In this kind of digital-controlled applications using regular potentiometers -the high quality ones last a little longer-, sooner or later the headaches show up...
I really hope they are working in replacing the potentiometer for a hall-effect sensor, or similar (with a suitable retrofit kit for all of us). Software twisting, or adjustments may soften the problem, but it will not fix it long term. Unfortunately, I know what it is like...(had to replace a few hundreds potentiometers in a machine joystic controller, and in the end move to hall-effect)