Since I couldn't bear having technological reliques from last century - whatever proven they were or still are - on my fancy brand new SR/F from the future, I ordered and mounted two pairs of LED boards from Weiser (EXT-IND-G001) over the weekend.
Everything went nice and easy except that the main reason that brought me to choose this rather expensive brand (Weiser website: "Although they work on a lower current than standard bulbs, they will not show a bulb failure warning on the dash.") failed because after 5 to 30 seconds I exactly got those dreadful "Error 19: Blinker Bulb Out Fault" on my display along with hyper flashing.
I opened a support ticket and almost immediately got a response from Mark Atkins, the CEO of Weiser Technik:
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Thank you for your email and we are sorry for the problem you are having with our LED turn signals on your bike.
Until recently, all Weiser LED lighting products worked with all Zero motorcycle models (and other manufacturers bikes) without causing a bulb failure code. With the introduction of the SR/F model, Zero's electronics changed the way that bulb failures were detected and we have recently started to get reports from customers of intermittent problems (hyper flashing & fault codes etc.) when our lights are installed on the SR/F. The error codes go away and come back sometimes with changes in external ambient temperature.
We have worked with Zero to determine the cause of this and are now in the process of modifying our products to eliminate the problem. In technical terms, our lights operate with a lower current than a standard 10W bulb at 13.5V so we are changing the ballast resistors on the product to allow the lights to draw a slightly higher current. This will solve the issue that you are seeing. We tested prototypes of the change on a brand new Zero.
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We are seriously committed to the development of Weiser products and our customer's satisfaction. We will make available the new production versions free of charge to all purchasers of our lights in the near future.
We appreciate the issue has caused dissatisfaction but the problem was outside of our expectations. A solution has been found and is being implemented.
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Please feel free to post this response and any Zero SR/F owner should email me at mark.atkins@weisertechnik.com with their details of the purchase and we will ship updated products as soon as it is available.>>>
Being myself active in the engineering and tech industry for decades I can relate to his explanation and I understand it.
Since I was worry to use these fancy and expensive electronic boards without any form of waterproofing in the often rainy Swiss weather I have used some light adhesive to somehow seal the plastic lens to the black body. That apparently was not necessary.
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The LED panels are conformally coated during manufacture to repel moisture and are guaranteed for 4 years. It is not necessary to use an adhesive on the lens to keep moisture out. You will note on the bottom edge of each housing there is a small hole in the black port of the housing; this is there to allow air into the housing which helps dissipate moisture after fogging in wet or damp weather. We have never advised or heard of anyone using adhesives before to refit the lens after installation of our LED indicators. They are designed to be reliable without any modification to the housings.
The product you purchased is basically the same product fitted reliably to thousands of BMW KTM and other brands for over 12 years. This is the first time we have encountered a motorcycle model with different electronic sensitivities at odds with the rest of the market place. It was not foreseen.>>>
The outcome I draw from this incident is that Weiser (impersonated for me by its CEO) does care about having satisfied customers. Before ordering yours, you probably should verify with them first, or wait until the compliance with the SR/F becomes explicitly labeled on their website.
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Topic: Zero SR/F & Weiser LED Turn Signals (Read 2867 times)