.
Title: Re: Zero App update
Post by: Low On Cash on December 13, 2016, 07:09:05 AM
Nope on a Iphone 6 + here but thanks anyway!
Title: Re: Zero App update
Post by: JaimeC on December 13, 2016, 06:11:23 PM
Who wants to change down to 3rd gear every time they want to slow down a bit?. No one rides on the freeway in 3rd gear, everyone hums along in top gear and top gear doesn't offer much engine breaking. If you suddenly need to slow down (even if gently) by the time you select 3rd gear it's not going to be a gentle stop anymore.

Who said anything about "changing down to third gear?"  When I hit the twisties I typically LEAVE the bike in third gear.  You can't damage an engine if you don't exceed redline but you can hit redline and STAY in redline all you want without damaging it.  The higher revs give you greater acceleration AND greater deceleration, all of it conveniently controlled by your right wrist.

If you ever get the chance, take either Reg Pridmore's C.L.A.S.S. course or his son Jason's S.T.A.R. school.  Even Keith Code covers it in California Superbike School but I first learned the technique under Reg.  Although Keith's curriculum is arguably more race-oriented, Reg and Jason's are geared towards street riding.

As for engine wear... my K1200LT just turned over 200,000 miles this past Spring (yes... MILES, not kilometers).  It never had any top-end work, and it doesn't burn any more oil than it did when it had only 20,000 miles.
Title: Re: Zero App update
Post by: Shadow on December 14, 2016, 04:03:32 PM
So... are we yet at the point of wanting to reverse engineer the Zero App HCI Bluetooth communication stream?

I'll give you a cookie. Or a third gear whatever that is, I don't think my Zero has one though.
Title: Re: Zero App update
Post by: Low On Cash on December 14, 2016, 08:47:03 PM
It's sort of sad that there is no announcement or even anyone at Zero acknowledging the fact its broke, I'm still waiting for my "In a few Hours" callback from Zero its been over a week.
Title: Re: Zero App update
Post by: JaimeC on December 15, 2016, 12:21:42 AM
FYI:  Just discovered an update to the Zero app on Android.  Downloading it now and heading out to lunch.  I'll report back later if the "battery charge" issue is corrected.  Fingers crossed!
Title: Re: Zero App update
Post by: JaimeC on December 15, 2016, 02:58:41 AM
FYI:  Just discovered an update to the Zero app on Android.  Downloading it now and heading out to lunch.  I'll report back later if the "battery charge" issue is corrected.  Fingers crossed!

The jury is still out.  Before I started the bike, I activated the app and checked the battery status while it was on the charger and there was a non-zero value in that field (which seems strange because the bike was fully charged).  When I got back from lunch and with three additional miles on the odometer I plugged the bike back into the outlet and checked the battery again.

According to the dash, the battery was at 99%, but that field on the app was now showing 0.00.  Very strange.
Title: Re: Zero App update
Post by: domingo3 on December 15, 2016, 04:03:06 AM
FYI:  Just discovered an update to the Zero app on Android.  Downloading it now and heading out to lunch.  I'll report back later if the "battery charge" issue is corrected.  Fingers crossed!

The jury is still out.  Before I started the bike, I activated the app and checked the battery status while it was on the charger and there was a non-zero value in that field (which seems strange because the bike was fully charged).  When I got back from lunch and with three additional miles on the odometer I plugged the bike back into the outlet and checked the battery again.

According to the dash, the battery was at 99%, but that field on the app was now showing 0.00.  Very strange.

No dice for me.  I updated the app and then rode home.  When I plugged in at 60% SOC, it still had 0:00 Time to Full Charge.
Title: Re: Zero App update
Post by: Low On Cash on December 15, 2016, 06:28:43 AM
It's Broke!
Title: Re: Zero App update
Post by: JaimeC on December 15, 2016, 10:20:49 AM
Confirmed.  No difference.  According to the "What's new" on the app page, they fixed a crash, and the battery stats load faster.  Can't recall ANYBODY here complaining the app crashed on them... and as for the battery stats well, they may load faster, but they are still WRONG.
Title: Re: Zero App update
Post by: BrianTRice@gmail.com on December 21, 2016, 08:43:41 PM
I've heard that they're using a new app development team that is local, and that we should expect something much nicer soon, but that they haven't fully debugged the issues on the current app yet. So, they're definitely aware and want to get a fix out ASAP.
Title: Re: Zero App update
Post by: steveg on January 20, 2017, 06:20:16 AM
I've heard that they're using a new app development team that is local, and that we should expect something much nicer soon, but that they haven't fully debugged the issues on the current app yet. So, they're definitely aware and want to get a fix out ASAP.

Every time I see apps are available for update I get excited hoping one of them is the Zero app, and every time I am disappointed...
Title: Re: Zero App update
Post by: dukecola on January 20, 2017, 07:16:40 AM
I'm confused. The app I downloaded last July for IOS, works fine.  Is the issue with this version, an update or something else?
Title: Re: Zero App update
Post by: Skidz on January 20, 2017, 05:07:43 PM
With my DSR ZF13 of 2016, the performance of the app is less than stellar. Sometimes it connects, sometimes it doesn't. Sometimes it works while charging, sometimes it doesn't. And no charge time indication anymore, if it does connect.

My thoughts are that I bought a motorcycle, not a bluetooth device to hook up to my phone so as long as it rides it's fine, but a working app would be very nice...
Title: Re: Zero App update
Post by: Richard230 on January 20, 2017, 09:29:50 PM
I just downloaded the latest Zero app update and tried it out on my 2014S.  I can't tell any difference from the original app. So perhaps the update only works with the newer models.  ???
Title: Re: Zero App update
Post by: Low On Cash on January 20, 2017, 11:38:12 PM
I'm showing the Zero app is 1.2.0 which is the same (broken) version I currently have on my I phone now.
Title: Re: Zero App update
Post by: anton on February 03, 2017, 01:54:32 AM
App V1.4.59 (19) on Android 7.1.1 (25) can't pull BMS logs from 2016 SR. Bike logs downloaded just fine.
Title: Re: Zero App update
Post by: Shadow on February 03, 2017, 05:04:01 AM
App V1.4.59 (19) on Android 7.1.1 (25) can't pull BMS logs from 2016 SR. Bike logs downloaded just fine.
Confirmed here on 2016 DSR. Fails to pull BMS logs.
Title: Re: Zero App update
Post by: anton on February 03, 2017, 09:14:42 AM
Confirmed here on 2016 DSR. Fails to pull BMS logs.

I tried downgrading the app to 1.3.17, unpairing Zero and clearing caches (no luck) and then re-installing latest version, unpairing and clearing caches. Still can't pull BMS logs. I guess the only option at this point is to wait for Zero app update.
Title: Re: Zero App update
Post by: KrazyEd on February 03, 2017, 11:41:56 AM
I read early in the post that people were having issues with time to completion not
working. I had not been riding my FX for a few weeks, so, had not checked.
Then, last month I picked up a 2016 SR. It does not read the time to full charge.
The other day, I pulled out my FX for the day, and when plugged it in to charge,
the time to completion was reading properly. Same phone, same app.
Looked again on the SR, and it doesn't show. Anyone else have more than one Zero
where it works with one and not the other?
Title: Re: Zero App update
Post by: scorpion32 on February 03, 2017, 02:01:34 PM
I read early in the post that people were having issues with time to completion not
working. I had not been riding my FX for a few weeks, so, had not checked.
Then, last month I picked up a 2016 SR. It does not read the time to full charge.
The other day, I pulled out my FX for the day, and when plugged it in to charge,
the time to completion was reading properly. Same phone, same app.
Looked again on the SR, and it doesn't show. Anyone else have more than one Zero
where it works with one and not the other?

Could be many reasons for this. The completion time never showed up on the app with my DSR 2016 model.
But being an UI designer i can tell you that there are lots of user experience mistakes in the zero app.
e.g. the battery symbol icon is not dynamic, it shows always half full, regardless of the current status.
I hope they will redesign it soon and make all the things working.
Title: Re: Zero App update
Post by: ATM on February 03, 2017, 06:30:15 PM
I have a 2013 XU.  Sometimes the time to charge works and sometimes it doesn't. 
Title: Re: Zero App update
Post by: Skidz on February 03, 2017, 06:33:31 PM
On my DSR '16 the riding screen does not update during riding. Which is sort-of the purpose of the screen right? ;) App version 1.2.0 on iOS 10.2.1
Title: Re: Zero App update
Post by: Lenny on February 03, 2017, 09:08:39 PM
FXS MY16

-completion time not working
-no updates on riding screen during driving
-sometimes several reconnects/key off-on required to establish the connection again
-battery cycles shows useless and unrealistic numbers

Version 1.2.0  iOS 10.2.1
Title: Re: Zero App update
Post by: JaimeC on February 03, 2017, 09:50:20 PM
What fields are not updating on your riding screen?  I have the latest app (Android) and a 2016 S, and I display speed, charge, remaining range, battery temp and motor temp and they all DEFINITELY update while riding.  How ACCURATE the figures displayed is a topic for another conversation, but they are definitely updating.

The speed displayed is almost always one or two mph lower than the speed on the dash.  The state of charge usually matches or is one percentage point higher than what is displayed on the dash.  Remaining range, however, tends to differ WILDLY; sometimes more, sometimes less than what is displayed on the dash.  Being the pessimist I am, I always use the lower of the two numbers as my guideline.

I have no way of confirming the numbers showed for battery and motor temperatures, however.
Title: Re: Zero App update
Post by: gingerjet on February 04, 2017, 11:59:27 PM
I had to redownload the app and re-pair the bike with my phone (twice) but I did get the app working again on iOS (10.2.1)
Title: Re: Zero App update
Post by: Skidz on February 05, 2017, 04:42:49 AM
Thanks for the tips, i'll try the reinstall and repairing a few times tomorrow.
Title: Re: Zero App update
Post by: Kosh on February 22, 2017, 02:01:47 AM
Still not working on iOS 10.2.1 on 2013 S.  I have reinstalled the app and repaired the phone multiple times.
Title: Re: Zero App update
Post by: SteveInNC on April 16, 2017, 11:30:18 PM
It is not working for me either. Multiple app deletes, disconnects and phone restarts. Very irritating. >: I thought for sure I'd come here and figure out the fix. The last update was almost six months ago!! That's not making me feel too warm and fuzzy if they can't fix something like this in a timely manner. I really wouldn't care that much except for the fact that my motor overheats constantly which makes monitoring the temp paramount. Nothing worse than trying to overtake a slower vehicle only to fall on my face.....and I can't see the temp on the IP without endangering myself. COME ON ZERO, FIX THIS!! - 2015 SR, iOS 10.3.1, iPhone 6s plus.
Title: Re: Zero App update
Post by: Shadow on April 16, 2017, 11:44:34 PM
I would suggest making a quick polite phone call to Zero and ask plainly if there will be an update soon. I did this and got a answer that it should be weeks not months.
Title: Re: Zero App update
Post by: TheGap on April 17, 2017, 12:07:12 AM
So... are we yet at the point of wanting to reverse engineer the Zero App HCI Bluetooth communication stream?
(http://m.memegen.com/ql2qok.jpg)
Time bring my Kali Linux laptop from under the dust!
Title: Re: Zero App update
Post by: mrwilsn on May 04, 2017, 06:35:37 AM
There's an update to the Zero app in the Android store....anybody that's been having problems with the app tried it yet?
Title: Re: Zero App update
Post by: remmie on May 04, 2017, 12:18:34 PM
Also for the iPhone in the app store. Version number is 1.3.0
remarks are "Bug Fixes"  8)

No chance to try until this afternoon.
Title: Re: Zero App update
Post by: MajorMajor on May 04, 2017, 01:01:05 PM
On Android it says:

 What's New
* Crash fix for pre-5.0 (Lollipop) devices.
* Battery tab should now be quicker to load.
Title: Re: Zero App update
Post by: ultrarnr on May 04, 2017, 03:27:59 PM
I downloaded the iPhone App last night. They didn't fix all the issues as it still doesn't show time till charged.
Title: Re: Zero App update
Post by: Lenny on May 04, 2017, 05:12:11 PM
Also got the update on iOS. I will check on any improvements this afternoon.
Title: Re: Zero App update
Post by: JaimeC on May 04, 2017, 10:15:54 PM
Just installed it this morning on Android but haven't noticed any differences yet.  I won't know until I plug the bike back in tonight whether or not the "Time to Charge" problem has been fixed.  Has anyone else noticed?
Title: Re: Zero App update
Post by: JaimeC on May 05, 2017, 12:56:43 AM
Okay, I just noticed one thing with the new app:  It seems to be able to find and connect to the bike a LOT faster than it used to.  I didn't quite notice it this morning, but this afternoon when I went out to lunch it repeatedly found and connected to the bike almost immediately after initializing.  Previously it would take a minute or two (and there were times when it couldn't find it at all and I had to re-pair the phone to the bike).

Anyone else notice this?  Or am I imagining things?
Title: Re: Zero App update
Post by: Richard230 on May 05, 2017, 01:44:43 AM
Okay, I just noticed one thing with the new app:  It seems to be able to find and connect to the bike a LOT faster than it used to.  I didn't quite notice it this morning, but this afternoon when I went out to lunch it repeatedly found and connected to the bike almost immediately after initializing.  Previously it would take a minute or two (and there were times when it couldn't find it at all and I had to re-pair the phone to the bike).

Anyone else notice this?  Or am I imagining things?

Both the original app from 3 years ago and the new version, when used on my 2014S, connects in about 10 seconds and always has.
Title: Re: Zero App update
Post by: JaimeC on May 05, 2017, 03:07:30 AM
Both the original app from 3 years ago and the new version, when used on my 2014S, connects in about 10 seconds and always has.

I was never that lucky.  :-[
Title: Re: Zero App update
Post by: Fred on May 05, 2017, 03:10:43 AM
I'm a bit disappointed with the range. I can't connect from the house to my bike in the garage when it's about 3m away. Bluetooth should have a better range than that.
Title: Re: Zero App update
Post by: SteveInNC on May 05, 2017, 03:18:55 AM
I'm a bit disappointed with the range. I can't connect from the house to my bike in the garage when it's about 3m away. Bluetooth should have a better range than that.

Tell me about it. I can't keep a connection with my bike directly below me in a basement garage. Literally directly below where I plug my phone in.


Sent from my iPhone using Tapatalk
Title: Re: Zero App update
Post by: Richard230 on May 05, 2017, 03:43:33 AM
I need to be about 5 feet away from my bike for Bluetooth to connect.
Title: Re: Zero App update
Post by: JaimeC on May 05, 2017, 09:29:34 AM
Aannnnd now that I had a chance to check it... NO CHANGE regarding the "Time to charge" read out.  Why can't they get that fixed???
Title: Re: Zero App update
Post by: Lenny on May 05, 2017, 11:10:03 AM
2016 FXS, iOS 10.3.1, iPhone SE:

-Bluetooth connects a lot faster now
-riding data is updating while riding for the first time, although there's some latency
-customs settings change seems more stable and reliable
-not randomly losing connection anymore, at least at the first look

Will check charging later and post an update then

Update: remaining charge time still not working, showing 0:00. On the dash -3 amps are flickering up sometimes, but that's it.
Title: Re: Zero App update
Post by: Shadow on May 05, 2017, 06:56:46 PM
MYM:    ZeroMY2016DSR
FW:     49 rev 3
Phone:  Android 6.0.1
App:    1.5.7
SoC:    Yes
TtFC:   No
Trip:   No, reset is not saved
MBBlog: Yes
BMSlog: "Failed fetching log type: BMS1" warning notification refers to the powertank I don't have one installed. Problem, gets to 100% status and then an error "Failed fetching log type: BMS1". It does provide MBB and BMS0 logs.
Title: Re: Zero App update
Post by: anton on May 06, 2017, 04:44:18 AM
Model: 2016 SR
Firmware: 50
Phone: Android 7.1.2

Reset is not saved
Time to charge is still 0:00
Connectivity seems to take about the same time, sometimes doesn't connect (just like older version did), requiring force-quitting the app.
Title: Re: Zero App update
Post by: gyrocyclist on May 07, 2017, 06:30:57 AM
 Model: 2016 SR
Firmware: um, how do I find this? Had it serviced three weeks ago, so it's recent ...
Phone: iPhone 6, 10.3.1

I'm now getting readouts in Drive mode -- before they were all zeros. Yay!

BTW, don't put too much stock in the Release Notes. I work with software (HPC, national lab), and my experience is that there are many, many things that get fixed/updated that never get mentioned in the release notes.

Bottom line, so far I'm pleaased with the update. That said, I haven't tried D/L logs -- which failed (for me) using the previous version.
Title: Re: Zero App update
Post by: Shadow on May 07, 2017, 06:34:50 AM
...Firmware: um, how do I find this? Had it serviced three weeks ago, so it's recent ...
First lines of decoded MBB output using for example the tool online at: https://zero-motorcycle-community.github.io/browser-parse/zero-log-parser.html
Title: Re: Zero App update
Post by: mrwilsn on September 28, 2017, 01:19:24 AM
There's another new version of the app available in the Android play store. Lists compatibility with 2018 bikes as one update. [emoji41]

Also, the app will apparently notify you if a new firmware version is available for your bike (curious to see if that's just for MY17+ that can update with the app).  I literally just had my 2017 SR at the dealership today having new tires put on and they updated firmware too (apparently MBB and BMS) so I can't test this feature on that bike.  I will see if it tells me my 2014 S needs new FW when I get home tonight.

No indication of adding voltage to riding screen [emoji22]

Sent from my SAMSUNG-SM-G930A using Tapatalk

Title: Re: Zero App update
Post by: JaimeC on September 28, 2017, 03:20:27 AM
I just installed t too, but haven't had a chance to see if it FINALLY fixes the "Time left to charge" number that hasn't worked in the past SEVERAL updates...

[Later]  SUCCESS!!  It FINALLY shows the "Time to Charge" value again.  Hallelujah!
Title: Re: Zero App update
Post by: Doctorbass on September 28, 2017, 08:19:12 PM
There's another new version of the app available in the Android play store. Lists compatibility with 2018 bikes as one update. [emoji41]

Also, the app will apparently notify you if a new firmware version is available for your bike (curious to see if that's just for MY17+ that can update with the app).  I literally just had my 2017 SR at the dealership today having new tires put on and they updated firmware too (apparently MBB and BMS) so I can't test this feature on that bike.  I will see if it tells me my 2014 S needs new FW when I get home tonight.

No indication of adding voltage to riding screen [emoji22]

Sent from my SAMSUNG-SM-G930A using Tapatalk

Interesting!.. so they talk about the 2018 bikes? If so then just like Jason Hugues did when hacking his Tesla and found the 100kWh battery upgrade coming on new models.., we could maybe find some clue on the 2018 features included in the apps code? that would give us a taste of the 2018 bikes!  ;)
Title: Re: Zero App update
Post by: Ndm on September 28, 2017, 08:29:15 PM
Still no fix in the drive setup parameters, they automatically default to 100% after setting, keep the older version if you have it, although it does connect easier
Title: Re: Zero App update
Post by: Doctorbass on September 28, 2017, 08:33:29 PM
For those who tried it, do you noticed if they still display kWh instead of Wh for the  average watt-hours per km, cost per km?

On mine ( old version ) for my 2017, they display that the units is in kWh/km.. witch would mean my zero consume 1000 time more energy :P.. lol

Doc
Title: Re: Zero App update
Post by: Jorg on September 29, 2017, 02:53:14 AM
On my 2017 DS, the app now says that my firmware is out of date, and I need to go see my dealer. Before the new app, I had the newest firmware. Makes me wonder if the app is a little buggy. I thought I was supposed to be able to update FW with the app?

https://puu.sh/xLf5w/65144924b3.png

Title: Re: Zero App update
Post by: Wolfsbane on September 29, 2017, 06:50:29 AM
On my 2017 DS, the app now says that my firmware is out of date, and I need to go see my dealer. Before the new app, I had the newest firmware. Makes me wonder if the app is a little buggy. I thought I was supposed to be able to update FW with the app?

https://puu.sh/xLf5w/65144924b3.png

Same here. 2017 DSR reporting.
Title: Re: Zero App update
Post by: domingo3 on September 30, 2017, 04:58:53 AM
Updated to new app version and connected to my 2016 FXS. It does show a time left to charge, but disagrees with the dashboard indication. The one on the app jumped around quite a bit and was about 30% higher in the short time that I observed it. Also, I know my firmware is not the latest, but the app didn't tell me, or at least it was not obvious.
Title: Re: Zero App update
Post by: Lenny on September 30, 2017, 09:08:34 PM
Updated to new app version and connected to my 2016 FXS. It does show a time left to charge, but disagrees with the dashboard indication. The one on the app jumped around quite a bit and was about 30% higher in the short time that I observed it. Also, I know my firmware is not the latest, but the app didn't tell me, or at least it was not obvious.

Exactly the same here. To me it seems like the app and the dash are relying on two different current sensors. The dash gets accurate current/remaining time directly from the BMS via CAN, whereas the App is getting a value from the MBB which is quite off the real value. My FXS is reporting just 3-4 amps when charging, but the real value needs to be around 6-7 amps.
Title: Re: Zero App update
Post by: Doctorbass on October 01, 2017, 09:32:02 AM
I also get that difference  on my stock 2017 SR with original firmware


Doc
Title: Re: Zero App update
Post by: Richard230 on October 01, 2017, 07:05:57 PM
My app display and the display on my 2014S both read exactly the same when it comes to all values that both displays show. (I continue to use the original early-2014 firmware, but have a current updated cell-phone app - which is the only thing I use my phone for, other than making the occasional call when I don't have access to my home landline.)
Title: Re: Zero App update
Post by: togo on October 04, 2017, 04:28:15 AM
There's another new version of the app available in the Android play store. Lists compatibility with 2018 bikes as one update. [emoji41]
...

I'm told it also addresses the unable-to-change-custom-settings (just 2014 bikes?) and unable-to-send-bms-logs issues.

https://zeromanual.com/index.php/Official_Mobile_Application#Unable_to_Customize_Drive_Mode

Have not yet tested those claims.