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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: Electric Cowboy on June 20, 2016, 12:57:15 AM

Title: DigiNow Super Charger officially available from 2 dealers!
Post by: Electric Cowboy on June 20, 2016, 12:57:15 AM
PLEASE DO NOT SHARE OUTSIDE THE FORUMS :

Happy Father's day to all the dads out there! I am letting you guys know ahead of time that digiNow Inc has two confirmed dealers you can place your order with immediately. You guys have all been so supportive in this endeavor that I think its only fair you get a heads up.
We will be doing an official announcement and press release after PPIHC.

We are pleased to announce both our initial dealers :

Hollywood Electrics and Grand Canyon Cycles of Mesa & Mayer
You can place your order with them now. A few of the first in line will be able to get chargers immediately after we deliver the pre-ordered units and everyone else will be sealing their position in the next run to be complete and shipping in 6 weeks.

Contact info for dealers :

Hollywood Electrics :
Shop - (323) 654-8271

Grand Canyon Cycles :
Shop - 480-219-8894
Alternate - 480-529-5390 (maybe best today)
or contact Victor Yarter via facebook

I am really pleased to be announcing this, and hope you guys take advantage of this early notice! Thank you all so much!!
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Erasmo on June 20, 2016, 01:35:20 AM
Thanks for sharing that info :) A mail will be on it's way from here.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: benswing on June 20, 2016, 02:47:20 AM
Congrats!  That's good news!


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Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Yon on June 20, 2016, 03:55:17 AM
That's great... but what about warranty on our very expensive batteries?   What's Zero Motorcycles' position?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: benswing on June 20, 2016, 05:01:23 AM
Zero has never declined warrantee service to anyone using a 3rd party charger.  There is no reason to think that policy will change.


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Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: ElectricZen on June 20, 2016, 06:07:03 AM
I emailed Hollywood Electrics... I am getting all tingly. 

Re: If your worried about your warranty, as discussed in another thread, this may not be the upgrade for you.  However, my brand new DSR is getting a supercharger ASAP! Why?  Because I have an addiction... 😂 and epic trips planned.


(http://uploads.tapatalk-cdn.com/20160620/c203baddfe56d5ffdbc53f4a5ac51621.jpg)(http://uploads.tapatalk-cdn.com/20160620/51e47a6a3d1dc427358c8531b078a4d7.jpg)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Burton on June 20, 2016, 07:54:07 AM
Zen be sure to get a "hard top" tank to replace yours as the charger wont fit under the tank you currently have. ;)

They are not too expensive and Hollywood Electrics likely has a couple in stock.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Kocho on June 20, 2016, 08:55:58 AM
What is a hard top tank?

Zen be sure to get a "hard top" tank to replace yours as the charger wont fit under the tank you currently have. ;)

They are not too expensive and Hollywood Electrics likely has a couple in stock.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: mrwilsn on June 20, 2016, 09:21:30 AM
What is a hard top tank?

Zen be sure to get a "hard top" tank to replace yours as the charger wont fit under the tank you currently have. ;)

They are not too expensive and Hollywood Electrics likely has a couple in stock.
You can install in the tank area if you buy the plastic Zero uses for the power tank.  You lose the zipper pouch.

Sent from my XT1060 using Tapatalk

Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: laramie LC4 on June 20, 2016, 10:07:38 AM
cost ?????
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 20, 2016, 08:20:12 PM
What is a hard top tank?

Yeah, say what?? Why weren't we told about this when we ordered? I'm supposed to receive the next one, and nobody's said one word about this to me until Ben just did.

I'd assumed there would be some sort of adapter plate to replace the "tank bag" plastic surround and provide an input power connector. I guess that's not how it works?

So where is the plug-in for input power? What sort of connector is it? WTF is going on here?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: mrwilsn on June 20, 2016, 08:51:19 PM
What is a hard top tank?

Yeah, say what?? Why weren't we told about this when we ordered? I'm supposed to receive the next one, and nobody's said one word about this to me until Ben just did.

I'd assumed there would be some sort of adapter plate to replace the "tank bag" plastic surround and provide an input power connector. I guess that's not how it works?

So where is the plug-in for input power? What sort of connector is it? WTF is going on here?
If you look back through the original thread use of power tank plastic is mentioned a couple times by a few different people... myself included... I'm pretty sure it was mentioned in one of the articles too.  I would provide links but I'm at work right now.

You can install in a top box temporarily while you wait for a new tank if you want an under tank install.  New tank is ~$120 from a dealer.

As far as J1772 connector...I think that will be up to each owner to decide how to mount.

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Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: DPsSRnSD on June 20, 2016, 09:16:11 PM

As far as J1772 connector...I think that will be up to each owner to decide how to mount.


Is it possible to mount this under the Charge Tank cover, so it looks OEM? Also, is the Charge Tank cover available as a part?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Shadow on June 20, 2016, 09:46:06 PM
I called in to Hollywood Electrics (closed today, left a message), and so then Grand Canyon Cycles; felt a little bad sounded like I woke Victor up [ed. - I'm so bad with timezones OOPS!]. He's great, quoted me a price and hopefully I can place an order today. Super-excited!

*update* Order placed and payment made for a SuperCharger w/ JPlug-Nema adapter and discounted EMW 40A JuiceBox options. Victor is easy to do business with, as well I had a nice chat with him where (amid technical advice and a few great stories) he says Zero Motorcycles are the only factory new bikes sold at Grand Canyon Cycles along with used ICE bikes.

Although I was supposed to be saving money for my future highly-optioned Tesla Model 3... ah, well. Hmm.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 20, 2016, 10:01:37 PM
If you look back through the original thread use of power tank plastic is mentioned a couple times by a few different people... myself included... I'm pretty sure it was mentioned in one of the articles too.  I would provide links but I'm at work right now.

Must have missed that. I started just scanning that thread when it passed ten pages or so.

Quote
You can install in a top box temporarily while you wait for a new tank if you want an under tank install.  New tank is ~$120 from a dealer.

No point mounting it int he top box just to move it in a few days. I don't mind the $120, it's the not knowing I needed it until the last moment that's irritating.

Quote
As far as J1772 connector...I think that will be up to each owner to decide how to mount.

Okay, I'm willing to work out some sort of connector and bracket...I actually did buy a high-current J1772 connector a while back when I was going to roll my own. I'm not sure how that services the customers who haven't got parts lying around, though. And it's still not enough information anyhow. What does the input to the charger look like? Big terminal blocks, screw lugs? Or is there some sort of connector on the charger?

Even if I buy the new plastic today and get it in quickly, I still don't know what to do with it! Why can't any of this information be made available so I can prepare for when my unit arrives? What's up with the radio silence?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 20, 2016, 10:03:43 PM

As far as J1772 connector...I think that will be up to each owner to decide how to mount.


Is it possible to mount this under the Charge Tank cover, so it looks OEM? Also, is the Charge Tank cover available as a part?

A Charge Tank cover has not been acquired and compared for suitability.

The inlet is J1772 which matches in principle but the charge tank plastics might put the mount slightly too close to the supercharger underneath. The first to try this should report whether it works.

For the power tank plastics, just ask your dealer what's available on hand before trying to order them. I personally found a spare center piece for the power tank plastics and DIY replaced my tank bin on the DSR with it. The installation guide covers how to modify the power tank (destructively) to mount the inlet.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 20, 2016, 10:22:24 PM
The inlet is J1772 which matches in principle but the charge tank plastics might put the mount slightly too close to the supercharger underneath. The first to try this should report whether it works.

I'm happy to be that guinea pig. As I said, I also have a J1772 which seems to be fairly compact -- the project box it's mounted in isn't very big, anyhow. If the one that comes with the charger doesn't fit, maybe this one will.

Quote
For the power tank plastics, just ask your dealer what's available on hand before trying to order them. I personally found a spare center piece for the power tank plastics and DIY replaced my tank bin on the DSR with it. The installation guide covers how to modify the power tank (destructively) to mount the inlet.

It seems like the plastic that surrounds the "tank bag" could pretty easily be removed from the rest of the plastic, and a simple cover cut to fit quite easily. If everything fits, that might be the quickest and easiest way to get there. But I do think I'll see if my dealer can get me a power tank housing quickly anyhow. Since my bike is wrapped, it would be nice to get the housing wrapped to match ahead of time.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 20, 2016, 10:36:12 PM
The inlet is J1772 which matches in principle but the charge tank plastics might put the mount slightly too close to the supercharger underneath. The first to try this should report whether it works.

I'm happy to be that guinea pig. As I said, I also have a J1772 which seems to be fairly compact -- the project box it's mounted in isn't very big, anyhow. If the one that comes with the charger doesn't fit, maybe this one will.

I'm glad to hear that since your shipment should be up next! I don't personally know (not being one of the project engineers) whether J1772 inlets or cabling have a minimum current rating, but it would not hurt to consider the amount of current the Supercharger could possibly draw and see whether what you have is rated for it.

For the power tank plastics, just ask your dealer what's available on hand before trying to order them. I personally found a spare center piece for the power tank plastics and DIY replaced my tank bin on the DSR with it. The installation guide covers how to modify the power tank (destructively) to mount the inlet.

It seems like the plastic that surrounds the "tank bag" could pretty easily be removed from the rest of the plastic, and a simple cover cut to fit quite easily. If everything fits, that might be the quickest and easiest way to get there. But I do think I'll see if my dealer can get me a power tank housing quickly anyhow. Since my bike is wrapped, it would be nice to get the housing wrapped to match ahead of time.

Yes, so the join between the centerpiece and side pieces of a Zero tank plastic assembly is made by plastic weld using a soldering iron into soft hollow plastic pins on the centerpiece that melt and flatten around a lock washer onto holes in the side pieces. I've been able to break these welds using a relatively careful use of a pair of pliers to basically grip hard and twist on them until they break. It's a slightly frustrating process but pretty quick to achieve, in about an hour.

The original join process can be repeated for the new centerpiece.

Also, this means that the plastic centerpiece you remove will not be re-joinable.


EDIT: I've updated the wiki for this: http://zeromanual.com/index.php/Unofficial_Service_Manual#Tank_Plastics (http://zeromanual.com/index.php/Unofficial_Service_Manual#Tank_Plastics)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: NEW2elec on June 21, 2016, 12:12:36 AM
Make a tank like this.  Remember our buddy from ZEV?  I still loved this tank it's like a front GIVI

http://electricmotorcycleforum.com/boards/index.php?action=dlattach;topic=5179.0;attach=4943 (http://electricmotorcycleforum.com/boards/index.php?action=dlattach;topic=5179.0;attach=4943)

http://www.zelectricvehicle.com/resources/tank+storage+nobk2+wb.jpg (http://www.zelectricvehicle.com/resources/tank+storage+nobk2+wb.jpg)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: mrwilsn on June 21, 2016, 02:37:03 AM
Must have missed that. I started just scanning that thread when it passed ten pages or so.

Yeah, I'm not sure why but I thought it was a lot more obvious than it really was after going back and looking through the whole thread.  I could definitely see where others might have missed it.  I have unused power tank plastic for my bike because Zero sent it to me as part of a warranty repair after the Z fell off one side of my tank (honestly can't believe they didn't just send me a decal pack or tell me to take a hike).  I thought I posted about it but I must have decided not to thinking nobody would care that I already have a fresh tank ready.

Turns out its really only eluded to by BrianTRice when he says they used SR tank plastics on his "bastardized 2013 DS" because they didn't have power tank plastics on hand.

That happens to be my bastardized 2013 DS. :) The mirrors are from a flea market sale that I happened to get in on. We threw on the SR tank plastics because I didn't have power tank plastics on hand. The bike itself will get more bastardized as I customize it further with the 15 flea market finds; hopefully I can make it look better with some paint or vinyl.

These articles from autoblog and cleantechnica both have the exact same quote which I can only assume means it came from Brandon or someone else directly associated with DigiNow.  Articles in Motorcycle.com or insideevs don't have the same quote though.

"Once installed, the stock Zero Power Tank cover will fit directly over the Super Charger. Dealers like Hollywood Electrics can order the tank cover for you and install the Super Charger as well."

http://www.autoblog.com/2015/10/13/diginow-super-charger-electric-motorcycles/ (http://www.autoblog.com/2015/10/13/diginow-super-charger-electric-motorcycles/)

http://cleantechnica.com/2015/10/17/zero-motorcycles-releases-supercharger-add-on-for-1-hour-charging/ (http://cleantechnica.com/2015/10/17/zero-motorcycles-releases-supercharger-add-on-for-1-hour-charging/)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 21, 2016, 02:59:08 AM
I don't personally know (not being one of the project engineers) whether J1772 inlets or cabling have a minimum current rating, but it would not hurt to consider the amount of current the Supercharger could possibly draw and see whether what you have is rated for it.

I assume you mean a MAXIMUM current rating...well, I got it from TucsonEV.com, and I specified the 8GA wires, so they're saying it's good for 40A. That doesn't quite reach 10kW but it's fairly close (8.8kW @ 220VAC). I'm worried about the connector itself though, since all the J1772 sockets I've seen are rated for 32A, since that's the max J1772 is supposed to provide (though Wikipedia says that in 2009 a 90A variety of J1772 was introduced) -- 32A only gets me to 7kW. Makes me wonder how the one Diginow is supplying is rated. But since I've heard raves about the app, I should be able to crank it up slowly while carefully watching for excessive heat. Ben, if you're watching, are you using the connector Diginow supplied? Any heat issues?

Quote
Yes, so the join between the centerpiece and side pieces of a Zero tank plastic assembly is made by plastic weld using a soldering iron into soft hollow plastic pins on the centerpiece that melt and flatten around a lock washer onto holes in the side pieces. I've been able to break these welds using a relatively careful use of a pair of pliers to basically grip hard and twist on them until they break. It's a slightly frustrating process but pretty quick to achieve, in about an hour.

Ah yes, I've staked many of those plastic thingies with my soldering iron in my day. In fact, I keep an old soldering iron around for doing stuff like that so I don't get crap all over the tip of my good soldering iron. But I'll be keeping my old "gas tank" intact anyhow.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 21, 2016, 03:08:09 AM
I don't personally know (not being one of the project engineers) whether J1772 inlets or cabling have a minimum current rating, but it would not hurt to consider the amount of current the Supercharger could possibly draw and see whether what you have is rated for it.

I assume you mean a MAXIMUM current rating...well, I got it from TucsonEV.com, and I specified the 8GA wires, so they're saying it's good for 40A. That doesn't quite reach 10kW but it's fairly close (8.8kW @ 220VAC). I'm worried about the connector itself though, since all the J1772 sockets I've seen are rated for 32A, since that's the max J1772 is supposed to provide (though Wikipedia says that in 2009 a 90A variety of J1772 was introduced) -- 32A only gets me to 7kW. Makes me wonder how the one Diginow is supplying is rated. But since I've heard raves about the app, I should be able to crank it up slowly while carefully watching for excessive heat. Ben, if you're watching, are you using the connector Diginow supplied? Any heat issues?

A solidly crimped and assembled to specification J connector should not emit any heat. I've used my digiNow J inlet now at 9+kW (yes, there are J stations that go beyond 6.6kW) without a problem. I would expect TucsonEV's cable builds to be good, but it doesn't hurt to check when you start one the first time. The digiNow inlet cables are rated for NEMA 14-50 input, anyway.

It's worth mounting your J inlet and the cabling as statically as possible, not contacting any hot or chafing surfaces directly and not bending any more than necessary for long cable life.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Killroy on June 21, 2016, 09:32:56 AM
How much is the charge tank cover plastics.

It would be nice to have a clean look.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 21, 2016, 10:45:03 AM
How much is the charge tank cover plastics.

It would be nice to have a clean look.

I was going to suggest you ask your dealer, when I realized that I could just do that tomorrow. So I will! Unsure how that will go because my dealer hasn't received any charge tanks yet at all.


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Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 22, 2016, 03:57:05 AM
How much is the charge tank cover plastics.

I just ordered one; my dealer is charging me $182. No availability information yet. There's also a power tank housing, which I'm guessing has a different top/cover (not sure whether the charge tank housing has the J1772 connector or not), which was $125. I figured the charge tank one was closer to what I want.

He did mention when he talked to Zero, the guy said he'd had four inquiries today. Apparently I'm not the only eager beaver awaiting a Diginow charger!
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on June 22, 2016, 03:58:00 AM
I've just dropped a line to Hollywood Electrics enquiring about cost with shipping etc. to the UK. Anyone other Brits ordered one yet?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 22, 2016, 04:15:16 AM
A solidly crimped and assembled to specification J connector should not emit any heat.

Actually, with power connectors, it's all about the heat. Some of Molex's high-power connectors don't even have a "current rating" per se, just a family of curves showing temperature rise versus current flow. It's up to the engineer using the product to keep temperatures at safe levels in his equipment. When a manufacturer does give a current rating, it's based on the temperature rise curves, together with what the manufacturer thinks will be the worst-case circumstances his connector will experience. In reality, if the temperature isn't excessive, neither is the current.

Wires are no different. We talk about the "ampacity" of wires, but that's really about heat too. 8AWG wiring is 'rated' for 40 amps, but that's based on only a 30C temperature rise above ambient. Regular THHN-insulated wire can handle 90C, so 45C rise is generally quite acceptable, at which point 8AWG wire can handle 50 amps. A good chart is located at http://www.cerrowire.com/enginering (http://www.cerrowire.com/enginering) . Note that we're talking about free air here -- putting wires in an insulated area or packing several of them in a chase or conduit can require considerable derating from these values.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 22, 2016, 10:44:58 AM
I'll raise your "well, actually" with another: I've worked with 4160V and 450V AC and 300V DC power equipment on naval aircraft carriers, so yes I know this and was simplifying for sake of discussion. What I mean is you won't feel it warm up appreciably.

I've worked on inverting IGBT and MOSFET-based power conversion electronics in the late 90s when this was still novel.

Pick someone else to "well actually", please. You were already petulant with me before and I have no desire to entertain your rhetoric.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MrDude_1 on June 22, 2016, 07:06:06 PM
I'll raise your "well, actually" with another: I've worked with 4160V and 450V AC and 300V DC power equipment on naval aircraft carriers, so yes I know this and was simplifying for sake of discussion. What I mean is you won't feel it warm up appreciably.

I've worked on inverting IGBT and MOSFET-based power conversion electronics in the late 90s when this was still novel.

Pick someone else to "well actually", please. You were already petulant with me before and I have no desire to entertain your rhetoric.

well actually....

just kidding.

But I do know that some of the J1772 connectors do get warm when running at 40a or higher. they are not overheating or anything, but they will get another 10 or 20 degrees F over ambient with sustained max power.  I suspect that some of it is from the EVSEs using 12 ga cables, and some of it is from the quality of the power connection pins themselves. They are not overly long, nor springy..  if you end up with a plug/socket combo on a pin with a minimal connection, it will warm a tad. Nothing dangerous though.

Ive only witnessed this on Teslas with dual chargers though. You need a large pack AND pull sustained high amps. Most other cars (and zeros) have smaller packs and/or dont pull as much power.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Gimli1844 on June 23, 2016, 02:26:20 AM
Is the power tank plastics going to fit my 2013S ?  I am assuming the fake plastic gas tank connectors have not changed but want to make sure before I place an order.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 23, 2016, 02:43:07 AM
Is the power tank plastics going to fit my 2013S ?  I am assuming the fake plastic gas tank connectors have not changed but want to make sure before I place an order.

All 2013-2016 models S/DS/SR/DSR tank plastics are interchangeable.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: ElectricZen on June 23, 2016, 02:56:25 AM
Bam!  Deposit down! Thank you Hollywood Electrics.  Figure I will make a road trip out of this and ride down to get them to install it.  So I will go down the coast with slow charging and return with supercharging.  Super excited!   Counting down the weeks!

Irony would have it, I am right now charging waiting a couple of hours to get to 40-50%. Could be full with supercharger. 

Sent from my BLU LIFE ONE X using Tapatalk

Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on June 23, 2016, 07:35:15 AM
You were already petulant with me before and I have no desire to entertain your rhetoric.

"Petulant", huh? It happens sometimes.

Get ready for "pedantic", too, if you keep saying stuff like "A solidly crimped and assembled to specification J connector should not emit any heat." That isn't "simplifying", it's just wrong. I'll correct you every time you say something like that -- this is a high-information, high-energy, high-intelligence crowd here, and they don't deserve your "simplifying'.

Out of curiosity, what behavior of mine struck you as petulant? Did it involve a 100%, $3000 payment I made in October for a product I still haven't received as June draws to an end? I'd be interested to know where your "petulant" ends and your "justifiably angry" begins.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 23, 2016, 10:23:32 AM
You were already petulant with me before and I have no desire to entertain your rhetoric.

"Petulant", huh? It happens sometimes.

Get ready for "pedantic", too, if you keep saying stuff like "A solidly crimped and assembled to specification J connector should not emit any heat." That isn't "simplifying", it's just wrong. I'll correct you every time you say something like that -- this is a high-information, high-energy, high-intelligence crowd here, and they don't deserve your "simplifying'.

Look, the information you added was good, but it's a different kind of information. I'm not lying - J17 connectors literally did not get hot for me and it would be anomalous for them to be if they're constructed right. Maybe we disagree on what's "hot" or "produces heat". Technically, you're right, but for anyone who's not an EE, it doesn't matter. What matters is what people can verify by observation. I'm writing for someone who's uncomfortable with a multimeter.

Honestly, you're starting a pissing contest and I'm telling you to piss off.

Out of curiosity, what behavior of mine struck you as petulant? Did it involve a 100%, $3000 payment I made in October for a product I still haven't received as June draws to an end? I'd be interested to know where your "petulant" ends and your "justifiably angry" begins.

Yes, exactly that. You were whining. These guys are trying to deliver something no one else will touch. If there are delays because they try to get it right, state your frustration calmly and don't act like you're entitled to a date you weren't guaranteed in writing by a small band of engineers trying to sort out complex power electronics interactions.

I will reiterate: I literally saved you from trouble by testing the production setup first and preparing documentation. I am doing you a favor and you're picking apart my (admittedly guarded) words. I can see no reason to be nice to you; unlike digiNow, there's no profit in it for me, and if everyone here were like you, I'd have not done it at all.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 23, 2016, 10:40:34 AM
Seriously, as an outsider, the amount of money they raised from pre-orders is embarrassingly low on a per-unit cost and in any fair assessment of R&D costs. And you can't literally say your money entitles you to be entirely free of risks in development delays. You need a contract for that, a contract that no sane engineer would agree to.

If you want to be an early adopter, you have to accept that sometimes you put your money down in good faith because you believe in something and want to demonstrate that faith to add to the developers' confidence. And it's going to hurt sometimes not having that money even if you can technically afford it.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on June 23, 2016, 01:17:44 PM
Brian|--------Bonkers--------|Doug

I'm going to ask for a ceasefire gentlemen, this will only end badly.

For what it's worth, I think we're seeing the clash of two guys who are frustrated, but in different ways.  On one hand we have Doug who's patience is wearing very thin having waited a long time for a product he put money down for six months or so ago. What probably doesn't help is that Doug has experience as an engineer and could probably have a stab at the project himself if he had time.

On the other hand we have Brian, who is one of the most passionate people around when it comes to this forum, Zero and this community.  He's very close to the Diginow project and the guys involved. He's put countless hours into it for no reward other than the satisfaction of helping others and preventing problems further down the line.  No doubt it's frustrating to hear complaints when you're highly aware of how much effort has gone into this whole thing.

Don't hate me for saying this, but you're probably also very similar people and that can often be the cause of friction.  We're also at the point where tensions are highest.

As someone who's been on the receiving end from both of you before, I plead you to stop taking chunks out of each other. It's destructive and will only make you feel bad.

It can't have been easy getting to the point where the Super Charger is officially available, so let's celebrate that achievement.

Oh, and if this post has just pissed you off even more, then vent at me! :-)

Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: dukecola on June 28, 2016, 01:29:30 AM
I know this charger can be used outside the bike so have a few questions, will it fit in a side case for storage, how much air circulation does it need (will side case door open be enough?), also is there a way to secure it with a lock so the thieves dont steal it while I'm not there at the bike?  Thanks.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 28, 2016, 01:39:52 AM
I know this charger can be used outside the bike so have a few questions, will it fit in a side case for storage, how much air circulation does it need (will side case door open be enough?), also is there a way to secure it with a lock so the thieves dont steal it while I'm not there at the bike?  Thanks.


Side case fit? Yes, if it's wider than the Givi E21's that Zero sells.


Dimensions and weight are listed here: https://emotorwerks.com/index.php/store-juicebox-ev-charging-stations/dc-charging-systems/1657-mini-smartcharge-12000-a-12kw-universal-voltage-ev-charger-fully-assembled-tested/category_pathway-17


Air circulation: it gets enough air under the tank plastics, so an open case will be fine as long as the fans aren't pointed directly into the plastic. Shade is a good idea if you can manage it.


The official tank mounting method is secure; any other mounting strategy is strictly DIY but people should share solutions when they can. It's just a box, and the default install method bolts it down with a retaining bracket.


If someone tries to steal it while it's running, they'd be a fool. It weighs over 20lb and runs pretty warm and loud.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MrDude_1 on June 28, 2016, 02:00:57 AM

If someone tries to steal it while it's running, they'd be a fool. It weighs over 20lb and runs pretty warm and loud.

I once had someone try to steal the pack off my rear seat when it clearly had a large cargo bungee net over it. Don't underestimate peoples desire to steal things. Lol
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: dukecola on June 28, 2016, 02:21:16 AM
I know this charger can be used outside the bike so have a few questions, will it fit in a side case for storage, how much air circulation does it need (will side case door open be enough?), also is there a way to secure it with a lock so the thieves dont steal it while I'm not there at the bike?  Thanks.


Side case fit? Yes, if it's wider than the Givi E21's that Zero sells.


Dimensions and weight are listed here: https://emotorwerks.com/index.php/store-juicebox-ev-charging-stations/dc-charging-systems/1657-mini-smartcharge-12000-a-12kw-universal-voltage-ev-charger-fully-assembled-tested/category_pathway-17


Air circulation: it gets enough air under the tank plastics, so an open case will be fine as long as the fans aren't pointed directly into the plastic. Shade is a good idea if you can manage it.


The official tank mounting method is secure; any other mounting strategy is strictly DIY but people should share solutions when they can. It's just a box, and the default install method bolts it down with a retaining bracket.


If someone tries to steal it while it's running, they'd be a fool. It weighs over 20lb and runs pretty warm and loud.
Thanks.  If it can be bolted to inside of case, or even an eye bolt to put a locking cable thru would be fine.  That link to the smart charge you posted, is that the same as the digi?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 28, 2016, 10:20:56 AM
Thanks.  If it can be bolted to inside of case, or even an eye bolt to put a locking cable thru would be fine.  That link to the smart charge you posted, is that the same as the digi?

It is physically the same piece of hardware. digiNow customizes it to work with the Zero platform, much like a stock Elcon 2500 does not work safely with a Zero but Harlan's customized version does.

FYI the hardware does not have any in-built mounting brackets (the Elcon does, since it's meant to bolt to the chassis of a forklift). It is a box that is designed to be placed in the bracket that cradles the Power Tank and then clamped down over the top to hold it in place.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 28, 2016, 10:23:09 AM

If someone tries to steal it while it's running, they'd be a fool. It weighs over 20lb and runs pretty warm and loud.

I once had someone try to steal the pack off my rear seat when it clearly had a large cargo bungee net over it. Don't underestimate peoples desire to steal things. Lol

I've had a helmet stolen that way, and I believe you, but a large piece of heavy metallic equipment with fans running and large cables running to a high voltage power source are at least some kind of scare warning. Anyway, anything you use to secure it from being manually lifted out will also secure it when going over bumps or potholes at high speed! So do mount it securely.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 28, 2016, 10:30:02 AM
Do remember that placing a large dense object on struts mounted away from the center of gravity is going to endanger that equipment if you go over and also add a noticeable change to your motorcycle's dynamics while going in and out of a turn or exercising the suspension.

While I have carried an Elcon on the side rack in a case (wrapped in a towel), I came to avoid this and wound up setting it in a top case and now finally in a duffle strapped securely to the passenger seat.

I would really like Zero to increase the frame's carrying capacity and robustness in future models. Completely integrating the top rack into the design would be part of this - the seat should have quick-release pins instead of relying on large bolts that are load-carrying when the top rack is installed. I think this is a design flaw now and am a little worried about how these frames will perform over time now that we can use the Zero much more than as a simple commuter or toy.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MrDude_1 on June 28, 2016, 07:04:10 PM
Do remember that placing a large dense object on struts mounted away from the center of gravity is going to endanger that equipment if you go over and also add a noticeable change to your motorcycle's dynamics while going in and out of a turn or exercising the suspension.

While I have carried an Elcon on the side rack in a case (wrapped in a towel), I came to avoid this and wound up setting it in a top case and now finally in a duffle strapped securely to the passenger seat.

I would really like Zero to increase the frame's carrying capacity and robustness in future models. Completely integrating the top rack into the design would be part of this - the seat should have quick-release pins instead of relying on large bolts that are load-carrying when the top rack is installed. I think this is a design flaw now and am a little worried about how these frames will perform over time now that we can use the Zero much more than as a simple commuter or toy.
I almost wonder if there should be more of a split with the DS-ish direction going more adventure bike/touring with a heavy duty subframe and higher springrate.. just so you can load it to the gills...
and the SR going the other way with a lighter subframe, maybe clipons, etc...

but then we're talking the same as all the other manufactures.. heading more specialized and less "universal"
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: dukecola on June 29, 2016, 01:34:45 AM
Do remember that placing a large dense object on struts mounted away from the center of gravity is going to endanger that equipment if you go over and also add a noticeable change to your motorcycle's dynamics while going in and out of a turn or exercising the suspension.

While I have carried an Elcon on the side rack in a case (wrapped in a towel), I came to avoid this and wound up setting it in a top case and now finally in a duffle strapped securely to the passenger seat.


Yes i did think of that so would likely mount it in the top case like you did with the Elcon.  Most of my trips I think will be within the power tank range and I'll only be carrying it when I expect a longer distance.  I didn't want it in mounted in the bike because I also want to use it to charge my electric car. I have a Volt now but will be trading it in on a Bolt when they come out in Oct.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Ndm on June 29, 2016, 04:22:18 AM
I've been wondering if it can be used to charge my imiev, using it for both would be easier to justify to the wife
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 29, 2016, 04:29:35 AM
I've been wondering if it can be used to charge my imiev, using it for both would be easier to justify to the wife

Talk to EMotorWerks directly about their product line. They offer a non-homologated version of this in principle, and prior to that already had less-compact 12kW chargers of the same general characteristics. digiNow customizes it to be suitable for the Zero's electrical system.


However, I do not expect you will be able to just swap the product between two different vehicles that operate in totally different voltage ranges. The programming affects its behavior and safeguards.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: DPsSRnSD on June 29, 2016, 04:32:27 AM
The Supercharger might have mods to make it Zero-specific. Maybe with a few more adapters it could also charge a car - I don't know. A more straight forward way to charge both any electric motorcycle and electric cars (and spend more money) is to get the JuiceBox 40, and mount the Supercharger in the Zero with a J1772 receptacle. That would allow you to fast-charge your bikes and cars at home and away from home.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on June 29, 2016, 04:57:46 AM
The Supercharger might have mods to make it Zero-specific. Maybe with a few more adapters it could also charge a car - I don't know.

It absolutely does, and no adapter is going to fix that. You'll need OEM customization.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: giacomo on June 30, 2016, 04:55:24 AM
Just found this:

http://www.grandcanyoncycles.com/--diginow-supercharger (http://www.grandcanyoncycles.com/--diginow-supercharger)

Enjoy
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on June 30, 2016, 12:03:12 PM
Thank you!

That's the first official pricing I've seen, despite asking! Those beach bums out in California are just plain lazy...;-) I'm mentioning no names and I didn't go direct, so please don't take offence folks.

I've never seen Sterling so low against the dollar. I hope that improves once the EU panic subsides. 

So we're taking £2,500 without the options. More than a third of the cost of my bike. Ouch! I think I understand why it's so expensive, but still, it's a lot of coin for a battery charger.  More useful than a powertank though and they're around £2,000, I believe.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: PlatPays on June 30, 2016, 07:03:47 PM
Thanks for the link, I ordered a charger from this place !
I include an image because it is one of the few pictures on how it actually looks and how it can be mounted:

(http://www.grandcanyoncycles.com/images/pages/diginow-supercharger/diginow-image-1.jpg)
Source: http://www.grandcanyoncycles.com/--diginow-supercharger (http://www.grandcanyoncycles.com/--diginow-supercharger)

Also, I am sharing the information that I received on the charge power when it would be connected to a European 3 phase 16amps connection.
A 3 phase 16 amps connection can for example charge an electric Mercedes B250 or a Renault Zoe with 11 kW power (3 x 230V x 16amps).
The supercharger with a Mennekes connector will be able to charge @ 9.3kW with the current firmware, allowing 80 amps out (80 x 116V=9.3kW).
The firmware is updateable after some more testing for higher power, for example with 16kW.
When my package arrives I will post on my experiences with mounting it with a Charger tank Cowl.
Yes !
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: RedWizardChris on June 30, 2016, 10:01:18 PM
PlatPays, the Grand Canyon Cycles page for the supercharger says "units are available to be shipped".  Did they give you a shipping date when you placed the order?

-Chris
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Lecram on June 30, 2016, 11:13:01 PM
Thanks for the link, I ordered a charger from this place !
I include an image because it is one of the few pictures on how it actually looks and how it can be mounted:

(http://www.grandcanyoncycles.com/images/pages/diginow-supercharger/diginow-image-1.jpg)
Source: http://www.grandcanyoncycles.com/--diginow-supercharger (http://www.grandcanyoncycles.com/--diginow-supercharger)

Also, I am sharing the information that I received on the charge power when it would be connected to a European 3 phase 16amps connection.
A 3 phase 16 amps connection can for example charge an electric Mercedes B250 or a Renault Zoe with 11 kW power (3 x 230V x 16amps).
The supercharger with a Mennekes connector will be able to charge @ 9.3kW with the current firmware, allowing 80 amps out (80 x 116V=9.3kW).
The firmware is updateable after some more testing for higher power, for example with 16kW.
When my package arrives I will post on my experiences with mounting it with a Charger tank Cowl.
Yes !

Are you gonna install it yourself?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on June 30, 2016, 11:19:10 PM
Congratulations Plat. Where do you live and when do you expect to have it delivered? There's a dearth of information about the super charger at the moment. I must check the zero manual site in case Brian has managed to post there.

Anyone know if Doug has got his yet? I think he's number three on the list.

Any idea why Mennekes is limited to 9.3kW? I thought there was an option to connect via the controller, thus bypassing the fuse associated with the Anderson connector.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on July 01, 2016, 12:38:08 AM
Anyone know if Doug has got his yet? I think he's number three on the list.

I'm number five; Ben Rich was number four. Still waiting. They haven't even contacted me about my shipping address yet.

I do hope Grand Canyon Cycles is "exaggerating" a bit when they say the chargers are "available". I have invoice number five and I really won't be very happy if I don't receive the fifth unit.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on July 01, 2016, 12:50:11 AM
Keeping my fingers crossed for you Doug.

It seems Ben's unit is proving to be reliable on his road trip. The delay is confusing now they are production ready. I want to hear that they are in people's hands and there's stock in the shops.  Also that they're dropping the price... I could buy a lot of petrol for £2,500! I know that's not really the point, but it's what most people will think about.

Still, lots of kudos to everyone involved and the super early adopters!  I'm getting serious gadget fever over the super charger.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: DPsSRnSD on July 01, 2016, 01:13:46 AM
I do hope Grand Canyon Cycles is "exaggerating" a bit when they say the chargers are "available". I have invoice number five and I really won't be very happy if I don't receive the fifth unit.

Not to speak for Grand Canyon, but when I read the line I thought they were emphasizing that it's a global product, not that units were sitting on a shelf. But maybe that's because from following this forum I only know of a few users.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Erasmo on July 01, 2016, 02:30:13 AM
Congratulations Plat. Where do you live and when do you expect to have it delivered? There's a dearth of information about the super charger at the moment. I must check the zero manual site in case Brian has managed to post there.

Anyone know if Doug has got his yet? I think he's number three on the list.

Any idea why Mennekes is limited to 9.3kW? I thought there was an option to connect via the controller, thus bypassing the fuse associated with the Anderson connector.
All units are now limited to 9.3kW until further testing is completed, see this stage as the open beta.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on July 01, 2016, 02:44:06 AM
Not to speak for Grand Canyon, but when I read the line I thought they were emphasizing that it's a global product, not that units were sitting on a shelf.

Actually, that was the way I read it, too...poorly worded, though, and perhaps intentionally, with an eye to misleading people but having plausible deniability about it. You know, the sort of thing sales people do.

I did send them an email, and they responded, saying they're expecting their "new shipment" to become available sometime around August 15. Which is a reasonably straightforward response, and the first actual date I've heard of, however speculative it may be.

And, of course, I love the pictures showing the general size and shape of the unit, what it looks like, how it mounts, and that the inputs and outputs are all free-hanging wires instead of terminal blocks or a panel-mounted connector. All of which are light-years ahead of anything Diginow's done for their own product. Is there some reason Diginow couldn't have done any of this weeks or months ago?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: togo on July 01, 2016, 05:28:30 AM
Anyone know if Doug has got his yet? I think he's number three on the list.

I'm number five; Ben Rich was number four. Still waiting. They haven't even contacted me about my shipping address yet...

I'm number 13, and I'm crossing my fingers that the dealer announcement means you and I will be soon and they expecting to be out of "groupfunding" mode and into "retail open beta" mode soon.  I heard a rumor that EMW -> Diginow shipment is now in larger batches.



Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on July 01, 2016, 07:37:55 AM
What is "retail open beta" meant to mean? Surely once you ship a product it comes out of beta? Does Boeing sell a plane and say it's still in beta?  It's either ready or it's not. I hope that after all the time everyone has spent testing and refining that it's ready.

Doug: As you probably won't get an explanation as to why it has taken so long from the point when you coughed up your three grand until someone bothers to get in touch, here's a couple of reasons I can think of:

1. This is a side project for everyone involved, simply because nobody is going to make a living out of it. If that's the case, then it's a miracle it is coming to market at all.  Aside from posting on this forum and the occasional weekend ride on my bike, I don't get to do anything outside of my day job and family.  I do watch a few YouTube videos once my wife goes to bed, but I'm far too tired to do anything remotely constructive by then.  I don't even get chance to exercise!

And on a lighter note...

2. No matter how smart they are, Californians are little more than lazy beach bums. Hollywood Electrics don't even open their doors until 11am.  WTF is that about other than not wanting to get out of bed?

Come on guys, at least contact Doug and take his address and give him a date. You managed to get a unit out to Ben for his road trip, so what is the holdup? For every person who pre-ordered, I'll bet there are at least two who are waiting and ready to order. I'm sure there are many, many more that are very excited about the prospect of owning a super charger and just want to see a few in the wild before jumping in.

Can't you tell I'm starting to suffer here?!? First world problems, I know, but still it hurts being over privileged sometimes... ;-)

Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: RedWizardChris on July 01, 2016, 09:54:13 AM
"Units are available to be shipped anywhere in the world" is not poorly worded, it means they claim 'units are' in stock now (which of course they are not actually).   Hollywood Electrics says they were told the product will be available in 6 weeks.  I strongly dislike false claims by dealers who in so doing ultimately harm the market for a technology I am excited about by eroding confidence.  Same goes for DigiNow, actually.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Electric Terry on July 01, 2016, 12:25:21 PM
Someone asked why Diginow hasn't posted a webpage with pictures and more information, and let me tell you that Brandon is spending every minute solving the potential reliability issues that have been discovered as recently as Brian Rice's install that there hasn't been time for anything else yet.

Those who preordered and waited so long will notice they got a significant discount over the 2nd round price.  With the upgrades to components, the unit now costs more to make than was planned for with the initial 20, however those who preordered will not have to pay any more, just be getting a product that should have been priced higher to start.  There's almost no profit in this, and if you add up all brandons time he has probably been working for about 15 cents an hour on this over the perhaps thousand or more hours he has in this.

Doug, I heard Brandon say the other day he wants to travel down to you to do the install personally to make sure it is done exactly correctly.  While it eventually will be shippable for others to install themselves, until a few cable lengths are adjusted, for instance to prevent the pilot pin wires from being pulled if bent too hard which can cause loss of signal and hence won't charge like Brian experienced a couple weeks ago.

Someone also mentioned it shouldn't ship if it's still technically in beta mode.  Well that is exactly why this didn't ship in December like originally projected.  And it is reaching the point where all corner case conditions have been tested but issues still have been discovered in the past month that could be addressed to make it more robust and fail proof.

Everyone that comments here, keep in mind Brandon is basically doing this for free at this point as a benefit to the community.  Someone also mentioned that someone in California is lazy, well Brandon works his regular job, then spends 10 hours refining code for the Beagle bone and making 3D printed parts and for guys like Brian and I who have been around him for a few days he only sleeps 2-3 hours some nights and other nights there just isn't time and he doesn't, so while you might be thinking of a hippie surfer who gets high and says "dude" a lot, I can assure you without question Brandon works harder than you do.

Ben Rich's successful charging has been another positive that makes all of us confident that all the first 20 will be out by July and in mid August the new ones will be ready although at a slightly higher price. 

All good things take time and this is no different.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MrDude_1 on July 01, 2016, 06:08:01 PM
Is there some reason Diginow couldn't have done any of this weeks or months ago?

Constant deep rooted fear that they would have to change something after they released it? lol



All units are now limited to 9.3kW until further testing is completed, see this stage as the open beta.

I thought it was a 12kw charger... ?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Erasmo on July 01, 2016, 08:15:52 PM
Is there some reason Diginow couldn't have done any of this weeks or months ago?

Constant deep rooted fear that they would have to change something after they released it? lol



All units are now limited to 9.3kW until further testing is completed, see this stage as the open beta.

I thought it was a 12kw charger... ?
From what I've read(!), yes, but it is currently capped on the firmware side while higher power tests are conducted, but it should be upgradeable over the internet.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Richard230 on July 01, 2016, 08:22:06 PM
Sounds like a "labor of love" to me. I don't envy Brandon and the other people working to develop the Diginow charger. It has got to be tough sourcing and pricing the components and getting them all to work reliably on a motorcycle - which is no doubt one of the toughest environments that any product has to deal with.  Even though I am more into larger batteries that need charging at 120V overnight, I can appreciate the charging end of the spectrum and hope that the product turns into a great success.  :)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on July 01, 2016, 08:29:22 PM
Constant deep rooted fear that they would have to change something after they released it? lol

At least on my part, that's expected. We know we're at best beta testers. That's the downside of being early adopters. I still want to know what's going on.

Quote
I thought it was a 12kw charger... ?

The email response I got yesterday from Grand Canyon Cycles said in part "Right now chargers are software throttled at 11.3 kWh throughput, and the designer is testing and vetting greater power levels which can be software unlocked through firmware updates, he's stated that he is looking at a 16 kWh max throughput for this hardware eventually."

I can't vouch for the truth of any of that, it's just what I was told by someone who should know more than I do.  8)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on July 02, 2016, 03:49:18 PM
Does Brandon work for Hollywood Electrics? I didn't think he did.  I was joking about Californians being lazy, by the way. Just trying to lighten the atmosphere a little. We don't want to take all this too seriously. :-)
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Shadow on July 02, 2016, 10:30:06 PM
  I was joking about Californians being lazy, by the way.

I'm a Californian up at 4am every day working 40hrs/wk, but I learned that work ethic growing up near Chicago IL. When you own the business then run it however you would like to. As it is I ordered with Victor / Grand Canyon Cycles because he was present answering the phone while I left a message (and never heard back from) Hollywood Electrics. If Hollywood Electrics doesn't want to return my call and get a sale then that's fine with me.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on July 02, 2016, 10:35:34 PM
Hollywood Electric is slammed with Pikes Peak racing. They'll be available again soon.


Sent from my iPhone using Tapatalk
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: ElectricZen on July 03, 2016, 05:47:40 AM
Oh god!  Can we never discuss work ethic again please!  I don't want to start thinking less of people cause they want to discuss how "hard" they work.   

Bonkers: don't make fun of Americans and their shody work ethic it makes them mad and insulted even if they one of the most inefficient countries in the world.  Had a guy tell me he works 60 hours a week while he watched the telly on shift.  He's a hard worker!  Btw Canadians are no better.  And honestly if you have never worked on a farm you don't know what work is.  (Also I am mostly joking as well, refer to top of my post :p)

I emailed Hollywood electric the day the original post was released, Carl got back to me in 20 min.  Harlan was understandably away (PPHIC). Think they deserve some leeway on the matter.  After all they have been promoting electric transportation longer than most.  Don't see this other dealer funding the PPHIC to promote electrics.

PS.  Hollywood electric's hours are perfect for this market and the west coast.  Who the fuck is going to test a bike at 9am? Some crazy Brit that's who [emoji14]
Title: DigiNow Super Charger officially available from 2 dealers!
Post by: benswing on July 03, 2016, 09:37:32 AM
My 2 cents:

1). Brandon is working like his ass off to make a solid charger.  Mine is a beta tester (due to a shipping snafu) and it has worked admirably.  So I have high confidence in the finished product. 

2). Brandon is an engineer, and has poor customer service skills.  This project is still going to take some patience, but I believe it will pay off in spades when it arrives. 

3). Brandon is 1 person working on this after his full time job.  And patience is a virtue.  I know it is easy for me to say when I have my unit, but mine isn't perfect and you don't want to be stranded.

4). High West whiskey is amazing and I am full of it right now.  (Purposefully vague sentence.)


Subscribe to Benswing on YouTube to follow my summer journeys.
Like Ben Rich - Electric Biker on Facebook.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: mrwilsn on July 03, 2016, 07:01:47 PM


Someone also mentioned that someone in California is lazy, well Brandon works his regular job, then spends 10 hours refining code for the Beagle bone and making 3D printed parts and for guys like Brian and I who have been around him for a few days he only sleeps 2-3 hours some nights and other nights there just isn't time and he doesn't, so while you might be thinking of a hippie surfer who gets high and says "dude" a lot, I can assure you without question Brandon works harder than you do.

Coming from someone anxiously waiting for a Super Charger...

I thought you guys in California were supposed to be smart about health... bucking the majority American attitude of burning the wick at both ends thinking you will get more done.

Brandon...and everybody else reading this...

Move right to stay tight
Eat right to stay lite
Sleep right to stay brite

Never heard that one before? That's cuz I made it up....but it feels right... doesn't it?

Live by it and you will be happier and healthier and be more productive with higher quality of work.  You might think you don't have time to do things right but nothing could be further from the truth.



Sent from my XT1060 using Tapatalk

Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Lecram on July 03, 2016, 08:48:48 PM
Guys, is this topic about the DigiNow charger or about how hard people work?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Patrick Truchon on July 03, 2016, 10:26:04 PM
1). Brandon is working like his ass off to make a solid charger.
2). Brandon is an engineer, and has poor customer service skills.
3). Brandon is 1 person working on this after his full time job.

I agree with all these points and have a lot of respect for how hard Brandon is working to make this happen.  I wouldn't actually mind the delays if there was more transparency about the progress and the challenges being addressed.  A short blog post every few days would not only help quench my curiosity, but it would also help me plan my summer trips.  I've had to cancel several weekend trips already because I thought I'd have the charger by now.  Not having the charger is not a big deal.  Thinking I would have it and not having it is.  Better communication would help that.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: dukecola on July 04, 2016, 05:07:39 AM
I've been speaking with one of the dealers, they are telling me if I place my order that Diginow says they'll be shipping that batch 15 AUG.  Is this a pipe dream, as I see those who already placed orders haven't even gotten theirs yet. Reason I'm concerned is that up north here, the riding season ends in late Sep, so even a Aug 15th ship date, that means I'll have the charger for about 6 weeks before season is over.  So, I really can't take much delays, otherwise I'd just might as well wait till March and get one then for next year. However, my bike should be here next week and all I'll have is the base stock charger and that means no long trips this year :-(  Now I'm wondering if I should get a Elcon so at least I have a higher capacity charger until Digi is shipping regularly.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Doug S on July 04, 2016, 06:06:38 AM
Not to spread misinformation around, but there is an unsubstantiated rumor, from a probably reliable source, that the first batch of chargers has shipped to Hollywood Electrics for final testing, followed by packaging and shipping. Dunno what "final testing" encompasses, but that's what I've heard.

Obviously this is third-hand information, and it would REEEEAAAAAALLY be nice to hear something official, but I suspect it's not going to be too long before the trickle becomes a little bit more of a flow.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Shadow on July 04, 2016, 11:33:46 AM
...I'd just might as well wait till March and get one then for next year. However, my bike should be here next week and all I'll have is the base stock charger and that means no long trips this year :-(  Now I'm wondering if I should get a Elcon so at least I have a higher capacity charger until Digi is shipping regularly.
Keep in mind if in USA and looking for tax credit, that the Alternative Refueling Tax Credit (up to a maximum of $1000 in credits) on EV Charging accessories has not yet been extended for next year and you'd have to take delivery by end of 2016 tax year to qualify. Just the $3000 base cost of a SuperCharger without any of the required accessories already maxes out this incentive. See form: https://www.irs.gov/pub/irs-access/f8911_accessible.pdf (https://www.irs.gov/pub/irs-access/f8911_accessible.pdf)
Title: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on July 04, 2016, 12:55:01 PM
Hmm, it seems work ethic is a touchy subject... Just for the record, I never suggested that Brandon or anyone else wasn't working their socks off on this project. In fact, when he had his accident, I encouraged him to take it easy for a while.

I must admit I was disappointed when I emailed Craig at Hollywood Electrics and didn't get a response. I got an initial response asking me to ring him. That's not practical for me due to the time difference and their opening hours. Making a call from home in the late evening would cost me a fortune from my mobile too.  So I replied back asking for a price list and shipping costs to the UK and was ignored. I know they've been busy with Pikes Peak, so it's not such a big deal. However, it can't be good customer service to ignore a very straightforward request for information.

I'm all for flexible working. I don't start work until 10:30. However, a retail business should work around their customers. Most dealers are open by 8:30, or 9am on Saturdays. It's good to get a test ride in early so it's done and I can get on with the rest of my day with my family.

The lack of communication with this project has been a shame. It doesn't matter to me so much, but it is important to those planning their summers around the product. Terry has helped with his updates and I'm sure that is appreciated.

Ben is right, patience is a virtue. Unfortunately I think everyone's expectations were raised a bit too early and the result is that people are getting frustrated.

Someone mentioned a riding season finishing in mid September. How far north is that? Greenland? ;-) Wear warm clothes and keep riding until it ices up. Oh, and wait for the super charger. It's only worth going through the hassle and expense once.

Just my two cents and apologies for shit stirring by joking about lazy Californians. Did I mention they're soft as shite too and all Americans take themselves far too seriously? It's as if they think they're a cut above everyone else on the planet and they're about to vote Trump in as their next president.... ;-) Present company excepted on this forum of course. I'd hate anyone to take offence! If we don't maintain a sense of humor we'll just end up like the Germans... :p
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Semper Why on July 05, 2016, 03:39:40 AM
Can't you tell I'm starting to suffer here?!? First world problems, I know, but still it hurts being over privileged sometimes... ;-)
Heh. Pretty much all of technological progress is to solve First World Problems.

Aww, too lazy to find a pay phone and you hate carrying quarters? How about we sell you an expensive phone that doesn't use wires and you have to recharge the battery?
You'd rather do something than wash dishes after dinner? How about we sell you an expensive machine that will do it for you?
Is that light bulb too fragile and too hot? We can make an amazing, expensive bulb that is more efficient and will last for years.
Is calling people on the phone too much of a hassle? How about we let you send letters to your friends in an instant, across the globe, with as many words as you could possibly want, for less money than a postage stamp?
Don't you hate going on vacation for a week and having to pack 4-8 books in your luggage, taking up valuable space? We can sell you a machine that carries thousands of books for the size of a book you read when you were 7 years old.
Cigarettes giving you cancer, making you a smelly pariah among your friends, or turning you into a litterbug? We'll sell you a machine that will give you the same fix without the smell & without the carcinogens.

Solving first world problems incidentally solves third world problems. Problems like zero telephone infrastructure, distribution of information, transportation inefficiency, sanitation, lighting, medicine...
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: Ndm on July 05, 2016, 05:41:45 AM
This is painful to write from my off grid solar cottage on the lake, once the kids are settled in watching their Netflix  movie for the evening I'll try to grasp the reality of it all, in case anyone was wondering I'm being facetious, I'm going on twenty years with the cottage and still manage to fascinate people that I can run my lights, fridge, freezer, water system  plus my bike! from the sun, the beautiful thing about the diginow is that I can dial the rate up or down according to how much sunshine I am getting, I'll have to save money for a bit but I will have one someday! Take a minute and enjoy the fact someone put their lives on hold to get this done, just curious if dc input to the charger could buffer solar high output (150vdc) to charge the bike?
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on July 05, 2016, 10:43:46 PM
For what it's worth, some recent concerns that came out of testing have just been addressed. I can say at least that any development at this point has all been in the control/governing software and refining the hardware to install. I've given my thumbs-up to ship!
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: MostlyBonkers on July 06, 2016, 12:50:34 AM
Considering the kind of person you are Brian, I think that should be seen as a great step forward for the project. :-)

Do please take that as a compliment by the way!
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: BrianTRice@gmail.com on July 06, 2016, 06:18:35 AM
just curious if dc input to the charger could buffer solar high output (150vdc) to charge the bike?

It's a switching power supply and in principle could handle it, but I'd ask how to arrange it. I know that the charge rate management is done with switching and should be settable to something that your battery bank is happy with. Making it act the right way every time might require some customization to automate it ("oh, it looks like Ndm's house battery, I'll set to X").

Considering the kind of person you are Brian, I think that should be seen as a great step forward for the project. :-)

Do please take that as a compliment by the way!

I appreciate it. Ben will not have the problems I saw, but his ride doesn't tax the configuration logic and I wound up dealing with some iterations after his build that had some subtle catches to them.
Title: Re: DigiNow Super Charger officially available from 2 dealers!
Post by: PlatPays on July 06, 2016, 06:24:56 PM
Sorry for the late reply.

@Chris the latest information I got is that my unit will be shipped in the next days. I was also informed that my charger is part of the 9 units that Diginow said were available for purchase.

@Lecram Yes, I am going to install it myself.

@Mostlybonkers Thanks, I live in the Netherlands, one of the countries with a high density of 11 kW 3 phase public chargers : )
The latest information I got is that it will be able to produce 11.3 kW like one of the other posts on this topic was mentioning.

About the installation, I do not have a power tank. I was told that in that case I can connect it the connector that is normally used for the power tank. This seems to be a 3rd way of connecting different from connecting via the controller or Anderson connector ?
This is also important information for possible clients who do not want to invest in additional battery but have the full charging capacity available.

In general I am excited, also because in the long run it could possibly charge up to 16 kW  :D!