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[Crissa]

You can't sue Zero for the importer breaking the contract.

-Crissa

[deadFX]

I don't know about the USA. I'm in Israel and there were just a few rulings here that I understand mean Zero is exactly responsible for the warranty.

[Crissa]

That's not how it works, tho.

Zero has no presence in Israel.  That's the job of the importer.

-Crissa

[deadFX]

Not sure what this has to do with this thread. That's not how the law works in Israel.

[Crissa]

....That you can get a default ruling against a party outside of the country?

Well, that would mean that no sane company would trade with you, no.

-Crissa

[deadFX]

Its the same in Canada and England. Probably the same in the USA. If you do business somewhere, sell product, then you've some direct responsibility. Seems only reasonable.

[Crissa]

No, it is not.  That is the point of an importer.  They assume the responsibility, because they are local.  If they had a problem, they could take it back to the source country where the court has jurisdiction.

Zero has no way to support people in another country, to make sure that returns are made, local laws are complied with, that equipment was treated appropriately.  That's why you have a localization office or importer who takes on those responsibilities.

Your importer has run off without supporting you.  A black eye for Zero, sure, but also... out of their ability to help.

-Crissa

[NEW2elec]

If I bought a bunch of bagpipes from Scotland and sold them in the US and they fell apart those people would want their money back from me.  The Scottish bagpipe makers didn't open a store here and would not ship new one's over for free or offer to fix them either.

Your issue is with the importer who is very likely the one who has been on here complaining before.  He took the risk but no doubt doesn't want to take the hit.

Good luck with your battery and bike but trust me from experience, class action only ever gets some money to lawyers.  You'd see nothing.

[deadFX]

Motorcycles are not bagpipes. If you want to sell vehicles in a foreign jurisdiction you need to be prepared to directly address issues in that market and not hide behind or dump those issues on the local importer.  I was told earlier today that Zero has already lost in court here.

[Crissa]

Motorcycles are not bagpipes. If you want to sell vehicles in a foreign jurisdiction you need to be prepared to directly address issues in that market and not hide behind or dump those issues on the local importer.  I was told earlier today that Zero has already lost in court here.

Literally that's what the local importer is for.  They deal with the localization, import fees, and handling of issues that crop up.

Zero didn't sell you a bike.

-Crissa

[NEW2elec]

I think I had Israel mixed up with the Australia issues.  They do have a dealer in Israel so yes you should be covered if you bought it from that dealer and didn't void the warranty.

Good luck.